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Last updated: Over a year ago
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Jewellery Shops
About Lugaro Jewellers Ltd
Since 1986, Lugaro has been committed to designing diamond jewellery and providing Swiss timepieces. Go to full description...
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Lugaro Jewellers Ltd, Burnaby Reviews (3)
By Cerulean Weasel on
Aug 17, 2016
Guest Review
Guest Review
Very knowledgeable staff with your best intention and budget in mind. I bought two affordable grad gifts last month and came back to buy my wife a pair of diamond studs for our anniversary.
By henry234 on
May 25, 2012
Verified by Email
Verified by Email
During a recent visit to the Park Royal Lugaro’s jewelry store location, to say that I am upset is an understatement.
I have been a loyal customer to the Lugaro’s brand 4 years purchasing gifts for my wife and daughters. I have no idea why I have been so loyal.
Lugaro’s has the worst customer service I have ever dealt with in my life. For starters EVERYTIME I visit their store, I wait for a great deal amount of time before someone even bothers to address me. However, during my most recent visit the sales associate at Lugaro’s Jewellers took one look at me up and down and made an audible sigh noise. I must admit I am not the most stylish dressed man, but the way they treated me was unjust. I felt inferior and belittled and judged based upon my appearance.
I would not recommend this company to anyone I know or do not know.
I have been a loyal customer to the Lugaro’s brand 4 years purchasing gifts for my wife and daughters. I have no idea why I have been so loyal.
Lugaro’s has the worst customer service I have ever dealt with in my life. For starters EVERYTIME I visit their store, I wait for a great deal amount of time before someone even bothers to address me. However, during my most recent visit the sales associate at Lugaro’s Jewellers took one look at me up and down and made an audible sigh noise. I must admit I am not the most stylish dressed man, but the way they treated me was unjust. I felt inferior and belittled and judged based upon my appearance.
I would not recommend this company to anyone I know or do not know.
I myself have witnessed their horrible customer service at Lugaro’s Jewellers. I no longer shop with them; I only go to Birks in Park Royal mall now. Birks has amazing staff which are extensively trained in customer service (they are just down the hallway), do not waste your time with Lugaro’s. They have grown to have a horrible reputation in West Vancouver.
By anonymuse on
Jul 16, 2010
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Verified by Email
This store was everything, loose diamonds, diamond rings and great knowledgeable staff. Although they didnt have the loose diamond I wanted in the specifics I asked for; they were willing for fly/ order it in for me but with an extra cost (*minus 1/2 star*). HOWEVER I had a fantastic Sales person, Kevo. I was treated so well and Kevo had so much knowledge to tell you; I was suprised!
I felt like a very very valued customer and I was treated with TLC. The staff also presented me with many options; and I didnt have any pressure to buy right then and there. Very professional and you'll have a lot of options.
So if you're looking at Larger (1 carat and above) loose diamonds with good quality for a price under $7000; with a knowledgeable, respectful and funny service staff; go to Lugaros in metrotown.
I felt like a very very valued customer and I was treated with TLC. The staff also presented me with many options; and I didnt have any pressure to buy right then and there. Very professional and you'll have a lot of options.
So if you're looking at Larger (1 carat and above) loose diamonds with good quality for a price under $7000; with a knowledgeable, respectful and funny service staff; go to Lugaros in metrotown.
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Additional business details
Email address:
burnaby@lugaro.com
Payment methods accepted:
cash, visa, mastercard, american express, discover, debit card
Founded in 1986, Lugaro began building its clientele based on our commitment to providing fine jewellery and excellent customer service. Today, we have established ourselves as a premier jewellery & watch company with three retail locations in British Columbia. Our meticulous attention to detail and commitment to excellence have earned us various awards including: Best Jewellery Store – Best of North Shore, Sales Achievement Award – Park Royal, North Shore News Readers’ Choice, #1 Place to Buy Jewellery and Watches by Where Canada Magazine, 1st Place in the Canadian Jeweller Excellence in Design Competition, sponsored by De Beers’ Diamond Trading Company, just to name a few.
We are home to one of the largest selection of Rolex watches, plus an extensive selection of other fine watches including Ulysse Nardin, Baume & Mercier, Glashütte Original, Chopard, Omega, Tag Heuer, Longines, Hamilton, Rado, and Bell & Ross. We are also one of the few jewellers selected to carry Forevermark diamonds. Our acclaimed jewellery artisans and watchmakers are onsite to provide the best service to our clients.
As a vertically integrated company who deals directly with our diamond source, we keep our prices competitive. Whatever your price range and tastes, Lugaro promises the best quality at the best price.