D & D Party & Tent Rentals

Hi Massimo,

I just wanted to thank you for the services you have provided for our video shoot on January 28, 2017.

Prem and William arrived on time, they were polite, patient and did a great job setting up the booths for us.

We were very happy with the final result and will definitely contact your company again in the future should we require such services again.

Best regards,

We were initially drawn to D&D since their pricing seemed like a great deal, but ended up paying around the same amount as other competitors with not-so-great service. Going with D&D ended up being a very stressful experience, which was unfortunate since the rentals were for my wedding.

PROS:
- reasonably priced (offered some free/discounted items)
- good variety of product selection
- allowed us to borrow their tall ladder for our decorating needs
CONS:
- poor service (mistakes/misunderstanding with the quotes, poor response time to email/phone calls, had to follow-up a number times to arrange a site visit, didn't confirm with us before leaving on any of the visits, ended up receiving incorrect tablecloths and were charged extra for replacement tablecloths [charge was returned after a week of follow-ups after the wedding])
- lack of customer focus (aggressive up-selling without asking what we actually wanted, weren't told that the rentals would arrive on two separate days until the first scheduled shipment with the tent arrived, tried changing the date of delivery and/or type of tent a week before the planned delivery date, didn't consider impacts to floor plan or schedules by attempting to change the order)
- low quality (tent had to be fixed [hammered down, sides tightened, supporting beams adjusted, holes at top fixed] multiple times over three days prior to the wedding, draping for the bar fronts didn't fit - had to correct with our own decor)

Although I can appreciate that this was a large order and mistakes happen, how things were handled just didn't work for us. We wouldn't use D&D again nor would we recommend them to anyone.

Thank you so much for the care and attention that you have provided. It speaks volumes about you as people and about the dedication of your company to your clients.

I don't normally write reviews but, with D&D the process of renting dishes for a large Christmas dinner was effortless. I did what I need to do (order the dishes) and they did what they needed to do (give me the dishes). No hassles, all correspondence by phone or email. They even have delivery.

Greatest place to rent from. Always quick and efficent. very pleasant to deal with and always willing to accommodate you,

Fantastic group to work with....very professional and provide great service. One less thing to worry about when throwing a party.

Found them online and was very pleased with the prompt and friendly service...will definitely use them again

Rose, Toronto

great staff, great service... they came highly recomended to and I would highly recomend them also