ACTION INTERIOR RENOVATING, INTERIOR DESIGN & PAINTING

I can't even begin to describe the ordeal we had with Action Interiors. We were the upper end of the spectrum from what their websites say their typical jobs cost and by the end of it, I was told by another company they wouldn't touch the kitchen with a 10 foot pole to fix. It was an absolute disaster but I'll let you judge for yourself:

1. Day 1: The came in to remove the cabinet faces and paint. The area's on-site that were painted had missed patches and streak marks EVERYWHERE. I was told: the guy FORGOT HIS GLASSES.

2. They left my house a MESS and doors unlocked. It took a full hour to clean. I was told: The vacuum broke and "I told Suzanne I was leaving so what am I supposed to do".

3. Instead of removing our pot lights, the painted OVER THEM! Plastic, glass, everything!

4. The kitchen was 2 DIFFERENT COLOURS! Two! I was told: it was my eye sight by both the painters, as well as Randy, the owner. The cabinets were cloud white and the built-in pieces were stark white, anyone walking in could see it immediately.

5. There was paint splotches on our floor and appliances (Stove, fridge, espresso machine and dishwasher...everything).

6. After 4 days of 'fixing it' the kitchen was STILL TWO COLOURS and there were STILL parts that hadn't received a single coat of paint, brush marks, paint chips and smudges galore!

7. I was told in writing they would be using, and I quote "Lacquer - not paint" on the built in parts of my kitchen. It ended up being paint and I was then told, the misunderstanding was on my part. It's hard to debate when it's in writing. I was also told it was crazy to think they would lacquer the built-in pieces although the other company I was vetting would have done this. I thought I was comparing apples to apples, but instead, I was comparing an apple to a rotten banana.

8. When they took out the cabinet faces, they scattered all the knobs and screws everywhere! When they came to install them again and "stay until the job was done" (which they didn't), they couldn't find all the pieces and (Randy - the owner) told me that "I" LOST THEM. The knob resurfaced weeks later in a random drawer they stuffed it in. The kitchen after this day was still horrific.

8. The absolute worst part about the whole thing was HOW the company made me feel about THEIR incompetencies. It was always said that "I was the one who misunderstood", or "My eyes were seeing things".

Conclusion: The job was so beyond bad, the other company I was vetting wouldn't touch it! Suzanne ended up hiring another renovation company that apparently comes in quite frequently for Action Interiors to fix projects that are too far gone for them to do. When he walked in, the job went from an afternoon repair, to a 3 full day job!

The minute I found out this guy was with a different company, even though he was 2.5 hours late, I was instantly relieved. There are so many other elements of this experience that were horrific but I'm only sharing the cole's notes. Please, if you value your kitchen, don't use them.

Suzanne is a sweet talker and I'm sure the only reason most clients don't complain, but my experience was so beyond bad, that although I was dreading writing a review, it needs to be said to warn others of this company.

After several months of research and after listening to more than 90% of friends, family and businesses in the cabinet industry, I was sick of hearing that I would have no choice but to purchase brand new cabinets. My cabinets were solid maple and of good quality but the color was something that I could no longer live with. I received numerous quotes from vendors with quotes for replacing my current wood cabinets with MDF cabinets as they all claimed that the desired color that I wanted (black onyx) would not be possible with paint or re-staining.

It wasn’t until I came across Suzanne and Randy from Action Interiors. They were quick to respond and were extremely professional. A husband and wife team that love what they do and are a pleasure to be around. They didn’t blink an eye when I told them what I imagined my kitchen to look like. On a rainy Saturday afternoon, they picked up a drawer of mine, painted it with a lacquer finish and had the drawer sample ready for my viewing by Monday morning. Within one week, they had 23 of my kitchen cabinets and 4 drawers painted and installed. Their pricing was extremely competitive not to mention their exceptional service.

I am thrilled with my new kitchen that cost me approximately 20% of all the prices I was quoted for new cabinets of inferior quality. In fact, Randy and Suzanne were back again to do the same thing to all of my bathroom cabinets and drawers.

I strongly recommend Action Interior for any of your re-finishing needs.

Shallah
Port Moody

WE JUST HAD OUR KITCHEN CABINETS REFINISHED BY SUZANNE AND HER CREW.
FANTASTIC JOB WAS DONE INCLUDING CHANGING OUR COUNTER TOPS TO GRANITE.
I WOULD RECOMMEND THEM TO ANYONE GREAT JOB GUYS.

We just had our house painted by Suzanne and her team. They had to come back and fix something in every room, and by fix I don't mean just a touch up. From wrong type of paint used, to missed spots, rushed jobs, no attention to detail, drips, drops, you name it... there was something wrong everywhere. Although it was made satisfactorily in the end, it was a far cry from the images presented on their web site.

Great decorating ideas, but that's where the professionalism, attention to detail and quality ended.

Wouldn't even use their services again if they were given to me for free.