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Mars Blinds & Shutters

2273 Dundas St W #11, Mississauga, ON
7 reviews
Business claimed Last updated: Over a year ago
About Mars Blinds & Shutters

Blinds & Shutters | Mississauga, Toronto, GTA | Measuring, Installation, Low Prices, Financing, Buy Online - Free Shipping! Go to full description...

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Mars Blinds & Shutters, Mississauga Reviews (7)

2.7
7 reviews
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By Red Tarantula on Sep 14, 2015
Guest Review
I spent approximately $2K at Mars on some Hunter Douglas blinds. George was more than happy to take my money, when it came to service Mars Blinds is terribly inadequate. When my motorized blind failed after one year, even though it was under warranty and free shipping was provided by Hunter Douglas, George charged me $100 for shipping and handling. George helped me until he determined he had done enough and he told me to deal with the manufacturer, he was fed up. The last thing he said to me when he told me to leave his store was, "learn how to program". This guy is greasy. He gives used car salesman a bad name. I would not deal with this company again, even if they were giving product away. BTW, this is the first review I have ever written, I feel compelled to warn everyone of the poor customer service and questionable business practise they can expect from George and Mars Blinds. Paul
Comment by marsblinds on Jan 14, 2016
Mr. Paul Galea! I am obligated to remind you that you refused in April 2013 to pay our Technician to do the job. More than this you tried to be an electrician without the licence. You cut the wire from our power supply and install the transformer in your attic. The way you installed you damaged the transformer. We gave you a new transformer at No Charge! Also you did not know to program the shade! You did complain that the shade does not work properly. We sent the shade to the factory at No Charge but the shade worked properly. Third time when you came we did not want to pay again for shipping and handling and strongly advised you to pay our technician, but you refused saying, you know what you are doing. FYI: the factory is waving the warranty for any shade not installed by an authorized installer. So far I did not inform the factory, but if you do not retract your review I am going to do it.
By canuk2 on Dec 22, 2011
Verified by Email
horrible customer service. The owner refused to answer questions in an honest manner. kept trying to coerce into buying his preferred shades. then finally when i asked to show the measurements he had taken, he flared up in anger and refused to produce them.
higly unrecommended.
Comment by marsblinds on Nov 16, 2012
Dear Canuk2,

Thank you for your feedback and apologize for not responding sooner as we were not notified of this review. When our customers visit our showroom, our sales representatives are trained to help and advise. We do not coerce our customers into purchasing a particular product over another. We show the possible options based on the budget and let the customer make their own decisions.

When it comes to custom-made products, the initial measurements are not released until an order is placed and final measurements are taken.

Regards,
The Mars Blinds & Shutters Team
By nlaw on Nov 11, 2011
Verified by Email
I have never before experienced rudeness like this in my life. The person at the store was not interested in assisting me or answering any of my questions. He kept going back to his computer to play games and was so irritated and outright rude when I asked him any questions. I would never go back or recommend this place to anyone because of this rude, lazy man!
Comment by marsblinds on Nov 16, 2012
Dear Nlaw,

Thank you for your feedback. We specialize in custom-made window treatments and as such, there are over 300 different variations. If a sales representative does not know the answer to a particular question off-hand, he/she will check the computer for the answer. Sometimes this process causes a bit of a delay, however, we feel that providing clear and concise answers to our customers is important.

We strongly believe that both our time and our customers' time is valuable and when we are on the computers, we are checking prices and technical specifications (not playing games).

Regards,
The Mars Blinds & Shutters Team

By Cinnabar Turkey on Feb 03, 2011
Guest Review
I live in Lorne Park, Mississauga and for the past 10 years I have taken in the homeless from time to time. As you can perhaps appreciate this type of assistance certainly comes with a certain amount of problems and inherent danger. My worst fears were realized Dec 23/2010 when a mentally disturbed homeless person that I had taken in literally "trashed" the place while I was out. The damage was in the thousands of $. I was heartbroken to see the white California wooden shutters were smashed. I was told by one blind store the entire assembly would have to be replaced at a cost in excess of $4,000. Distraught, I made my way to Mississauga"s Mars Blinds and Shutters on New Year's Eve day, where I was assured by George that he would leave the shop and personally visit my home that very afternoon. He surveyed the damage and stated "they don't make these shutters anymore, but I am going to make them for you".....and that he did for a cost that was less than 10% of what I was faced with if they all had to be replaced. I was astonished at the incredible workmanship and excellent colour match.

I would recommend Mars Blinds and Shutters in a hearbeat.

Clint Trueman
Comment by marsblinds on Nov 16, 2012
Dear Clint,

We were more than happy to help you with your shutter replacement especially since there are very few people like yourself who will go out of their way to help the less fortunate.

Thank you for your great review and future referrals!

Regards,
The Mars Blinds & Shutters Team
By Kerrie on Aug 21, 2008
Verified by Email
The service and selection was excellent. Everyone was very helpful and accomadating to my requirements and what I needed for light filtering and darkening certain rooms. Pricing was great!
Comment by marsblinds on Nov 16, 2012
Dear Kerrie,

Our sales staff enjoyed helping you find solutions based on your needs for particular windows. Our large selection helps us find window covering treatments that will suit any taste and budget.

Thank you again for your business!

Regards,
The Mars Blinds & Shutters Team
By Darrell on Aug 21, 2008
Verified by Email
Mars Blinds & Shutters were very easy to communicate with and prompt in answering my questions. Once the blinds were ordered the overall time to get the custom cut blinds was very good. Their pricing is very competitive and the blinds are of good quality. Would recommend to others!
Comment by marsblinds on Nov 16, 2012
Dear Darrell,

Thank you for the great review and for highlighting our strengths: timely communication, good delivery time, competitive pricing, and good product quality.

We appreciate your business and welcome your referrals!

Regards,
The Mars Blinds & Shutters Team
By blindjunk on May 05, 2008
Verified by Email
Made an online purchase. Blind was not the color ordered. The Blind did not open, and there was damage to the valance. I was ingnored by phone and emails. I returned the blind, and they will not refund my money. DO not buy from them!
Comment by marsblinds on Aug 18, 2008
Dear BlindJunk,

Unfortunately, we are unable to find an online order for a customer with the username 'BlindJunk'. If your review has any merit, we need more information.

Regards,
The Mars Blinds & Shutters Team
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Email address: marsshutters@marsshutters.com
Payment methods accepted: cash, visa, mastercard, debit card, personal cheques
Blinds & Shutters | Mississauga, Toronto, GTA | Measuring, Installation, Low Prices, Financing, Buy Online - Free Shipping!
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