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Aero Kitchen and Bath

109-3191 Thunderbird Crescent, Burnaby, BC
3 reviews
Business claimed Last updated: Over a year ago
Listed in: Kitchens
About Aero Kitchen and Bath

Aero Kitchen and Bath has been providing quality cabinets and renovations throughout the Metro Vancouver with a strong commitment to workmanship and attention to detail. Go to full description...

Contact information

Fax numbers
604-559-7080
Business hours
Today: 9:00am - 5:00pm
Business website

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Aero Kitchen and Bath, Burnaby Reviews (3)

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3 reviews
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By Casey Wiliams on Nov 05, 2021
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Aero designed and installed new kitchen cabinets with excellence and precision. The quality checks and issues were addressed very quickly and efficiently. Their service was professional and excellent communication would lead me to refer them to many of my friends and family.
We are very happy with our final product and look forward to using them in the future.
Regards,

Casey Williams
By jwanless on May 19, 2016
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We hired Ronal and Vinesh in spring 2015 to renovate our kitchen, ensuite, hall bath and then do some additional tile on two small landings and a basement bath (which also included some new drywall and paint).We were assured they could work with both our timeframe and our budget and this is unfortunately the area that was most problematic. There were typical supplier and other issues which I'm not touching on below.

Trades (4 stars)
For the most part, electrical, plumbing and tile work was very good. Tristan was a pleasure to be around and was very diligent in his attention to detail. Only one tradesperson to do all three did definitely impact the project timeline negatively. Most drywall work (which Tristan didn't do) was patch and sand and there were some problems and a few cases of redo.

Finishing (3 stars)
The finishing in the kitchen was generally fine; in the upstairs bathrooms, less so. A general labourer (Jerry) did some of the finishing work and, frankly, it was often substandard. Initial installation of kitchen cabinet doors was crooked, large gaps in baseboard grouting, and even the wrong colour caulking in the bathroom in places. When applying caulking around bathroom basins, tile edging, shower doors, etc, he left large finger smears all over the place (only noticed after they finished). I've had to since re-caulk it myself after laborious removal. There were also other problems such as missing hardware, broken laundry doors and whatnot, discovered after the fact, easily avoidable with more attention to detail.

Project management (2 stars)
When we hired them, we made clear the date by which we absolutely needed to be done. While they made the date, literally at the last day, we had originally asked them to be done at least a few days in advance so we could clean before we were off on vacation, and they felt they'd be done early anyway. They seemed really time crunched as the project had been originally a 6 week engagement, which ballooned to 9. They also started a week later than planned. As far as I'm aware, not once did Ronal ever do any kind of timeline planning or use any standard processes such as plugging actuals into estimates and revising.

Budget management (1 star)
We started at a $53k estimate with some uncosted things. We expected it to be as high as $60k and had verbally indicated we could go NO higher than $65k on several occasions. After multiple requests, we received the 'midpoint' invoice 5 weeks in (ironically the actual midpoint) and it was already at $64k. I pressed Ronal for a reason why and got mostly silence and avoidance. He assured me that there were few additional costs left. Knowing we would now not even come in at $65k, I told him to be VERY diligent for the remainder of the project. We even reduced scope in the basement to keep the budget as low as possible.

The final invoice came in at $74k, nearly 25% over $60k and nearly 15% more than we indicated our limit was. We had a lot of communication back and forth (mostly from us ) to negotiate a reduction. Claiming 'unforeseen costs' as the reason, Ronal offered a list of things that were actually in the estimate and had either gone up or not had a proper cost assigned to them, with zero rationale why. The only truly unforeseen costs in the project were some additional kitchen sub-floor and tile leveling, and straightening of frame materials for our ensuite. These additional costs had all been in the midpoint invoice, so the additional $10k from that point to final invoice was, in our minds, just poor budget management.

Not once did Ronal ever take actual costs and plug them into the estimate and provide regular updates, except for the midpoint, by which time our materials were all purchased. Ronal ended up reducing the invoice by $2500, claiming they couldn't do more because "we've never given a larger discount." A 3-4% 'make good' when you mismanage a project to double its timeline and go 25% over budget isn't really acceptable. However, as we simply wanted to be done, we weren't about to get into a protracted dispute.

In closing ...
We had already sourced a number of materials ourselves; bathroom vanities, fixtures, lighting fixtures, etc. Had we known where the budget was going with some lead time, we could have changed materials we purchased and saved some money that way. As they were so far over time on our project, there wasn't even a final walkthrough to itemize remaining deficiencies together.

Due to the very poor budget and project management work, and less than ideal finishing quality, there is no way I'd ever recommend Aero to anyone.
By aerokitchen on Apr 06, 2015
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We just had Aero Kitchen "refresh" our kitchen for us. The existing layout worked, but we had the cabinet doors and drawers refaced and had a new quartz counter replace the old laminate one. Vinesh and his crew were very friendly, efficient and great to work with. They were always punctual and cleaned up after themselves every day. Being without a kitchen can be very inconvenient, but Aero minimized the number of days we were without. We would recommend Aero Kitchen to our friends and family without hesitation.
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Additional business details

Email address: sales@aerokitchen.com
Payment methods accepted: cash, personal cheques
Since its inception in 2006, Aero Kitchen and Bath has been providing quality cabinets and renovations throughout the Metro Vancouver with a strong commitment to workmanship and attention to detail. Our cabinets are built and designed locally in Burnaby, B.C. to provide our customers with the best quality and customized cabinets. With over 20 years of experience in building cabinets and renovations, we are confident we can meet your needs and exceed your expectations.

For many years, Aero Kitchen and Bath has built an outstanding reputation for their craftsmanship. We operate with the highest level of integrity and this is evidenced by the quality of our work, our loyalty to our customers, and our warranties. We credit our great success to our superior attention to detail. Each piece is custom built to suit even the most discerning client.

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