Trillium Moving & Storage Services

I had an awful experience with this company. A quick search will reveal google reviews with complaints such as damaged furniture, no communication, late pick up times, zero compensation, and quotes that doubled before dropping off the furniture. Unfortunately, I did not look up these reviews before I committed to using Trillium movers for the move of my two bedroom apartment. I was quoted between 350-400$ total for moving my two bedroom apartment in Mississauga into two separate locations: a home in Brampton and a home in Ajax. I was told by staff at Trillium movers that there would a scaling fee of about 26 cents per item if we required over night storage and next day delivery. We did not require this additional service and had the delivery done same day for both locations. Upon arrival at our first drop off location in Brampton, I was told that before I can make a payment I would need to call their head office and get my quote over the phone. I called and was then quoted about 1300$ for my move. I asked to speak to a manager and we were passed around to different staff members who told us if we did not pay the total in full, that they would place our belongings into a storage facility located in Scarborough and would have to pay even more fees!! We decided to call them back and ask for a quote for the exact same move. A girl on the phone quoted about 450$ and said that is the final price. She mentioned the 26 cent scaling fee is for over night storage only. We called back again and brought this to their attention. We had received the same quote and we were obviously being taken advantage of! They refused to release any of our belongings to us until payment was made. The manager was cold and condescending, unprofessional, and rude. It was outrageous and I was of course devastated. I am a single mother of a 7 year old and the whole reason I was moving was to live with family because I could no longer afford to pay rent. To top it off my daughter's dresser was broken and there was substantial damage to other items during that move. We paid them the 1300$ and then they charged an additional 3% of the total because I used my credit card, totaling about 1413$. We are so disappointed that this company has been getting away with misleading their customers this way. They offered zero apology, remorse, compassion, or compromise in my situation.

https://trustedpros.ca/company/trillium-moving-and-storage-services

I give one star because most of my stuff made the trip from Winnipeg to Ottawa. Unfortunately I wanted, and had expected, all of my stuff to make.

Dealing with this company was a hassle from the second they got my things loaded into their truck.

The final price was double what they quoted for a one bedroom apartment.

On top of that there were at least two unaccounted for boxes (actually one box and a bag) and my vacuum. When they came to drop off the items they unloaded a chair that wasn't mine, which I quickly pointed out to them.

I called them immediately when I noticed items were missing (the bag and vacuum were to easy to spot) and they sent me the paperwork to file a claim. I told them that I wanted the items and asked them to contact the truck and they told me that they could check their warehouse but that the truck had already left to the next location.

I followed up by email no less than three times after asking if there was any luck locating my items. They would apologize, tell me they would contact the warehouse and message me when they had a reply and I never heard from them again.

I do not recommend.

The move started off fairly well. The movers were very late to pick up my stuff; however, my son said they appeared to be careful with the packing. That being said they charged for saran wrap on my furniture which consisted of a bedframe and a dresser. They never wrapped the bedframe pieces, and instead lost cams and screws and somehow managed to get greasy hand prints on every piece. The movers said oh it is just screws you can get more. Then they never delivered the soft top for my jeep. I was quite suspicious of the weight but as everyone else said they make you pay before they will unload the truck. I did weigh all of my stuff and was indeed charged for 1000 pounds more than I actually had. The movers were supposed to give me back $30 for the wardrobe boxes and I literally had to chase them down the street to get the money and the paid invoice.

They also left a box belonging to someone else here and will not respond when I ask if I can help to locate the owner.

The transport planner was very rude on the phone and offered me a $50.00 credit for the inconvenience of not calling me when my stuff arrived in Toronto, and claimed that they were in the 12 to 18 day window I was quoted even though it was now 35 days.

I am sorry I never checked them out better before committing to having them move me. I was sold on the family business.

I would not recommend these people to my worst enemy.

I wish I had read these reviews before shipping with Trillium.

I shipped from BC to NS and throughout the process the company has been vague about when I might expect the goods to arrive. First I was told 10 days, and then 14 + days, and now it has been nearly a month and I am still waiting for my things. When I called the company to address this, the relocation planner was passive aggressive and did not respond to my concerns. I don't think that it is unreasonable to expect a company to be able to tell it's customers up front what to expect when using their services....

Don't ship with Trillium.

I was going to use this company but after reading their reviews I changed my mind.

Please avoid this company at all costs!!!! They will bring nothing but hardship to your life.

Issues include but are not limited to:

- Rescheduling the delivery at the very end of the business day right before the delivery was scheduled the next morning.

- Being insulted and called a liar by dispatchers for telling them that they had indeed given me a window of time for the delivery.

- Provided a price at that time that was greatly more then had been quoted.

- Threatened to withhold my goods and insinuated that damage would be done if they had to hold onto it any longer then the planned delivery time.

- Delivered the goods late even after changing the delivery time.

- Broke several items and tried to hide them upon delivery to go along with there being missing items.

- Did not provide any paperwork whatsoever upon delivery.

- When receipts were finally provided more then a week later they showed charges for storage even though the shipment was never stored and free storage was promised.

- When I weighed my goods at home I found there to be a weight discrepancy of 1000 lbs from the phony scale ticket that was provided.

- Informed me that they could do nothing because if I wanted I could have gotten a rescale even though I found out the weight the day before delivery. Then was told that the shipment had already left, there was no way to get it back to the dispatching place, and no way to change the delivery without charging me more. How then was I going to get a rescale?

- Gave limited recourse for all issues and were unwilling to be reasonable in making amends for there actions during the move.

- Provided minimal to no reimbursement for all of the damaged goods simply saying that I was getting out ahead by not having to pay the deductible.

Truly a horrible experience in which I was scammed for more then $500.00 in faulty scale weights. Much damage to goods. Frank disregard for clients even though they are a so called "family company".

Do not use this company. Do not hire them even if they seem good to start. This is a ploy and as soon as the goods are picked up the good service ends because they know they can hold your goods for ransom.

PLEASE AVOID AT ALL COSTS

PLEASE READ - If you are looking for a moving company absolutely DO NOT use Trillium moving and storage. Besides being 7.5 hours late on move day which created a whole slew of problems, they gave me an email quote of $2,300 and upon arrival in NS charged me over double the quote price. They require a certified cheque before releasing my belongings, so your out of luck if they have not done the job you paid for. It took 6 weeks and 1 day for my belongings to arrive. They broke my king size bed frame and T.V, lost $150 worth of my belongings and damaged every single piece of my furniture in big ways. ( broken parts, gouged and dented) Their employees led me to believe the company would take care of damages done through an insurance claim which took approximately 9 weeks to process. I had to document with pictures all my claims of damage. The claim was over $5000 in damages and they are offering me $75. They told me I needed to have added additional insurance coverage to have had better coverage. That they are sorry for the damages done, but basically too bad.
They said that the money I saved by not getting additional insurance could be used now to replace the things they lost, destroyed and damaged. I paid this company approximately $5000 to lose, destroy and damage my belongings. Their lack of action is unethical and immoral. Please do not make the same mistake as me.

I am a truck driver that did move furniture when I was younger . My experience was bad in my opinion they are not movers but 5 years girls that can not do a man job. My driver try to find any excuses not to do anything I know I was the mover and was helping on many moves with different company's and this is the worst one. the packing is not good try too fill boxes to full and to heavy. They did not wrap items individually with paper inside the boxes that will cause damage and breakage insides the boxes. They are not professional movers when they unladed they did care where they put stuff just wanted to get the truck empty and leave. They left me with a big mess that toke me many hours strait out. I call the head office but no help to get the driver to help me get things clean up. Trillium just want your money and do the bear minimum for it

I hired Trillium for a move from Ontario to BC. They lost a 4 foot cushion for leather sectional sofa worth almost $5000 dollars. I put in a claim which took over 2 months to complete. The final decision was they would give me 6 dollars for the cushion and after I paid them the deductible I'd owe them $369. OWE them, can you believe this. Then they think they'll sweeten it by offering me 35 bucks lol this is Italian butter soft leather. This is totally my fault. If you use Trillium for your move your as dumb as me and boy am I dumb. They are scam artists. Watch out for them. My $5000 couch is now useless. Thanks Trillium I'll see you in small claims. I posted a picture of their offer.

We hade a cross country move and had this company move furniture. We got estimates from 2000-3000 pounds. Now that we are about to get our furniture they are saying is double the weight. We know it might have be more or less then the estimate but how can a load only half a 27 foot truck amount to over 6000pounds?

The movers were so friendly and nice.
Management is fabulous as well.
They are quick to respond to all e-mails or inquiries about their moving company.
Just all around a great experience!
They are always in the time frame and get our moves done quick and safe
. If you are looking for a good company trust me when I say they have never let us down

They helped us move all our fragile staff fast and easy.
They did exactly what was agreed on and more.
The crew manager was very friendly and helpful.
Overall they were great and
Were extremely careful yet they worked quickly.
I will always recommend them.

I couldn't have been happier with the way everything turned out.
with great efficiency, displayed their professionalism,
kept the things nice and easy,
completed the task before the deadline and made sure a safe and error free transition
.

They work really efficiently and easy and I am beyond satisfied with their services.
I have recommended them to my cousins who are moving from CA to NYC,
just like I did. Amazing organization and even better low prices.
I'm very happy I got a the moving part of relocating out of the way and with such a group of professionals.
Thank you guys for making this simple and easy.

They were was great; Great care moving my furniture; crew had a great attitude
they arrived on time, worked hard the whole time and were very gentle with all my items and very professional. They came in faster and cheaper than their maximum quote.
I would recommend them to anyone.

Their rep was very quick to setup an appointment and offered me the best package that suited my requirements.
He was very responsive and attentive and al very informative.
He clearly explained what should I expect and how far they can go.
They padded all my furniture nicely, took great care of the valuables and breakables and completed the loading without a hitch.
Delivery was made within the allotted time nothing was damaged or broken, not even a glass!!
And I paid less than the estimated amount which was great. In the end, I got a very good service within my budget and allotted time.
They paid total attention to what they were doing, making sure not to damage my stuff, the walls of the apartment I was moving out of, and the property that I was moving into.
Their rates are very competitive, Thank you so much God Bless!

The moving company was wonderful and the movers were professional and considerate.
Highly recommended.
They were timely, fast and well priced. You can't ask for more!
These guys were massive, on time and made a potentially awful day go quickly and easy.

They were on time, polite, fast, and made moving actually pretty fun. Very professional and I moved from a 5th floor to a 3th floor, they never complained or stopped working!!
Would definitely recommend and call again!!!

I just moved from Ontario to Saskatchewan and unfortunately used Trillium Moving and Storage. They picked up 4 days late, delivered 9 days after the schedule "try best date", and then charged me another $240 to carry stuff from the truck to my apartment. they told me on my terms that they would store my belonging for up to 5 weeks free, then the day before they picked up my belongings sent me an email stating that if I was not available to receive my things, that I would be required to pay extra storage and delivery charges. I would never recommend this company to do anything for me again.

Movers showed up on time at both ends and all possessions made it to NY unscathed.
They made a pick up and I was able to utilize their storage.
I really appreciate their personalized customer service.
Thank you all very much for delivering our goods.

They arrived on time and the movers were more than polite as well as quick.
very good, A bit more pricey then the others but worth every penny. no headaches at all or damages.
I could not be happier and I tell all my friends that are moving about this company.

They arrived on time and the movers were more than polite as well as quick. very good. A bit more pricey then the others but worth every penny. no headaches at all or damages.
I could not be happier and I tell all my friends that are moving about this company.

The guys showed up and wasted no time impressing me with amazing service and professionalism,
The movers were extremely prompt, polite, efficient, hard-working, careful moving your belongings

friendly employees making an experience like moving a little less overwhelming to the customer.
they are fantastic movers too! I HIGHLY recommend this moving company for moving services!

Just want to take two minutes to thank you for the awesome job they did with my move their professional and very detail oriented work.
Excellent moving services, I can not say enough about this one.
They did everything for us, called us when they were coming, c
were always available to talk to, did wonderful work thank you for making this so easy,
I would highly recommend this company to anyone who is moving
Job well done God Bless you!

Thank you we are very happy, from the first call to the last box. movers and office personal were supper efficient and friendly.will be sure to recommended your services, thank yo.