Murtaugh Restorations

UPDATE: On Sept 27th the owner proceeded to move forward with a mechanic lien for the full amount due, once again not reflecting any credit for the flooring. Two days prior, after 3 months time, and my leaving reviews online, he finally sent a new invoice actually reflecting a $2000 credit for the flooring, and $525 credit for the change order I never signed. Though he did this, he only gave me two days to consider and accept this settlement before filing the lien for $5214.00, which is $2525 more than the final invoice he gave me two days prior. Two days! All of this has taken place while simultaneously trying to work through the bbb complaint process to resolve the issues. He also has said "I will contact an attorney if you keep bashing our business names on different media sites."

9/25/17 We had a large in-law renovation done for my disabled grandmother. We had two different plumbing leaks they had to return and fix. The business owner said that the flooring would not be acceptable in his home, but to date they are unwilling to fix the issues and have only offered verbally a $2000 credit not indicated on the final invoice. The last time we spoke on the phone about the issue of the flooring, I was told he would be sending this all to his attorney and he HUNG UP on me. The owner himself told me that the flooring selected was not the right flooring for my house, but he will not take responsibility for it. The flooring we chose was one of the four flooring options I was given by his representative. There are wide seems all over that are raised and not only visible but catch on your feet. A piece of trim needed to be stained and was not taped sloppily leaving stain on my kitchen cupboards. A light was installed off center. The L shaped shower curtain bar was not level and not strong enough to hold the curtain. The toilet they moved was not installed to code and had to be moved and reinstalled. The tile corner pieces were uneven and sloppy. The first time the flooring was installed there was a place that was so tight the piece popped up out of place. The ends of the laminate flooring were cut too short in many places leaving large gaps at the walls. I bought the light fixtures myself having been told I would be reimbursed and was not. Despite saying he will settle with me on the flooring he did not respond and sent another invoice with zero credit for the flooring applied. In addition to there being no credit he has added over $500 for a handicap toilet that I never signed a change order for. I have paid nearly $10,000 already and they are now threatening me with a Mechanic's Lien for the balance.