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Purolator

830 Upper James St, Hamilton, ON

10 reviews

Claim this business Last updated: Over a year ago

Listed in: Couriers

About Purolator

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Contact information

Phone numbers

905-318-6633

Business website

www.purolator.com

Purolator, Hamilton Reviews (10)

2.5

10 reviews

5 Star

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1 Star

By zamir hassan on Nov 28, 2020

Verified by Google

Worst service. Waiting on phone since 20 minutes still no response. No date mentioned on slip to get my package. Went the place to get my package but didn’t deliver their as well . I want to cancel my order just because of purolator : next time I will check before ordering that they don’t use purolator .

By bizcoach on Sep 12, 2015

Verified by Email

While some Purolator staff behaviour would not be described as pleasant, Mary's friendliness, professionalism, and knowledge blew me away this week. Over the phone, she explained all the options available to me with my package delivery, and greeted me with a smile when I arrived at the depot. I am writing this review because I wanted to express my gratitude for Mary's excellent customer service as she made me feel valued as a customer. Keep up the good work, Mary. You're a superstar!

By Byzantine Insect on Jan 11, 2014

Guest Review

First they lost track of my package.Then the staff (two females) on the phone is very rude. I cant even get their names before they transferred me to another department. I will NEVER consider using this company again.

Comment by Purolator on Feb 03, 2014

Hello,

I’m so sorry to hear that you had a negative experience with our services. I sincerely apologized for any inconvenience stemming from this incident.

Please feel free to send me the details and tracking number @ customer.care@purolator.com, I’ll look into this for you.

Thank you,

Catherine
Customer CareTeam/ Purolator Inc.
E-mail: customer.care@purolator.com / Twitter Handle: @PurolatorHelp

By smey420 on Oct 04, 2013

Verified by Email

rude tone of voice.. its like they are calling to make a fight with you ... the call was simply about a delivery, i told them we are available on Wednesday and Thursday anytime only to have her almost yell at me with an extremely annoyed tone telling me that they cant work around my schedule.... jesh, i thought 'arranging a date' meant both parties have to agree on a date, guess not with purolator
very unpleasant experience. extremely rude attitude. never want to speak to these people again.

Comment by Purolator on Oct 07, 2013

Hello SMEY420,

I’m very sorry for any inconvenience stemming from this incident.

Rudeness, from any of our employees, is unacceptable. This does not reflect the quality of service we pride ourselves in offering and I would like to follow up on this. Please send me the details at customer.care@purolator.com.

Customers can (with a 24hr notice) request a delivery Monday to Friday between 8h00 and 18h00.

I’ll wait to hear from you.

Best regards,

Catherine
Customer CareTeam/ Purolator Inc.
E-mail: customer.care@purolator.com / Twitter Handle: @PurolatorHelp

By Coquelicot Chameleon on Sep 19, 2012

Guest Review

Missed a delivery, so I called in since I recently moved and my new ID hadn't come in the mail. The girl on the phone was quick and understanding, and I was able to get my five packages later that day. Both girls working when I went in were very nice despite having to deal with my giant packages. Great service!

By Purple Finch on Sep 11, 2011

Guest Review

Went in, they photocopied for me, and sent it. Done! Thanks!

By Chestnut Owl on Jun 17, 2011

Guest Review

The customer service was amazing. The 2 girls working there were very friendly and efficient. There was a fairly big line up and most people were impatient and the girl who handled my package was very polite! Would ship Purolator again :)

By yajennifer on Jan 19, 2011

Verified by Email

When I called requesting a redelivery the staff talked in very impatient tone. I read "000" as 3 zeros for tracking number she missunderstood as "30" and complained with extreme rude attitude. I'd rather pay more than go back purolator again. Very unpleasant experience.

By Blue Octopus on Jan 18, 2011

Guest Review

The staff on phone was incredible rude.

By Amethyst Asp on Apr 14, 2009

Guest Review

First my package was late. Then, when questioned, I was told that the driver drove it to my house and couldn't figure out which apartment I live in. Its a two story apartment. My address clearly states APT. 2. As if the laziness of the driver wasn't bad enough, I then had to wait 4 hours the next day for the package to be RE-DELIVERED from their warehouse to the retail location. In the end I wound up taking a bus and picking up my package myself. Terrible service all around - almost everyone I spoke to on the phone was rude (with one pleasant exception).