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Purolator

3607 Shenton Rd, Nanaimo, BC
34 reviews
Claim this business Last updated: Over a year ago
Listed in: Couriers
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Purolator, Nanaimo Reviews (34)

1.4
34 reviews
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By Bruce Haig on Aug 14, 2020
Verified by Google
The worst service I have ever had. The front counter girl should be fired.Said my parcel was not there but tracker said it was. She was rude and very unprofessional. I don't know how they stay in business. HORRIBLE
By uncleglenn2002 on Oct 04, 2016
Verified by Email
Attempted to use this company twice in one week. They didn't have a box to fit my parcel on either occasion. Doesn't give you much confidence when they can't get their own boxes delivered.
Enquiries were met with blank stares and no suggestions. And that was the supervisor.
Avoid at all costs.
Went down the road to UPS, paid $30 more and it was worth every penny.
The young lady was so helpful, gave me packing materials for free and helped me pack it.
Top notch.
By Fuchsia Tern on Aug 26, 2016
Guest Review
I am expecting 2 packages from the US and was quite surprised to see that they are now available for me to pickup. WHERE? It seems to be a secret where they now have my packages.

BTW, I thought the standard was 3 attempts. Well they sort of did that with the first one and recorded 3 delivery attempts on the same day. The second package they did not even do that, just one attempt and I can come and get it.

To make matters worse, a search for Purlator in Nanaimo shows 2 locations, which is not a problem, BUT you cannot phone and find which one to go to.

The Courier business used to based on customer service. Note that yesterday I received a package via UPS and another one from Staples. Purolator seems to have their priorities messed up.
By cfowles on Jul 09, 2016
Verified by Email
Couldn't find our house, couldn't contact us, couldn't be bothered doing anything. Supposed to deliver on Monday, now it's Friday. UPS needs to dump these bozos as a transfer agent.
Can't call them either.
By Carmine Mole on Oct 02, 2015
Guest Review
Unbelievable!! The worst contact information and phone reception ever. Only in Canada!....this service would put them out of business in the USA. They need some competition, but few other couriers offer longer distance service.
By Sepp on Sep 22, 2015
Verified by Email
Worst customer service I experienced. They are too stupid to locate me in several attempts , even though they had the correct address given 3 times. (Confirmation of correct address 3 times by phone - just to make sure...) . Internet tracking says they couldnt locate me (because I moved! Oh wow, did I ??) , but I was sitting in front of my yard whole day - havent seen a single trace of any Purolator truck.
Calling the call center in New Brunswick is a waste of time and money, they just dont care, although they try to be nice and friendly, but it makes more sense to call your pet and try to talk to them, same clue of nothing.
The telephone provided for Nanaimo/BC is the wrong #, somebody else answers the phone and says that they have this # since more than 5 years. Its all about ripping people off with expensive shipping rates but no service at all. They just dont care.
Comment by Purolator on Oct 19, 2015
Hi SEPP,

I’m very sorry to hear that you had such a negative experience with our services.

I would like to follow up on the failed delivery attempts with the local management team. You can send us your tracking number at customer.care@purolator.com.

The reason why you won’t find local phone numbers on Purolator.com for our depots is because our staff is devoted to answer on-site customers in a timely fashion. Both our contact centers can be reached at 1.888.744.7123, our representative have all the tools to answer any shipping inquires. You also mentioned that you weren’t satisfied with the level of service you received from our customer service team, I would like to look into this as well if you can send me the details.

Thank you,

Catherine
Customer CareTeam/ Purolator Inc.
E-mail: customer.care@purolator.com / Twitter Handle: @PurolatorHelp
By Crimson Spaniel on Mar 02, 2013
Guest Review
Rochelle was nice and helped me to the end to get my parcel and apple made it up to me by paying for my gas to get it. something happened to the drive. these things happen... thank you
By Cerulean Hamster on May 16, 2012
Guest Review
They were literally 25 minutes away, but still for some reason, couldn't even try and deliver it until next day, even though it said "On vehicle for delivery via" then I found out by delivery they meant I had to drive TO THEM to pick it up.
Also I know they don't ship on weekends, but I ordered my product on a Thursday and they STILL didn't deliver until Monday at the start of next week...

Worst delivery service I've used, I suggest avoiding them if it is at all possible. They are little for their customers, and offer no real support, reimbursement, or reconciliation when they make mistakes.
Comment by Purolator on Jun 12, 2012
Hello,

I am very sorry to hear that. Customer service is our priority and I would like to sincerely apologize for any inconvenience ensued.

You can send me the details and tracking number at customer.care@purolator.com, I would like to follow up on this.

Please feel free to contact me if you have any questions.

Best regards,


Catherine Côté
Social Media Coordinator / Customer Care Team

Purolator Inc.www.Purolator.com

E-mail / Courriel: suggestions@purolator.com

Follow us on Twitter http://twitter.com/purolatorhelp




By robertosan on May 15, 2012
Verified by Email
Worst service ever, they lost my UPS package because they were not able to open up the packing slip on the shipment and shipped it around for 4 days, from Richmont to Nanaimo and back, declaring the address incomplete. We still don`t know where the shipment is right now, the UPS tracking number does not seem to agree with Purolator and they don`t seem to provide their own number. who knows if and when the shipment will finally arrive.Don`t use Purolator again.
By Cardinal Meadowlark on Mar 15, 2012
Guest Review
HORRIBLE, HORRIBLE, HORRIBLE! NEGLAGENCE AND INDIFFERENCE FROM STAFF!!! STAY AWAY,, STAY AWAY, STAY AWAY! THIS COMPANY PROVIDES THE WORST SERVICE EVER!
STILL WAITING 72 HOURS LATE FOR AN OVER NIGHT EXTREMELY URGENT PACKAGE TO BE DELIVERED BY 10 :30 AM. NOBODY SEEMS TO KNOW ANYTHING ESPECIALLY WHERE MY PACKAGE IS. COST ME $1600.54 BECAUSE OF THE LIES INWAS TOLD ABOUT DELIVERY DAY AND TIME. EMPLOYEES COULD CARE LESS. NOT WILLING TO REIMBURSE ME THE HUDGE LOSS THAT I INCOURRED BECAUSE OF THEIR STUPIDITY! NEVER,NEVER,NEVER USE THIS COMPANY,
! I am reporting the company to the better business beauru.
I WISH THAT THERE WAS SOMETHING LOWER THAN 1star to rate this horrible company DO NOT USE THIS COMPANY NO MATTER WHAT. THEY GET IT WRONG TIME AND TIME AGAIN. AGENTS WON'T GIVE YOU THEIR FULL NAME FOR ACCOUNTABILITY. WON'T CONNECT WITH MANAGER OR PRESIDENT OF COMPANY..
Comment by Purolator on Mar 29, 2012
Hello,

I sincerely aplogize for any inconvenience that may have ensued.

You can send me the details and tracking number, I will follow up on this incident.

Regards,

Catherine Côté

Customer Care Team
Email: customer.care@purolator.com

Follow us on Twitter:
http://twitter.com/purolatorhelp

Visit us on:
www.purolator.com
By arlenemorrow on Mar 06, 2012
Verified by Email
was given deliv status by apple as thru ups. adv wanted to pick up on sat. was told impossible until at failed delivery, asked agent to put on notation to hold in purolator and notify me when i could pick it up. was advised sat was too early, to leave till this week. did not receive ANY notification, and now tracking # advised me it has been "refused and sent back to sender" can no one read instructions? is there no one with the ability to look at a document and call the number, or leave a delivery notice, OR, hold the item as requested without returning it within 1 day of telling me it is too soon to pick it up as it has not yet been turned over to them. Ugh.
By Coral Ray on Feb 23, 2012
Guest Review
Dont ring the doorbell on a residential home
Dont wait for an answer to an unheard tapping on door
Dont reply with and answer unless u ask for a manager
Manager dosnet have correct information nor does he call back
When you call back they give u a run around and again ask for personal information, my parcel was not delivered at the same time as expected the next day had to wait by door and hold phone for call back 3 hours, no courtesy call to customers on urgent delivery. Your drivers need to find another job. I had to cancel my appt.for later that morning due to the wait. Time is money tell your staff . A pigeon could have done a better job.
By Azure Rainbow-trout on Jan 25, 2012
Guest Review
terrible service, waited all day for someone to call back about a package that was to be delivered. very bad service. will try to avoid using them again
By supermad on Dec 06, 2011
Verified by Email
I will make this long story short.

- Ordered a new iphone form Apple
- Apple shipped to the wrong address (they got one digit wrong)
- Puralator driver couldnt find our house (cause the address doenst exist)
- Rather than phone us, or look in the phone book, they returned it to the Nanaimo depot (we are in Cumberland)
- It sat there for a week. Nobody tried contacting us
- We finally checked the tracking status, to see that it said "attempting to find address" (we are listed in the phone book, would have been EASY to find the correct address)
- We called, and that day they were going to ship it back to Apple!! Now they are holding it
- They would not do a change of address. They are telling us WE must drive to Nanaimo (about an hour away) and pick it up at their depot
- They would NOT tell us where the depot is!!! We are waiting for a call from someone to tell us when and where to pick it up.
- WTF? Just tell us where our package is!
By Boysenberry Dung-beetle on Jul 19, 2011
Guest Review
When you call the Purolator office in Nanaimo, the phone rings once and then goes dead. What does that tell you about the level of customer service there?
By frequentuser on Aug 04, 2010
Verified by Email
if you can avoid it, DO NOT DEAL WITH THIS COMPANY. Customer service is basically non-existent-they will do or say anything to squirm out of taking responsibility for their screw-ups which are numerous. Nothing is ever their faul and they never apologize..They hire barely literate people in their warehouse for minimum wage, which is partly why we get (or don't get) the service we do.
By Brown Vampire-bat on May 07, 2010
Guest Review
I have dealt with the old Loomis (now DHL - Total - whatever), Fed-ex, UPS and Purolator. Purolator is the best of the bunch! My driver is awesome, and the Staff at the office on Boxwood are friendly, fun and always helpful.
By Amethyst Swallow on Dec 22, 2009
Guest Review
I have been picking up and sending parcels through this location for about two years now and have ALWAYS had great service that goes above and beyond. All I can say to the poor reviews is that you get more flies with honey than vinegar. The staff always do their best, and of course once in a while there is a situation beyond their control, however they remain professional and sincere. I highly reccomend Purolator Nanaimo, they rock!
By pacawn1 on Oct 26, 2009
Verified by Email
ABSOLUTLY THE WORST DELIVERY CO. EVER, RUDE AND SNOTTY DESK STAFF, LOST AND LATE PACKAGES ( PROBABLY SWIPED )SHIPPED MULTIPLE PACKAGES AT SAME TIME SOME SHOW UP, OTHERS WENT VANCOUVER TO NANAIMO VIA FRIGGIN TORONTO BY TRUCK WHEN SHOULD HAVE BEEN SHIPPED AIR DIRECT IDIOTS
By Cinnabar Parrot on Aug 31, 2009
Guest Review
Been using Purolator for years, and have nothing negative to say. The have always been prompt, helpful and polite. A1 service for me.
By Cobalt Chihuahua on Jun 19, 2009
Guest Review
Purolator is the worst company in the world! I will never ever deal with them again! After paying through the nose to make sure my pkg arrives at the desired destination at a certain time and date, lo a behold there is no record of it...WHAT??!! I can't believe it! I will never deal with Purolator ever again and neither will my company. Fed Ex has just gotten a new customer.
By misspiss on Jun 11, 2009
Verified by Email
They lost/stole my package, then ticked it off as received.
They don't answer the phone at Hawthorne Rd and the main Purolator office says that the place doesn't have one... even though it's clearly listed and easily found online.

The one guy working the counter took 30 minutes to tell me that my package was delivered, not there.
Even though I had just spent hours on the phone for Purolator to tell me it was there.

They then refused to deal with me... so no package for me.

By lostpackage on Apr 29, 2009
Verified by Email
Living in a few big cities and dealing with a variety of companies, if they can get it right, how the hell does a company with such a centralized customer base manage to get it WRONG time and time again?

I avoid the Purolator if possible but sometimes my customers choose to use them or UPS (which for some reason has contracted Purolator Nanaimo) even though I try to persuade them otherwise...

It's not the drivers fault. They come on time and pick up on time. It's those idiots in the office who don't know their job from their ass. If they dont give the drivers the info...

DON'T USE PUROLATOR IN NANAIMO. You may as well flush your package down the toilet as there is a better chance your party will receive it.
By Azure Pigeon on Mar 28, 2009
Guest Review
The worst service i've seen had to go threw ups to get info don't leave messages when they drop off i am so played out at this point i can't say how pissed i am about the whole thing just a big run around
By bharris on Jan 05, 2009
Verified by Email
This is by far the worst company I have ever had to deal with. I called them to see if my package was there (after UPS left two messages for them to call me, which they never did). They then told me that they didn't know if it was or not and that I had to call UPS to find out. I have spent two hours on the phone and UPS and purilatory are both completely useless. My package has been their since the 16th of Dec and it is now Jan 5. At this point I want to tell them to take it and shove it up their ass.
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International air courier logistical company offering package tracking with free software.
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