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Suzanne's

1644 Hillside Ave, Victoria, BC
13 reviews
Claim this business Last updated: Over a year ago
Listed in: Womenswear
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Suzanne's, Victoria Reviews (13)

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By Green Labrador-Retriever on Jun 23, 2016
Guest Review
I was shopping in the Duncan store yesterday and apparently phone calls are more important than customers wishing to purchase clothing..the clerk continued her conversation while serving me with no thought to telling the person on the other end that she had customers and would call them back...I will no longer shop at this store an,d will certainly pass this experience on to my friends...if the customer is not # 1 you shouldn't be there serving the public.
By Pink Jay on May 22, 2016
Guest Review
As well as liking the great clothes they have, the customer service is just right for me. They let me know that if I need any help just let them know but then they let you look around without interference. In other stores (not Suzanne's) they ask what you're looking for and try to find something with you. That's too much for an introvert like me!
By daphne1 on Apr 15, 2015
Verified by Email
I have worked in the retail industry for over twenty-five years and have never had such a RUDE clerk as I did today .. ELISE at Hillside Mall who apparently is the manager needs to be reminded how important customer service is. The way she speaks to customers and shows absolutely no interest is unacceptable. . Elise had no time for somebody who was "shopping from the sale rack".....as I had told her I was shopping for a wedding not just sale items but why not check it out. I won't get into the disrespect that Elise showed me today but I will say there are many ways to ruin a business one is her way the other is with forums like this one.
.So my advice to her employer is to tell her to have a nice day and show her the door....cyndy k victoria
Comment by upislandgirl on Sep 03, 2015
...SUZANNE's policy is to have their employees concentrate on the big ticket customers.
This clerk probably had to move onto another customer who wasn't shopping the sale rack

It's Suzannes policy that you should be complaining about.

This is one of the best store clerks I have shopped from, patient and understands the product and what works for my body type.

Shame on you for naming this person in your post and putting in such rude comments about a very good clerk.


By Bistre Rat on Nov 05, 2014
Guest Review
I was most distressed today to learn that Suzanne's sales are available only to those on the "phone list", who have spent a large amount of money at that store in the past year. I am a pensioner and cannot afford to buy new clothes every year, however, I do purchase many from the captioned store.

I am incensed that only the wealthy may participate in Suzanne's sales and as of this day, they have very definitely lost a customer. May I mention that the fastest way to spread news, whether good or bad, is by word of mouth. This one I will not forget.
By Coral Giant-Panda on Jan 07, 2014
Guest Review
Before Christmas I purchased a number of items, one of which was a necklace. Unfortunately I didn't notice that it had a bunch of skulls in it. I went into the store at Hillside between Christmas and New Years. There were 2 sales clerk, one of which was the Manager and only 1 customer looking around. The Manger said it was the policy of the store not to return any items until after December 31. I returned and complained about the inflexibility of the Manager and said I would not shop there anymore. I think common sense must prevail in such circumstances. If I knew the address of the Head Office, I would write to them. I understand a big store like Costco's not wanting to make returns during Christmas week but not a small store like Suzannes. Incidentaly, Costco was making returns. Go figure.
By mindy1 on Aug 08, 2013
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Thank you for your emails advising me of your promos.

I have noticed in the last while they you are very short staffed and it is showing in your customer service. I am a long standing customer since the only store in the Okanagan was in Penticton and would drive from Kelowna to that store. Yesterday I was in the West Kelowna store and basically was ignored as I had a question on a purchase I had made 2 days before the sale started. One of the ladies working spent her time on a phone call in the middle of the store (which sounded like a problem) and even though went into the back I could still hear her talking, it was very disturbing. I then went to the Kelowna store where again there was a staff problem and the Manager proceeded to talk about it in the middle of the store, talk about unprofessional.

I would like to say that Wendy (in the Kelowna store) who waited on me was very pleasant and very helpful and if it weren't for her I would have left.

Again, this morning I phoned the Vernon store to inquire about a product and was told at 9:30 that she was still counting her cash and her first priority was to wait on her customer. Excuse me but am I not a customer also. I was willing to drive to Vernon from Kelowna if she had the item I was looking for. It is now 10:30 and I have not heard back from her.

I am very disappointed in your customer service. I have shopped in Calgary, Parksville, West Kelowna, Penticton, Kelowna and Vernon and definitely your customer service has gone "downhill" recently.
By Pink Woodpecker on Aug 10, 2012
Guest Review
This store is always a pleasure to shop at. I love the manager and her upbeat but never overwhelming enthusiasm for fashion.. Really makes each customer feel like they are the only one in the store. Fun experience and great clothing!
By Chestnut Labrador-Retriever on Dec 15, 2010
Guest Review
This is my favorite store. I cannot walk through the mall without stopping. The staff are just about the friendliest I have ever had contact with. They are not pushy and leave you to your browsing. I usually always walk out with something, and always walk out feeling good about the shopping experience.
By jmc9607 on Sep 30, 2010
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I want to pass along my well wishes to the new manager at Hillside's Suzanne's - I was there on Tuesday and had a very positive shopping experience. The manager was there and helpful but did not interfere with my need to browse and choose items that I liked. When I did need advice on sizes, etc. she was very helpful and knowledgeable. I came home with 3 tops and a beautiful scarf - their scarves are unique and sensational!! Overall A+ - highly recommend shopping at Suzanne's- espcially for the over 40 crowd!!

By Cerulean Orca on Aug 01, 2010
Guest Review
I don't go into Suzanne's very often, but I did today to do some browsing. I noticed great items on sale, and the Sales lady was very helpful, not all over me, but she let me do my own thing, and was there in case she was needed. It's not just the nice items I came home with, but I will go back again because I was well- treated.
By Charcoal Puma on Mar 11, 2010
Guest Review
I love Suzanne's. It's one of the few stores in Victoria that I can find age appropriate clothing (I'm 62, but like to be current and modern without trying to look too young!)
I have shopped there for years and actually seek Suzanne's stores when I travel as there is lots of variety in different areas. Although the staff changes a lot, I have always experienced courtesy and kindness every time.
By zenoggenisis on Dec 10, 2009
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I was so impressed while shopping at this Suzannes, delightful staff and quite the fashion experts, the woman helping me knew just what styles my body needed
I left there feeling fabulous and spent way more then I had planned on. Very nice clothes lots of choices, can't wait to show off my new outfits, Thank you Suzannes
By Cordovan Tiger-shark on Apr 04, 2009
Guest Review
I was in this store yesterday, Friday, April 3 and there were 3 or 4 ladies browsing among the racks, as well aas myself. There were two clerks in the store, talking together, quite loudly, about personal matters. these two clerks did not even acknowledge that there were customers in the store, much less ask if they could be any help. I looked at a display of tops high up on the wall and thought I would like to see the item closer, perhaps even try it on, if my size was available. Neither clerk stopped talking to the other, looked around, or even seemed to want to be bothered by an inconvenience such as a customer. I decided, to heck with it, and left the store. Needless to say, that store has not won my business, ever.

Liz W. Victoria, B.C.
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Additional business details

Suzanne's is Western Canada's fastest growing Ladies Wear chain, with 50 stores throughout British Columbia, Alberta and Saskatchewan. We are your one-stop shopping for famous maker brands such as Ezze Wear, French Dressing Jeanswear, Tribal and so much more.
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