Cosmic Catering Ltd

Thank you so much for the kind words. The staff enjoyed the event as much as I did. Your decor was beautiful and your home is so charming. I feel very blessed every day to have such great clients. I hope some day our paths will cross again.
Monique Campbell

I was very dissapointed to see such a poor review when in fact this client was able to pick up the linens a few days before the event and I lent her bud vases for her flowers for no charge and lent her all the china dishware for no charge. I was very concerned of the food safety at this event as the temperate was over 80o F for the event. After the sandwiches were exposed at this temperature for over three hours , yes I did throw out the few remaining sandwhiches as I did not want her guests to get sick. She also put out a salad that was not made by me without permission with shrimp in it and it was not put on ice as she said she would considering that I provided her with 50 lbs of ice. The food service was scheduled from 1:00 to 2:30 and at 3:00 I disposed of all dangerous food. Yes I did leave which took about 30 seconds to drive off and return at the time that she had said which was supposed to be at 4:00 p.m. I had not heard from her and finally returned to retrieve my equipment and linens which were left until 6:30 p.m. and I also provided extra linens at no charge. I knew her Mom and felt very sad at her loss and I did not show any disrespect at the service. She was very rude to me and her guests kept apologizing for her behaviour. I did not say anything at all to her because she was definitely under the influence of alcohol. I am sorry that she feels this way but I went over and beyond the requirements of this event just like all of the events. Maybe she should be appreciative for all the extras that I did for her.

Unfortunately this was written by a employee that was let go on August 23,2014 and all this information is incorrect and when someone does not identify themselves it proves that they are not clients at all. Too bad that they have to steep so low to try to hurt a companies reputation over being let go. I wish her the best in her next job, but no recommenation will come from me. Monique Campbell Owner

COSMICQUEEN

Monique. I was told yesterday that you were writing online that I had submitted poor reviews of cosmic.

For everyone who cares to read this, I am the employee who QUIT - not let go.

Stop accusing me of writing the reviews.

I would like it known that I have not written Cosmic reviews and I am not interested in writing Cosmic reviews since I was never a cosmic client.

I have you a message however it should be made public that neither my wife, my children or I have ever worked for your company. We were told to search online for fees that were charged. Two local caterers who we have used previously informed us they were suspicious and unknown to them. Our daughter believed you that they were legal and mandatory.

If my wife had been well enough at the time to organise the catering you would never have been able to pull the wool over our eyes.

We attempted to contact you to resolve the issue and you have never once responded.

Interesting comment about you or your children working for Cosmic Catering, as I have had only one ex employee which had two step daughters that worked a shift

Same staff member that was let go. And again we have never run out of food EVER at at function. Linens are rented from Canadian Linen and are always white and crisp. And as far as dinner running late, that is very common at all funtions esspecialy weddings and we accommodate them as needed. I have had functions run up to an hour late. We are always on time and are patient with lateness. I have never been rude to a client nor will I ever be. I always use the best of all food products available and always will. I will never have my food quality or service be affected. We are professional all the way. Monique Campbell Owner

Again, same staff member let go. All Coffee pots are cleaned and bleached out upon return from functions, there is never any debree inside or outside of the urns. Sometimes breaker switches will shut down because coffee pots require alot of power. Once set up they are tested immediately. There are only two halls in Maple Ridge with this problem and I have informed the care takers of this situation. Because I have been to nearly every hall many times over the last 20 years, I am very familiar with the power problems. Planet Ice has the worst problems with power and need to have an electrician come in and rectify the problem. As far as ordering three events is impossible to do and we also do not let anyone pick up food from our place of business. ALL FOOD IS DELIVERED AND A STAFF MEMBER IS ALWAYS IN ATTENDANCE. IT IS TOTALLY NOT FOOD SAFE TO TRANSFER FOOD INTO SOMEONE ELSES VEHICLE, ESPECIALLY COFFEE. As far as food costs, our prices are affordable and top quality. It is too bad that this comment is completely untrue and really, people know that this is a lie.

We have won many awards right up until last year, this years have not been awarded as of yet. My office walls speak for themselves with framed awards. We are still the same business and have even gotten better with age. Like a fine wine.Again this is still the same ex employess grasping at straws to try to hurt my reputation. Unfortunately we are still extremely busy and look foreward to serving you in the future

We were informed that there would be 960 people at this event. After going through 1050 plates we were not given the proper count of guests at this event and the school was given $5000.00 donation for any inconvience that had occurred. There were still all the salads, and the Beef and chicken, we did run out of Vegetarian lasagna but we also donated it for no charge. The $5000.00 was to give back to a few people that did not get the two items that we ran out of. Please keep in mind that we charge $18.00 per person for this event and you are charged $50.00 or more for your grad ticket. So we gave back to the school willingly over 100 full price tickets. My daughter goes to this school and we will keep an open and positive relationship with the teachers. I will never cater another event at Planet Ice. It is not a food safe area to be presenting food for over 1000 people nor is it fire regulated for so many people. It is simply just is so dirty and too many tickets are sold not even including my 20 staff at the event.

Maybe it should be known that the night of the Garibaldi Graduation, the pipes burst in the catering area and so all the water was shut off and the power in the back room turned off at the source. We were completely without water for over two hours and no power to put on the four coffee pots (400 cups) we had brought four hundred coffee already made and tried to make more. As far as cleaning tables we were unable to clear as quickly as usual because the area at the back was being used by service tech. to(electricians, plumbers etc.) We did not run out of food but actually returned to Cosmic with leftovers. All the left over food safe items, desserts etc went to the dry grad. So before you make comments you should be aware of what really went on. I feel that my staff did a fabulous job under the circumstances that we were under.

This review was not written by me and because it was so long ago I really don't remember who this lovely bride was. But all the information is true and still is the way we operate this business.

Again same ex employee, Actually getting tired of explaining all the details of payments. Yes we do except cheques until the day of the wedding when the final payment is due in cash. We started this procedure after having three cheques NSF last year from Brides from out of town and we didn't lose as much money as the tent rental folks and one decorator was burned for over $3000.00 Unfortunely you do not know this has happened until about a week later and two of these brides were from Ontario and were unable to locate. I would love for CRA to check out the books as all the invoices are filed with invoice # and tax numbers and yes the cheques are to be paid to Monique Campbell c/o Cosmic Catering Inc. We have had cheques returned because of misspelling of Company name and listed as LTD. instead of Inc. The financial institutions have to have all the information to be correct and accurate because of the filing of company name through the resgistar of companies. We do not accept credit cards because the bank charges for this usage is alot of money. The last time I took credit cards was nearly three years ago and the fees for the bank were $1472.00 for one month. More and more small busineses are stopping taken credit cards and only debit. If you check other caterers web sites, they all charge a 15% surcharge and this charge covers many items. Food price increases, linen price increases, fuel charges, delivery and set ups and clean ups. The average wedding is four or more trips to and from the halls where ever they are located. These charges are not food costs but operating costs. Most of the weddings that I do are booked more than a year in advance and I stick to the price upon booking, no matter what increase acccue throughout the time frame of the event. By the way I have had CRA come and do an audit on my books and every thing was perfect. That is why you use professional bookkeepers and accountants to file all the year end material.

You were never charged anymore than what you paid for. We went the extra mile for your wedding. We repaired your dessert buffet by some other company that was absent. Then you called me at 1:00 a.m. to come and clean up the mess from your bartenders that did not do their job, again that is not my responsibility. But I drove 35 miles back into the City to do their clean up. Your Visa was never overcharged for anything that you were not aware of. We also packaged up all your left overs for you to take with you for your gift opening. We also cleaned up the fallen trees from an absent decorator. I think you should re-do this review and be gracious with having a hands on caterer to do the work of all the other vendors you used but were absent and lacked professionalism. I wish you the best with your marriage.

Same ex employee, obviously too much time of her hands. should focus her attention on finding another job. I was not rude about this at all but I sure wasn't happy driving back to Vancouver Public Library at 1:oo AM to clean up a horrible mess.

As far as we know, all deposits are non-refundable. That's the point of a deposit, isn't it? Sounds like sour grapes to us.

thats NOT how you run a business!! yes if you cancel you shouldnt get your deposit back but yes she should have given the other monies back. i too would be bitter too!!

All Deposits for events are non refundable, and it specifies that very clearly upon booking. What would be the point of taking deposits for weddings. When you cancel a wedding on short notice because of a break up that prevents the cater to book another event for that day. So the caterer actually loses the most. I have re-scheduled several weddings over the last 20 years because of a family illness, deaths etc. One especially when a hall was overbooked. I just transfered the deposit money to the next available date. In this case the bride to be, called and said the wedding is off and hung up. Two months later after the date that the wedding would have taken place the Mother of the to be bride
asks for the money back. First of all I did not know who she was and secondly she was not my client, her daughter was. I had never heard from the bride to be again. Thats too bad that they broke up but why should I be the bad person. I was just going by the normal procedure that caterers do. I lost the most by not being able to book another wedding in six weeks so I should be upset, but I actually feel sorry for this family.

events I've organised with catering, halls, etc you have to pay them deposit. then you can get a percentage only refunded if there is plenty of notice. generally one month to 6 weeks notice so that they can book something else.
as for the.comment of deposit plus $1000. what was the $1000 extra for and if it wasn't part of the deposit why was it not otherwise refunded?
ultimately every service provider has their terms which they should discuss and have clients sign.
I prefer to choose those who will at least refund partial payment if enough notice given.

All deposits are non refundable and the client is aware of this from the booking of their event. This bride and fiance broke up shortly before this wedding. I was contacted by the mother, who was not my client and I offered many ways of carrying forward the deposit to a further date in case they got back together. I am the one that lost out a prime date for a wedding, so as you see it works both ways.