Add a review
Get Listed
Sign in / Sign up
Add a businesses My Businesses My Reviews My Favourites Search Paying Only Latest activity Log out
Add a Business Sign in / Sign Up Add a review

Roomy Home Interiors

232 King Street East, Toronto, ON
7 reviews
Claim this business Last updated: Over a year ago
Listed in: Furniture
About Roomy Home Interiors

We at roomy understand the design challenges of small spaces,that is why we provide you with everything you need to create a more spacious environment. Go to full description...

Contact information

Phone numbers

Images and videos (12)

Powered By

Roomy Home Interiors, Toronto Reviews (7)

3.1
7 reviews
5 Star
3
4 Star
1
3 Star
0
2 Star
0
1 Star
3
By MsDeb2 on May 04, 2010
Verified by Email
Friendly staff, very helpful with design advice on challenging spaces. Our condo was definitely a challenge and we were happy with the advice given by Roomy designers (they certainly know small spaces!). We bought a sectional and are happy with the experience from start to finish, would shop here again.
By PLee55 on Mar 30, 2010
Verified by Email
I was very happy with my order and with the customer service at Roomy. Staff was courteous and friendly and my order was on time, I love my new furniture and would return to Roomy for future items.
By vikaly2010 on Feb 23, 2010
Verified by Email
Looks good on the outside, but once you place your order and they have your deposit, they drop you like a sack of garbage. Everything started out fine, but there was no follow up and our furniture was so delayed we had to cancel the entire order. Since they knew they screwed up, we fortunately got our deposit back. Basically, they give you the run around, make you think that they carry these exclusive items, meanwhile, there are other furniture stores that would be happy to have your business and provide the service.

Certain members of staff make you feel like they are doing you a favour by talking to you- quite snobby.

I wish I didn't waste over two months of my time with these guys.
By Rose Stork on Nov 16, 2009
Guest Review
I have worked with this company on several projects throughout my home. I have found their customer service to be exceptional!

The products they carry are mostly locally made, excellent quality and very reasonably priced.

I wouldn't hesitate to reccomend this company!
By wendell69 on Sep 08, 2009
Verified by Email
My husband and I started our search for custom furniture at Roomy and they were able to meet all of our needs. They provided excellent customer service, professional drawings and the furniture we received was even more than we hoped for.
I would refer anyone here without hesitation.
By Cyan Hookworm on Jul 12, 2009
Guest Review
Bought two pieces from Roomy. Like the last person, was told that they were solid wood when in fact they are not. Would not have stayed in the store if not solid wood. The "design" and specs that my wife and I were sent over two weeks after our meeting were basic drawings on what could have been Microsoft Paint. We would have totally canceled our order but they already had the deposit which they refused to refund. The stain on the furniture was sprayed on so it was so thick that it looks like plastic. When we brought our concerns back to Roomy they kept saying that "this is unusual", "we're never heard this from our clients", "It must be the fault of the woodworker". They're always trying to pass the buck. I don't care about the woodworker, I don't deal with them, I deal with Roomy.

There are many other places to buy this type of furniture for much less money. LIKE IKEA.

JUST AWFUL!
By vanessa123 on Mar 18, 2009
Verified by Email
Our experience at Roomy began quite pleasantly with what seemed to be great customer service. However, the moment that we had a problem with our furniture, Roomy always seemed so shocked and surprised because they “…had never seen anything like that before”. My husband and I bought 3 custom pieces from Roomy and spent $3400; a TV unit, a small filing cabinet, and a console table to be used as a desk (no drawers). We didn’t mind spending the money since we were getting exactly what we wanted. We have no complaints about the design of the furniture, as it was exactly as promised. Our problem was with the quality. After picking up our items and unwrapping them we noticed that the TV unit had a scratch on the side exposing the wood under the stain, bent hardware, and a knot that had fallen out and had not been glued back in. For anyone who is not an expert on wood veneer, here is a quick lesson. Good veneer doesn’t generally have knots as the wood is so thin that it would severely compromise the quality. In the event that there is a knot, a good woodworker would ensure that if it happened to fall out he would glue it back in or at least fill the gap to give the furniture a uniform look. Knots are created from branches in the tree. When the branch is cut off it leaves a ring in the wood. You can certainly specify that you are interested in clear veneer, but I assume that Roomy would have taken my other leg as payment if I had requested it. Upon contacting Roomy, Corinne (Senior Designer, Manager), she was shocked and blamed the woodworker for not inspecting the product carefully. She agreed to have the unit picked up, fixed, and returned at no extra cost. In addition, she extended a 10% refund on the TV unit for our trouble. Corinne also recommended that I take some green painters tape and mark off anything else that I see wrong with the unit so that the woodworker could fix it. We were happy with her suggestion and did as instructed. With my tape, I must have marked at least 7 other noticeable deficiencies. The biggest one was a huge finger print left in the stain on the top side of the unit. I later came to learn that the stain is sprayed on. It was sprayed so thick that the finger print left a huge dent. We had the unit refinished and returned. However, only 2 of the 7 deficiencies were actually resolved. And as for the hardware, the same cheap piece of hardware was used. It’s only a matter of time before this one bends as well. Corinne’s response was always along the lines of “…I’ll get in touch with the woodworker to see what he has to say…we’ve been using the same stain and hardware for 5 years…” To be honest, we didn’t really care about the woodworker or what they had been doing for the last 5 years. Corinne was representing Roomy and should have been assuming responsibility for our concerns. It took a while before we actually set up the desk (we had recently moved and were doing some renovations), but were faced with another “surprise”. One side of the desk happened to be sitting under the vent in our office. When we were ready to use the desk we noticed that there were a ton of marks on the top side of the desk. It had never been used and looked like the stain had melted from the heat of the vent. Please note that the heat was at 20 – 21C, not exactly hot, built into the ceiling which is 6 feet above the desk. It seemed quite odd to us, but once again spoke to the quality of the spray stain that they had been using for 5 years! At this point we were fed up and went down to the store to speak with Corinne. Once again, shocked and surprised since she had “…never heard of that happening before.” We compared our desk to one in the store and the stain wasn’t nearly as thick or glossy. Clearly, the stain on our desk was of different quality. Corinne requested that I forward her some pictures of the desk so that she could forward to the woodwork. It has been nearly a month and we’ve never heard back. Obviously every situation is unique, but take my advice and steer clear of Roomy Home. They charge A LOT of money for mediocre products and would rather make a buck than satisfy a customer. Maybe they don’t realize that bad word of mouth goes pretty far. If you would like to see pictures please don't hesitate to email me at vanessa.feedback@gmail.com.
Comment by jennifer on Mar 18, 2009
you can upload photos to your review..
Comment by jennifer on Mar 18, 2009
You should upload them here...
Comment by roomy on Jun 19, 2009
“We pride ourselves in providing excellent customer service and every attempt was made to resolve this clients concerns. The client was shown a sample of the stain and hardware at the time the order was placed. Every one of our pieces is covered by our warranties however they only apply to normal residential use and care without evidence of abuse. At our last meeting in person, this client clearly explained that she had turned on her hairdryer and held it to the desk to see if the finish would be affected by extreme temperatures. An assistant to the woodworker had been on site several weeks prior to the complaint about the desk finish and personally saw the piece unwrapped and in fine condition. As a result, the abnormal reaction of the stain cannot be covered by our warranty. ”
Powered By

Additional business details

Email address: info@roomy.ca
We at roomy understand the design challenges of small spaces,that is why we provide you with everything you need to create a more spacious environment.
write a review
contact business
416-203-6813
Related businesses
Address and directions
Contact information
Photos and videos
Customer reviews
Additional information