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Computing Consultants
About Innovation Networks Inc
Empowering Business - Managing IT Go to full description...
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604-275-7978
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24/7
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Innovation Networks Inc, Richmond Reviews (3)
By Blue Firefly on
Apr 21, 2016
Guest Review
Guest Review
It got so bad with these guys that my co-workers and I would just ignore computer problems that would usually require I.T. support because it was less of a hassle to ignore the problem than to deal with them over and over again, while not solving the problem. A couple of my favourites
1. A co-worker was having a problem with printouts not matching the Print Preview. Their solution was to replace the monitor, which (BIG surprise) did not fix the problem.
2. Sending e-mails confirming that the ticket I had logged had been successfully closed . . . even though nothing had been done.
3. One time I was waiting on them to fix my computer and so I was working on a different computer in the office. They remotely accessed the computer that I was working on (instead of the one that needed fixing), and started trying to replicate the error. After a long battle for control of my mouse, I typed a message on the screen saying that this was the wrong computer, and then called them to let them know that they were on the wrong computer. Their response was that the person assigned to this issue was on the phone with a different client. When I asked why someone from their company was accessing my computer if no one was working on my ticket, after a lengthy hold they informed me that he WAS in fact connected to my computer, but had a call with another client and would get back to me later.
1. A co-worker was having a problem with printouts not matching the Print Preview. Their solution was to replace the monitor, which (BIG surprise) did not fix the problem.
2. Sending e-mails confirming that the ticket I had logged had been successfully closed . . . even though nothing had been done.
3. One time I was waiting on them to fix my computer and so I was working on a different computer in the office. They remotely accessed the computer that I was working on (instead of the one that needed fixing), and started trying to replicate the error. After a long battle for control of my mouse, I typed a message on the screen saying that this was the wrong computer, and then called them to let them know that they were on the wrong computer. Their response was that the person assigned to this issue was on the phone with a different client. When I asked why someone from their company was accessing my computer if no one was working on my ticket, after a lengthy hold they informed me that he WAS in fact connected to my computer, but had a call with another client and would get back to me later.
By Orange Tree-frog on
Dec 06, 2010
Guest Review
Guest Review
These guys did the support at the company I worked at, and it was the best service I ever experienced. I was looking them up for my new employer.
By Cerulean Monitor-lizard on
Dec 17, 2009
Guest Review
Guest Review
Really great service, helped me get my problem fixed quick with no hassles
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Additional business details
Email address:
info@innovationnetworks.com
Innovation Networks proud to be the winner of the 2008 Richmond Chamber of Commerce Business Excellence Award, Richmond News Readers Choice Award, 2001-2008 Consumers’ Choice Award, and the 2008 nominee of Volunteer Richmond’s’ Shining Star Award. We are committed to customer service and it shows!
Computer Services and Customer service is our specialty. Since 1996, our first priority is to provide our customers with complete solutions with the best resources and a guarantee that what we do works.
In today’s world, your business is more dependent than ever on your network's availability, performance, and security and in today’s world, cost effectiveness is key. Everyone knows that applications and network stability are business-critical, every moment that your employees can't send or receive e-mail, or access a database, your company is losing money and alienating customers. When your Network Application is down, you need it corrected quickly or your business suffers through productivity, revenue, or image loss. With our Real-time Managed Network Services, corrective action is already under way and the management of it is totally efficient and cost friendly. Our systems will provide detailed status information and automated critical notifications, allowing the fastest possible response to your networks needs. We prevent the crisis before IT happens.