Club16 Trevor Linden Fitness

I've never belonged to a gym before. I went into Club 16 wanting info, prices etc., in order to make an informed choice for my first gym membership. My rating comes from leaving with zero information.
Before they would talk to me, I was asked to fill out an online form, providing my contact and personal information. Another requirement is to agree to their privacy policy. I know no one reads privacy policies; but if they did , perhaps more people would feel like I do.
Their policy causes you to waive all of your privacy rights, in such a way that you can never get rid of them. You allow them to use your personal information however they want. (and I haven't even decided to join yet)!!
I have since visited 3 other gyms, who happily told me everything I wanted to know with only my first name for info. I will be joining one of the other 3.

I have been going to this gym since it opened and enjoy the classes alot but they need to fix the tempurture in the gym. Need fans urgently been asking for along time and was told they would be getting but nothing has come yet. Please get good fans by the circut areas please

So I'm looking into gyms and pricing etc. And I go to club 16 website. And there's a 3 day trial to go in there and check it out, fine... then one of the staff members call you can arrange a time for you to go. So the day came "yesterday" and the staff member "Male was supposed to meet me at the front for 5pm and go over the gym with me and classes, in fact I was going to try out a class called Synrgy 360. So I'm there a few mins to 5pm and told the girl upfront who I was meeting and she paged him. I'm waiting and waiting for 20mins later and he's still not there, like wtf! Now I'm pissed and annoyed. So I ask the girl again is he coming saying his name, and she's like oh... Ya he's right in there. Mean while the God damn guy that was supposed to meet me was wondering around the whole time ugh. Like hello I don't know who you are and what u look like etc. And I look like a asshole sitting there waiting and he didn't even say are you so'n so that's here to go over classes etc. Omg... anyway the member apologized, at this point I kinda laid into him a bit and expressed my frustrations. So now that it's 5:20 he has no time to show me around etc, cause class starts at 5:30.. great. He the member said he was going to be instructing the class that night but as I found out he says " I guess I got the dates wrong" anyway.. So here I'm thinking it's in its own studio room to be more private, but it's not it's kinda tucked in the corner so everyone can stand there and watch you so to speak. So for me that's a turn off! Ok so I do the class and the instructor is not trained properly or professional at all its was a joke. He kinda new what he was doing, but anyone could train a Class like he did. Not even knowing the proper names for moves etc. Wow.

Now that I'm done the ding dong that met me at the beginning was waiting there to talk further. I said I want to check out the woman's side and he said he can't go in there.. ok. So I'm thinking he would grab the girl upfront to show me around, no! He just said go in and look around. Ahh ok. So I do and not want to look weird and just look around while ppl are working out I was in there for all of a min and a half maybe. Waste of time.. anyway we sat down in the office room and talked about cost etc. I wasn't too impressed. There's a 59 dollar registration fee, ok fine I can handle that. But then there's a 29 dollar fee that you have to pay 2 weeks later for a body fat mass measurement, and nutrition thing. If you take it or not you still pay!? I'm a lean woman that has some goals, not to lose weight but gain muscle. Then every year there's a fee that's 29 dollars also in May. Not terrible but a piss off cause now it's adding up. And your bi-weekly payment of 8 dollars, so 16 a month. Long story somewhat sort. Really crappy customer service and shitty information about joining. I have made up my mind that I will not taking my business there. Unless they actually get staff that know what there doing and get away from these kids working there. Not very happy. It's a shame. On a side note it's a very nice gym and clean.

I have been going to club 16 maple ridge since its opening and I have found a lot of pros and cons to the place so I thought I would share

Pros- new equipment, large gym, always clean, plentiful cardio machines, nice change rooms and lockers, cheap price, relatively cool at all times of the year, open early

Cons- poorly trained staff only about 3 staff really know the answers to your questions, poor customer service, usually very very busy, cliques amongst members, a lot of meat heads, line ups for certain equipment particularly the squat rack, closes at 5pm on weekends

PROS:
- The gym is big you never wait for equipment and can stay on as long as you like without having to sign up for a machine.
- Monthly price once you pay for the initial one time $100+ sign up fee
- Large & plentiful lockers
-Tanning Beds
- Nice womens only gym.

CONS:
- Lack of air conditioning. Deathly hot in the summer.

- FILTHY showers. I don't care how much employees tell you they are washed. They are definitely not cleaned regularly. I know an employee at the gym who has admitted no employee wants to clean up all the dirt and grime that clogs the drain holes. I am not a princess and can rough it, but even I have standards. I use the handicap shower with a long adjustable shower head so I can spray the inside down before I use it. Health inspectors should look into this.

- Music is often super loud and you can barely hear your own ipod turned on the highest volume. My friend and I have both asked several employees on multiple occasions and generally get a snarky attitude, a dirty look or a story they can't adjust the volume (Their stereo is in the back room). Sometimes they have been nice and have turned it down as their stereo is in the back room. Once they even gave me look and turned up the music. I don't appreciate being lied to after being a respectful loyal paying customer since the gym opened almost a year ago.

- Employees who teach the classes are not trained professionals.

The only reason I will continue going for now is the price, amount of equipment and convenient location.

After many years at the nearby municipal leisure centre, I joined Club 16 and, since opening day on Jan. 16, I have lost 40 pounds and thoroughly enjoy going to the club. The staff are friendly, knowledgeable and helpful.

So of course they advertise at $16.95 and then you are told that there will be a $99.00 sign up fee, another $29.00 fee every year for club enhancement... I asked about Group Exercise classes and was told they had them only to realise it was just a bunch of circuit classes manned by their front desk or floor staff and nobody that is certified for injuries or offerring options..... I found it very impersonal in comparison to my old gym and I will be cancelling and going back to my favourite ladies only gym in Pitt Meadows where the staff know my name, I have a huge choice of classes and everybody that works there is under Group Exercise or Personal Training is certified ..... Seriously ....If you just want something cheap well then this is for you...If you want MORE than a gym then go somewhere else and compare..... I was MUCH happier at my old gym....ohh did I mention there was pubic hair in the showers and not just one stall.... They have only been open for a week....yikessss......