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Anna's Housekeeping Services Reviews (2)
By GoodAndBadBusiness on
Nov 05, 2015
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They were supposed to come every 2 weeks, but didn't show up the second time.
They promised to send 2 cleaning ladies the third time and again didn't show up.
When I called to express concern, before I could finish literally 2-3 words,
the person on the line, who didn't identify herself, was barking "NO" at me,
telling me I was wrong, and put me on hold.
After my multiple attempts to speak a brief sentence, the person kept barking
at me so I couldn't speak at all. The person then claimed she was right and fixing things,
(by her saying NO NO NO over top of me). I finally argued back the same
way they had been talking to me "NO NO NO". Then the person said I was not permitted
to say the same thing or to repeat myself, that THEY were to talk, then the person
began a constant stream of talk against me.
In fact, she never allowed me to say a full sentence at all, but simply over
and over again said it was my fault, criticizing, blaming me, attacking me.
It was a totally humiliating, shameful and demoralizing experience.
This was the worst customer service experience I have ever had!!
I told them I would never use their service again and they said
"That's your choice". I said, "NO, that's YOUR choice because its not
acceptable to treat people badly, and its wrong to treat customers like
scum". Then while the person kept ranting at me that she was right, I hung up.
Of course, you have to make your own choices, its just from my experience
I believe this experience is one well to be avoided!!
They promised to send 2 cleaning ladies the third time and again didn't show up.
When I called to express concern, before I could finish literally 2-3 words,
the person on the line, who didn't identify herself, was barking "NO" at me,
telling me I was wrong, and put me on hold.
After my multiple attempts to speak a brief sentence, the person kept barking
at me so I couldn't speak at all. The person then claimed she was right and fixing things,
(by her saying NO NO NO over top of me). I finally argued back the same
way they had been talking to me "NO NO NO". Then the person said I was not permitted
to say the same thing or to repeat myself, that THEY were to talk, then the person
began a constant stream of talk against me.
In fact, she never allowed me to say a full sentence at all, but simply over
and over again said it was my fault, criticizing, blaming me, attacking me.
It was a totally humiliating, shameful and demoralizing experience.
This was the worst customer service experience I have ever had!!
I told them I would never use their service again and they said
"That's your choice". I said, "NO, that's YOUR choice because its not
acceptable to treat people badly, and its wrong to treat customers like
scum". Then while the person kept ranting at me that she was right, I hung up.
Of course, you have to make your own choices, its just from my experience
I believe this experience is one well to be avoided!!
By Auburn Dog on
Sep 05, 2015
Guest Review
Guest Review
Worst service ever! the cleaning lady did not bring her cleaning supplies (i was suppose to provide the tools - VC, mop, brushes, bucket etc) but she was suppose to bring the cleaning products. there was soap scum in the tub, shower stall, soap stand in the washroom. the vaccuuming was done poorly with dirt everywhere. the dusting was done poorly. the cleaner herself told me that they give a job to anyone - there is no vetting done whatsoever.
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