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Last updated: Over a year ago
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Flooring
About Wood Floors & Stairs Direct
The source in Ontario and Canada for the highest quality hardwood floors and stairs at the best prices. We stock oak, maple, walnut and exotic species as well like tigerwood, bambo and brazilian cherry. Shop our online and save! Go to full description...
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Wood Floors & Stairs Direct, Dundas Reviews (8)
The flooring provided was adequate as it was selected by me. I only needed a supplier who could supply the wood in a professional and courteous manner. Tom is rude and very unprofessional in his demeanour. His pricing is not competitive as he claims it to be. He frowns at people who challenge his statement. He is unable to deliver the product in the promised time span and will blame the customer for being too demanding.
We apologize for any problems that you may have had. We strive to always give our customers the best information and service that we can. If you provide us with contact information we will certainly endevour to make this right
WFSD
Hardwood Floors
WFSD
Hardwood Floors
We found Wood Floors & Stairs Direct on the web & were surprised and happy we did. It was close to home. Tom was very helpful in helping us choose the Wickham red oak C+ natural SG from a multitude of various products. We took many samples home until we were fully satisfied. Our installer loved the quality of the product & the length of the boards. A great place to shop!
I bought flooring from this place back in 2015. The flooring looks great, but as another poster has mentioned, make sure you receive all your wood at once and that you have enough. I made the mistake and did not estimate enough wood and needed more for one section. I was told when I bought there was lots available. Once I called back to explain my issue the owner told me no problem. Then he calls me back and says a man "just walked in" and bought the entire inventory that was remaining. He screwed around with us for a good week telling us "we should have bought more on our initial purchase". We aren't experts, and we made a small error. We only needed 10 sf or space to finish it, but somehow magically all of the inventory was bought once I called back asking for more. It wasn't until I went to another store and found a similar wood product that was 98% close, that he called us back and said "Oh we do have some left if you would like to buy a few boxes." Everything just sounded too sketchy, and I am almost certain he was just messing around with us for his own pleasure. He knew he had us in his control until we reversed it. Would I go back? Hell no. Is the product good? Yes. As I said, just make sure you buy enough product if you deal with this company.
It was explained to Justin when he purchased the product that this product had been discontinued and that no more would be available. We tried for a week to find enough to finish his job and where unable to. We are happy that he was able to find a close match.
Trying for over a year to match existing flooring.
Found WFSD online. Went to Dundas and in 1 minute Tom found the match.
Just finished installing new floors in three bedrooms and repairing holes left by our hot water registers removed from other rooms. Flooring looks great and cannot tell where repairs were made or floors joined! Installers were impressed with quality! Thanks Tom!
Bill and Jean
Found WFSD online. Went to Dundas and in 1 minute Tom found the match.
Just finished installing new floors in three bedrooms and repairing holes left by our hot water registers removed from other rooms. Flooring looks great and cannot tell where repairs were made or floors joined! Installers were impressed with quality! Thanks Tom!
Bill and Jean
Definitely a place to start your search for wood flooring. Tons of choices and the staff (Tom) is passionate about pros and cons in selecting flooring to meet your specific needs. I’ve been there several times after extensive searches and each time I wish I had started there. Give this place a go and you will not be disappointed in selection, price and product knowledge.
Best quality and price we could find anywhere have recommended them to two of our friends same result. Owner new his products. Will keep referring family and friends.
A great product is sold, unfortunately service is filled with promises that are never kept. Make sure you get all your product before remitting full payment as the owner will not follow through on any of his promises. Installer and owner will blame each other for lack of services and products.
Of course there is no way for us to tell who may have written this review. I pride myself on my level of service. I am happy that this customer liked the product that they received and i am sure that if they contact me any other problems that we may have had can be worked out in a satisfactory manner. I will post updates on this as they happen.
Turns out that this customer did receive her order in full. There was a stair nose that was cut improperly by the installer that needed to be replaced. It is here and has been here for months if she wishes to come get it. As always there are two sides to every story. As before we are pleased that she like the quality of the product and the price she paid. We pride ourselves on the best quality and prices in southern ontario.
good selection great prices top quality best installation need i say more.
Additional business details
Email address:
sales@woodfloorsandstairsdirect.com
Payment methods accepted:
cash, visa, mastercard
The source in Ontario and Canada for the highest quality hardwood floors and stairs at the best prices. We stock oak, maple, walnut and exotic species as well like tigerwood, bambo and brazilian cherry. Shop our online and save!