Deneigement Syljack Inc

Make sure you do NOT sign any contract with this Company. They always forget to remove snow. You should keep your money and wait for the snow melt in the spring. Or keep a few shovels close by as you will need them. They are pathetic and much more professional and reliable providers out there. I totally regret engaging with this useless Company!!!

Worst company in 30 years I had snow removal. Comes very early in the morning and next time Between 8 and 9h30 at night. Sent complaints, pictures,. Not even the decency to get back to me once. Pierrefonds Des Cageux area.

They should change their name to SCAM AND RUNJACK

Pay close attention!! I didn't sign a contract with Slyjack "2022 winter" for "SNOW REMOVAL" just to be scammed. It's not my job to send you phone reminders with no one at the other end. You took our money and you need to get serious with snow removal or your business will ultimately die. NDIP.

No pride in their work, especially true of the shovellers and the office staff. Pay for the work and they insult the customer when the work is poorly done, do nothing to complete it, leaving it to me, a 73 year old woman, to clear in front of the garage to where the tractor stopped to say nothing of the sloppy job on the stairs. Company will not succeed if they don’t improve on their 1.25 rating by providing professional service by all staff.

YOU USED TO BE THE BEST NOW YOU ARE THE WORST.
YOU DON'T CLEAN IN THE EVENING ,AND YOU DON'T CLEAN IN THE MORNING DURING STORM OR REGULAR SNOW.
i DON'T KNOW IF THE MANAGEMENT HAS CHANGED OR YOU BECOME TOO BIG THAN YOU DON'T NEED TO SATISFY YOUR COSTUMER ANYMORE.
I HAD BEEN YOUR CUSTOMER FOR MORE THAN 10 YEARS i NEVER SEEING YOU LIKE THIS BEFORE

There are no stars to be given because that is what they deserve. I can’t believe how they are in business. Customer service should be your priority.
I have paid for the service of cleaning the driveway, front walkway and the side of the house. I had to go and see them 2 times to let them know that no one had passed by to clean. I had expressed how important it was to do this because my mother in law is alone and has CLSC nurses coming to the house and that they use the side door as an entrance. I came to visit my mother in law this morning and again the snow was not cleaned. I had to do it.
I can’t believe this. This is extremely disappointing!

SCAMJACK !!

AVOID THIS COMPANY AT ALL COST !! THEY USE MANIPULATIVE BUSINESS PRACTICES TO GET YOUR MONEY AND DON'T PROVIDE THE SERVICE PROMISED. WHEN QUESTIONED THEY SAY, THERE NOT LIABLE AND TO READ THE TERMS OF SERVICE.

THERE ALSO NOT TRANSPARENT OR HONEST WITH THERE PRICING STRUCTURE. WHEN YOU CALL THEY WILL ASK FOR YOUR ADDRESS AND WON,T QUOTE YOU A PRICE IF THIS IS NOT PROVIDED. REASON BEING IS THEY WANT TO CHECK IF YOU HAVE USED THERE SERVICES IN THE PAST OR ARE PRESENTLY AN EXISTING CUSTOMER. IF YOU ARE OR HAVE USED THERE SERVICES IN THE PAST AND ARE NOT A NEW CUSTOMER THEY INCREASE THE PRICE FOR YOU. THIS YEAR THEY RAISED THE PRICE BY $40.00 TO 321.93 FOR A DOUBLE DRIVEWAY.

HOW EVER THEY WONT TELL YOU ON THE PHONE THAT THEY GIVE NEW CUSTOMERS 50% OFF THE PRICE THEY QUOTED YOU. SO INSTEAD OF REWARDING YOU FOR BEING A LOYAL CUSTOMER OF THERES BY OFFERING YOU A BETTER PRICE, THEY JACK IT UP HIGHER TO SUBSIDIZE THOSE NEW CUSTOMERS WHO GET 50% OFF. JOHANNE ONE OF THERE PHONE SCAM AGENTS CLAIMS ALL COMPANIES TO THIS INCLUDING BELL AND ITS THERE POLICY.

THEY CLAIM THE INCREASE IN PRICE IS DUE TO HIGHER INSURANCE PREMIUMS. THE TRUTH IS THERE LOSING BUSINESS AND TRYING TO RECOVER THERE COSTS BY INCREASING RATES ON THOSE EXISTING CUSTOMERS.

LASTLY THEY NEED TO FIRE THERE CUSTOMER SUPPORT STAFF, EXTREMELY RUDE, AGGRESSIVE ,NOT RESPECTFUL AND DON'T SEEM VERY EDUCATED. I HAVE BEEN TREATED BETTER BY FRAUDULENT CALL CENTER'S IN INDIA CLAIMING TO BE THE CRA AND THAT I OWNED THEM MONEY.

JOHANNE AND NADEEM IF YOUR READING THIS PLEASE TAKE A COURSE ON CUSTOMER RELATIONS. BE KIND TO CUSTOMERS CALLING AND NOT CONFRONTATIONAL. THIS IS A SNOW REMOVAL COMPANY NOT A LOAN SHARK COLLECTION AGENCY. TREAT PEOPLE WITH RESPECT AND KINDNESS.

IF THE OWNERS OF SYLJACK ARE READING THIS, YOU NEED TO HIRE A MARKETING TEAM AND HIRE NEW STAFF TO WHO HAVE AT LEAST COMPLETED HIGH SCHOOL AND ARE KIND AND COURTEOUS WITH CUSTOMERS CALLING. I DON'T THINK THIS IS TO MUCH TO ASK. GET RID OF JOHANNE AND NADEEM AND REPLACE THEM WITH PEOPLE WHO HAVE CUSTOMER SUPPORT QUALIFICATIONS. THERE MORE SUITED TO DRIVE YOUR SNOW PLOUGHS OR SHOVEL PEOPLES DRIVEWAYS THEN THEY ARE SPEAK TO CUSTOMERS.

LASTLY ! DON'T WASTE YOUR TIME WITH THIS COMPANY. THEY ARE GREAT AT TAKING YOUR MONEY BUT YOU WON'T PROVIDE YOU THE SERVICE PROMISED. THEY WON'T ANSWER YOUR CALLS OR EMAILS ONCE YOUR CHECK OR CREDIT CARD CLEARS.

BETTER TO SHOVEL YOUR DRIVEWAY YOUR SELF OR LOOK FOR ANOTHER COMPANY. PRICES ARE A RIPOFF, NO SERVICE AND EXTREMELY RUDE CUSTOMER SUPPORT FROM JOHANNE AND NADEEM. SADDAM HUSSEIN TREATED HIS PEOPLE BETTER THEN SYLJACK WOULD TREAT YOU !!!

The most ignorant, rude office manager that I just spoke with Joanne. Quite possibly the most offensive conversation I've ever had when I was looking for some accountability on the poor customer service I've received to date this year. I was met with disregard, criticism, and personal attacks by this woman. Not to mention being hung up on twice by her and told that I am miserable person just looking to make other people miserable today. I have never in my life spoken to someone in the service industry with such ignorance. She is clearly the one who is looking to make people miserable today. I am completely appalled by the attitude of this front of house staff. Ownership and senior management team at Syljack really need to take a look at the numerous reviews surrounding the same issues and make some serious changes. To start, a class for Joanne on etiquette and professionalism.

This is by far the worst snow removal service company of them all. I would give 0 stars or less if I could. I have had to call them every single time there was a snowfall. Otherwise, they don't come at all. The receptionist is useless and rude. She just asks for your address and tells you she'll send a truck. Which sometimes takes 24 hours.( never less than 6 hours after I called). She even hung up on me one time. It really is a "shame" that they treat their customers like this. Also, when they do come, they do such a poor job of snow removal that I have about 4 inches of snow compacted on my driveway.They only pass by once per snow storm. I hope they will be out of business soon, because no one will ever renew their contract. I strongly recommend that no one use this company next year so you don't get taken advantage of, and lied to, like the rest of us have.

This past snow fall on November 12, 2019, I finally spoke with a live person at 1:00 pm and 3:00pm, that was after leaving several messages and calling in total 46 times. Not only was the woman I spoke with rude at first, because as she told me , she was getting so many calls and people were yelling at her. Well.....what do you expect, my contract says starting as of November 1, 2019 they will pick up the snow. I paid my invoice in full, Aug 1, 2019 and had my markers up early. Even though, I was told rudely that a driver was dispatched to my house, he never showed up. I had to pay someone else to clean my driveway as the city truck plowed me in. I sent an email to Syljack as well as left messages , as I want to be compensated for the breech in contract. I never received a reply from my email nor from any of my several voice mails. I called back today to inquire what they planned to do about it, and the customer service woman told me she did not know what to say and besides, she was leaving for Calgary today to visit her daughter and there was nothing she could do. She said that it said in my file that they dispatched someone to my house, so he went. I said he never came and by 9;00 pm that night, we had to pay someone else to clean with their snow blower. She said , well it says here he was dispatched, so maybe when he got there you had it done already. Keep in mind, I started calling them in the morning, but 9;00 pm and still no one had come. She out and out called me a liar. She promptly told me she had to go, because she was going to Calgary...…. I asked to speak with a manager and she tells me they are all out on the road, signing up new customers.....REALLY?? THEY CAN'T HANDLE THE ONES THEY ALREADY HAVE! I have been a customers for over 10 years, and this is the last straw. I will never sign another contract with them again. I wish I had read all the reviews before signing this year. My Bad....never again!!

Would give them no star at all if I could. Have used them for 3 years now with service degradation every year , would rate them this year as a ZERO. Cant reach them via phone, internet, Fax or otherwise. They don't answer so forget about trying to reach them. Never cleaned my driveway after the Nov. 12th snow fall, had included the step cleaning service for another $170 and had to chase them down for them to do that, finally came at 2:00PM Nov. 12th, when I had a Doctor appointment at 10:00 am and went through 20cm of snow and ice to get to the car in the driveway they never cleaned. Very last time I use this company or any of their derivatives like St-Charles etc. Buyer beware they don't give a crap, provide no customer service, clean your driveway like crap when they come, and, good luck to you if you use their services. NO MORE FOR ME!

Only the Syljack customers have yet to be cleared on my street for this first snowfall of Nov. 12th, 2019 and it is now 4:15 p.m. Other companies have passed twice but, I, on the other hand am completely plowed in!
The lack of work ethic and poor business operation are totally unacceptable. They obvoiusly either don't care or haven't hired enough drivers! I have tried calling and calling, to no avail.
Sorry that I didn't check last years' reviews first! I would have bit the bullet for the extra $50.
NEVER AGAIN!!!!!!

This company is garbage! They have not came once to clear my driveway in 24 hours since a storm hit. Myself and 2 other tenants are stuck keeping our cars on the street, risking a ticket because our driveway is full of snow! Numerous calls and voicemails have gone unanswered. This is the second time in two snowstorms this has happened with this company. NEVER AGAIN! I’m starting to think they ran away from the storm since I haven’t seen one of their tractors but my neighbors with other companies have clear driveways.

RATING ZÉRO /5 MAX
Client depuis plus de 10 ans, cette année 2019 est un fiasco.
Je paie plus de 500 $ pour un driveway triple + l'option escaliers.
J'AI COMMIS L'ERREUR DE PAYER LA TOTALITÉ
Je dois appeler presque chaque jour pour avoir du service.
Aujourd'hui à 16:15 toujours pas de service malgré mon appel !
Mon voisin d'en face a également dû appeler.

I thought we had bad service with Duraguard, but Syljack managed to be worse. On their contract, it says that they will come before 6 am- I leave at 6h30, and so far during this very snowy winter, they only came before 6 once out of the 9 times or so that they came. I complained twice at the beginning, only to have the driver (I don't see who else would have done that in the morning) throw coffee on our garage door. Nothing like trying to shovel snow at minus 25 when you have to drive your kid to school. Never again will I sign with them!

Horrible service....to many calls to recount for clearing....they missed my block completely...unbelievable....this is the final time for them....once this winter is over they will not be renewed....as if they care right!...i realize that they are busy, Grant them that much, but to drive by and not even clean the mess at the end, ridiculous. We share a driveway and they do my neighbor but not my side, how stupid can you get....they don't deserve a rating, -0 would be adequate.....after 15 years the service has gotten worse each year as they grew larger....to the point of not caring or giving value for my hard earned money.

Had them for 2 years -- service was OK -- NOW - they are ALWAYS late -- They DO NOT answer the phone/voicemail always on. They only pass once and sometimes not at all. ALL the other companies like RICKS and DECORMAC etc.come around 3-4 times with nice clean driveways.

What a disaster

I am certainly NOT using them next year !!

Last year they forgot to put us on their list for snow removal so we had to remind them since they have been doing my parents house for some years they apologized since then we need to call them to do my house continuously. My biggest mistake is renewing their contract my mother is elderly and doesn't like changes but next year they just lost both contracts

very bad service, when you call their office theyre very rude. i call today at 11.40 the lady joanne is very rude .

Feb 13/2017 WE NEEDED THEIR SERVICE AT 4 A.M. TODAY TO REMOVE A 4 FOOT HIGH CITY DUMP AT THE END OF OUR DRIVEWAY AND THEY WERE AT OUR HOUSE WITHIN MINUTES OF CALLING! WE WANT TO THANK THEM FOR GOING ABOVE AND BEYOND!

The worst snow removal company ever!! They never do what stated in their contract. My nighbours driveways are always cleared twice. However, I always have to call Syljack to ask why they still have not passed by. Rude and unprofessional people who can't deal with their clients. Bad service and bad customer service. I would never suggest anyone to go with this Comapny ( Syljack) and for me never ever again.

Syljack has still not even passed here. They are horrible

To start I'm a brand new customer for the 2016 season . They have not even passed once all the day I left in the am came back at 6 pm still nobody passed not a great start my niegahbours guy has passed 3 times already my wife told me !! When I call them no answer just sends u to a stupid online hold with crappy music and nobody answers I will never use them again intact gonna get my money back and go with some else maybe my niegahbours guy !!!!!!!!

Syljack was new to Ile Bizard last year. We went with them and they were fine. The winter season however, was a light one. Going to stick with them and hope the on time service continues.