Claim this business
Last updated: Over a year ago
Listed in:
Interior Decorators
Contact information
Phone numbers
Powered By 
Sager's Fine Furniture, Victoria Reviews (5)
By Val Murray on
Mar 23, 2021
Verified by Google
Verified by Google
We renovated our home in summer 2020 and looked at many furniture stores but none could compare with Sager's for quality, variety and professional expertise. We bought some pieces off the floor and the rest we ordered. Our sales person, Scott, was so knowledgeable; also very personable and honest in his advice, which we appreciated very much. We're thrilled with everything we chose for our new home, enjoyed every visit to the store and highly recommend Sager's here in Victoria!
By pkoniczek on
Apr 15, 2017
Verified by Email
Verified by Email
We have been purchasing furniture from Sager's for the past 40 years for all of our apartments and homes. The quality of furniture and excellent customer service continue to exceed our expectations. The sales team is professional, polite, helpful, knowledgeable and attentive to our visions and needs. The product is first class as well as the delivery and the after sales service. We feel like family at Sager's. Proper and correct in all aspects!
Rudi and Patty Koniczek ,Victoria B.C.
Rudi and Patty Koniczek ,Victoria B.C.
By Bobglazier on
Apr 13, 2017
Verified by Email
Verified by Email
Do not put any credibility in the below review. I have bought all our furniture at Sagers for over 40 years. Hands down they are the best for product knowledge and service. The owners are on site, they are scrupulously knowledgeable and honest, I rely on their advice implicitly. You do not recieve their level of service anywhere else. Many of my friends buy here and now will not go anywhere else. That says it all. Greg, Bob, Allan, Scott are so knowledgeable and help you with what you want and need, their experience and professionalism really shows. These negative reviews are grinders and nut bags!! Trust me!
By izz on
Mar 28, 2017
Verified by Email
Verified by Email
This is a very serious criticism of Sager’s furniture in Victoria BC and its owner Bob Coltart.
When I arrived in Victoria, in 2010, I went to Sager’s and met Bob Coltart. Bob strongly recommend the bedroom suite that I purchased; Bob strongly recommended the dining room suite that I purchased. I grew to trust and like Bob. I suppose that is a mistake when dealing with any salespeople.
In the end I spent between $50,000 and $60,000 at Sager’s. One of the items I purchased was a leather sofa that cost $9600.00 after tax. I told Bob that I wanted the leather sprayed for protection and he told me that this kind of leather cannot be sprayed. After a couple of years I notice the leather was getting black in certain areas. Bob came out, and without hesitation identify the black marks as dye transfer, from my clothes. Bob suggested that I could have the areas covered with replacement leather however, I would have to pay for it, the leather may not match, and the dye transfer would continue to happen. This was no solution at all.
I wanted a replacement sofa, Bob refused so I commenced a small claims court action.
Given that retailers work on a 100% mark-up I expect that Bob paid $4500.00 for the sofa however, has spent more than that on defending my claim. When this finally comes to the Supreme Court of BC the judge will want to know why this little claim is in front of the court. Moreover, this will cost Bob and Sager's $20,000 to defend. It just does not seem rational to me. In my opinion Sager's do not stand behind the goods that they sell.
When I reminded Bob Coltart that I had spent over $50,000 he told me that a customer up island had spent several hundred thousand. Implying the amount that I spent was not meaningful.
Buyers beware of Sager’s.
When I arrived in Victoria, in 2010, I went to Sager’s and met Bob Coltart. Bob strongly recommend the bedroom suite that I purchased; Bob strongly recommended the dining room suite that I purchased. I grew to trust and like Bob. I suppose that is a mistake when dealing with any salespeople.
In the end I spent between $50,000 and $60,000 at Sager’s. One of the items I purchased was a leather sofa that cost $9600.00 after tax. I told Bob that I wanted the leather sprayed for protection and he told me that this kind of leather cannot be sprayed. After a couple of years I notice the leather was getting black in certain areas. Bob came out, and without hesitation identify the black marks as dye transfer, from my clothes. Bob suggested that I could have the areas covered with replacement leather however, I would have to pay for it, the leather may not match, and the dye transfer would continue to happen. This was no solution at all.
I wanted a replacement sofa, Bob refused so I commenced a small claims court action.
Given that retailers work on a 100% mark-up I expect that Bob paid $4500.00 for the sofa however, has spent more than that on defending my claim. When this finally comes to the Supreme Court of BC the judge will want to know why this little claim is in front of the court. Moreover, this will cost Bob and Sager's $20,000 to defend. It just does not seem rational to me. In my opinion Sager's do not stand behind the goods that they sell.
When I reminded Bob Coltart that I had spent over $50,000 he told me that a customer up island had spent several hundred thousand. Implying the amount that I spent was not meaningful.
Buyers beware of Sager’s.
By williamb on
Aug 19, 2013
Verified by Email
Verified by Email
Found identical furniture at a competitor for about $3,000.00 less than what we had ordered and we advised Sagers of this within about 2 working days of placing our order. Unfortunately they stated that they could not cancel it as it was already in production. Their sales person asked if we were willing to meet half way on the $3,000.00 for a $1,500.00 discount. We agreed and did not hear anything back from them so we took them at their word. It was a month or more later when our furniture arrived that I called and asked about the discount when I was about to pay the balance with our Visa and were told that the manager had put a gag order on his employees for them not to talk to us and that we were not getting any discount. There was not much we could do so we obviously paid and also filed a complaint with the BBB which they registered as being valid and is on the BBB site.
This is not a company that I would recommend dealing with as they can not be believed as well as the products are extremely overpriced. If they had furniture you want I would get the product and model numbers and order it through a more trusting company or get a broker to do it for you or if possible directly through the manufacturer or their agent. One or more of these options are available and with a small amount of work you can probably save 33% on a $9,000.00 order, for example.
William B.
This is not a company that I would recommend dealing with as they can not be believed as well as the products are extremely overpriced. If they had furniture you want I would get the product and model numbers and order it through a more trusting company or get a broker to do it for you or if possible directly through the manufacturer or their agent. One or more of these options are available and with a small amount of work you can probably save 33% on a $9,000.00 order, for example.
William B.
I am the salesman who dealt with this individual. From his post you would think that his BBB complaint succeeded since as he states, it was "recognized as being valid." In fact it was only recognized as being valid for opening a claim and then only because he misled the BBB as to the circumstances. Once the BBB became aware off the actual circumstances supported by our documentation the claim went nowhere. In fact Sager's holds an A+ rating with the BBB as can be noted on their website. We would not hold this rating if this complaint was in fact "registered as being valid" and so the misleading nature of this post should be plainly evident. The customer says that Sager's "can not be believed" and yet he attempts to mislead the readers of his post by misrepresenting his BBB claim. His tactics here are much the same as the way in which he misled me when when he tried to cancel the order and misled the BBB in crafting his claim. When I spoke with the BBB they said that he wasn't too happy with them either. This individual further misrepresents the circumstances surrounding his attempt to cancel the order. I acted immediately to try and cancel the order because he led me to believe he had suffered some dire misfortune. As it turned out he had just met someone who told him they could obtain the product cheaper and not an actual store. This is the "competitor" to which he refers. As the manufacturer had never heard of the individual or sold anything to them it is again misleading for him to refer to them as a competitor. He led me to believe that he had obtained a quote from an actual brick and mortar store and when he sheepishly admitted that was not the case I immediately advised him that we would not meet him half way as this was not an actual competitor and he did not leave with the impression we would be meeting him part way. I provided the BBB with a fax from the manufacturer confirming that the order could not be cancelled and from the dates it was evident that I acted swiftly due to his success in misleading me in regards to his claimed misfortune. With respect to what he refers to as the "gag order" it was decided that we would have no further discussions with this individual other than completing the sale due to the manner in which he conducted myself.
Powered By