Derrick Dodge is the largest Dodge / Chrysler / Jeep / Ram vehicle dealership in the greater Edmonton area. Go to full description...
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Derrick Dodge, Edmonton Reviews (10)
Derrick Dodge dealership. There staff was very professional and
helpful. They gave the answer of all questions very patiently. They did
all the documentations very efficiently. An excellent team of sales and
service people. I would highly recommend Derrick Dodge to anyone
looking for a Jeep.
Sales experience: OK. The sales person was really pushy and tried to get as much $$$ out of our pocket as possible. When finally we picked the vehicle that we wanted to purchase (out of 3 potential equally priced options) suddenly the price of the chosen vehicle went up by $2000. This wasn't fair.
New vehicle pickup: very disappointingly they deliver vehicles in a dark spot of their yard, not much to see as it was 5PM already, dark and freezing cold. Later we discovered that we received the vehicle with a scratch on the left door. Apparently we had to 'eat' this.
Service: We also had to note that they delivered the minivan with a faulty radio. There is an ugly visual defect on the factory installed equipment. In daylight, especially in sunny conditions you can see the complete interior of the radio panels through the LCD window. This means you see the green main board as the manufacturer forgot to install shielding behind the LCD. We find this an annoying aesthetic issue, hazardous as well as you have to take off you attention from the road for fairly long time to figure what numbers you actually have on the LCD (it's not only info of the radio channel but the vehicle has the clock built here too). When we reported the issue to the service first they gave us an appointment to inspect the radio. 3 service personnel (including the service manager) inspected our radio and compared it to other radios they had on stock, and in showroom vehicles. They recognized and admitted the problem with the radio and promised to order a replacement model from Chrysler. A week later when we got back to our next appointment to have our radio replaced they told us that replacement is going to cost us about $1000. There was no other option.
Customer service: Terrible. Let me quote the response that we got on this issue from the service manager: 'For that radio this is deemed not a defect but is the how it is built, unfortunately there is no correction for being able to see printed circuit board. There will be not warrantable repair or upgrade allowance provided to correct this concern.'
Honestly, I would never buy a Dodge again, and certainly not at Derrick Dodge by all means.
Additional business details
When you visit our Edmonton, Alberta new and used Chrysler, Dodge, Jeep, RAM and Fiat dealership your satisfaction is our primary concern. If you value low prices and variety of high-quality vehicles, Derrick Dodge is the first and last place you will need to shop for a new or used car by Chrysler, Dodge, Jeep, RAM or Fiat. Our team is proud to serve the communities of Sherwood Park, St. Albert, Spruce Grove and Leduc with Chrysler, Dodge, Jeep, RAM and Fiat cars and would like to have the chance to earn your business. We are ready to assist you and can easily be contacted by phone.