Add a review
Get Listed
Sign in / Sign up
Add a businesses My Businesses My Reviews My Favourites Search Paying Only Latest activity Log out
Add a Business Sign in / Sign Up Add a review

Smart Movers / Totten's Moving


8 reviews
Business claimed Last updated: Over a year ago
Listed in: Movers
About Smart Movers / Totten's Moving

Smart Movers / Totten's Moving is a full-service moving company. We have convenient locations in Fredericton, Moncton, and Saint John with service to these cities and the surrounding communities. Smart Movers / Totten's Moving specializes in movers, moving supplies, piano moving, and storage. For pr Go to full description...

Contact information

Phone numbers
Business website
Powered By

Smart Movers / Totten's Moving Reviews (8)

3.5
8 reviews
5 Star
5
4 Star
0
3 Star
0
2 Star
0
1 Star
3
By Steven Trites on Feb 21, 2023
Verified by Email
I had another company no show on me and I called smart movers Fredericton and they were able to be at my place within an hour and had amazing service and were very quick with their work! Over all amazing experience and very professional.
By Doug Wilkie on Mar 16, 2021
Verified by Google
They were late, not prepared. Delivered very late and wouldn't deliver unless move was paid for before delivering. Still despise ever having used this bunch.
By gloriastevenjohnson on May 17, 2017
Verified by Email
I was asked by the owner to make a recommendation , of which I am happy to oblige . First , I'd like to thank jeff and all his staff for making my moving experience a very smooth one . The movers are very friendly and polite and also very professional . I was more than impressed how all my furniture was handle with care . Thank you Totten's
By stewey1028 on May 17, 2017
Verified by Email
Thank you smart movers for making my moving experience a very pleasant one . After many years of moving with big national moving companies that often lacked the personal and often left a lot to desired considering the cost . I found moving with your family operated business as professional as any out their . Thank you .
By deanrobertstorey1968 on May 17, 2017
Verified by Email
|Recently moved from Halifax to Mississauga Ontario April 2017 I would recommend this company to anybody that needs a mover . I have many highly prized antiques and |I was more than happy in how well everything was wrapped and covered . The moving team was highly professional .
By Coquelicot Chipmunk on Oct 29, 2016
Guest Review
I'll give a break down of how I cam to this rating.

Let's start with 3 stars, as an average score.

-1 Star: Uncommunicative and terse emails.

-1 Star: Delivering my shipment 3 days later than the promised time frame.

-1 Star: Losing the inventory and not having proper record of which things belonged to my shipment.

-1 Star: Delivering to me an item that belonged to someone else.

-1 Star: Damaging Furniture and boxes

-1 Star Promising to repair said furniture, stretching it out for a month, and then not following through.

So that leaves them with a final score of negative 3 stars.

Here is the longer version: I hired them to for my move from Nova Scotia to Quebec. They picked my things up on time, and I did not hear from them afterwards. As the time frame for delivery approached, a week or two later, I sent them an email asking if they had an ETA, the response to which was a single line of text stating that it would not be arriving in the original time frame due to unforeseen circumstances.

When my things eventually arrived, I was given an inventory sheet by the movers which was obviously a sloppy recreation of the original – it did not have all of my items marked on it, many of them without numbers or descriptions. It even had an item on it that did not belong to me. There was damage done to a few of my items. My spinning wheel was in pieces, and the damage it received was obviously done after it had for some reason been removed from the shipping blankets that they originally put it in. A plastic Tote was broken apart in one of it's corners, and a cardboard box had a large hole in it – when I unpacked the box, I found a rock in the bottom of it (obviously the cause of the hole)

I called up the owner of the business, Jeff Smith, in regards to the damage and he could not speak to me without yelling and talking over me. He stepped away from the phone at one point to yell abusively at someone else in his office as well.

After being on the phone with him for an hour, he agreed to have my spinning wheel repaired, telling me that he could pick it up from me soon and ship it to the person that knew how to repair it. A week later, I received a message from him telling me that he would pick it up at the end of the month (2 1/2 weeks away) when the end of the month was approaching, I sent him an email asking him for an ETA and he did not respond. Three more weeks later, I get a phone call out of the blue – more than a month since I last heard from anyone at this company - at 9:00PM on a weekday, from a truck driver telling me that he'd be at y place within an hour to pick up the spinning wheel. At this point I had no trust or patience for these people left, so I told them that wasn't going to work. I sent another email to Jeff suggesting that he give me the money that he was going to pay the wood worker to repair the wheel, so that I can find someone nearby me to do the repairs, and he has not responded.
By gmail.com on Jun 20, 2015
Verified by Email
David you know that you sent much more than what was on the list . Also we offered to repair the press wood book case and have had it like new for you , but you unreasonably refused . IT was the one only item that suffered any damage ( two connecting joints snap ) and could have easily been fix . You insisted on a new one but we informed you previously that if any item is damaged during transport my companies responsibility is to repair ( if it can be ) or replace ( if it can't be ) In your case the press wood book case could have been repair ( We were going to take it to get it fixed and return it to you later ) but as i mention earlier David you refused . As you have so graciously mention in you comment , the mattress was torn on nails in the wall of your narrow staircase . When my movers informed you that it could get damaged going up the narrow staircase you out of anger push and pulled the mattress and subsequently tore your mattress . Again i know moving can be stressful and your personal circumstances of a separation made things hard for you , but to take your anger out on my company i believe is unacceptable when every effort was made to appease you . The cost was reflective of what you decided to move and many items upon pickup were not packed and ready to go . This made loading far longer than expected but being the professionals we are never complain once and took it upon ourselves to pack them for you > And as you stated in your statement , we even went as far as to dismantle sofa's to get them into your cottage ( There's not many moving companies that would take the time to dismantle a sofa ( in your case two plus other items ) that wasn't typically meant to come apart but we took our time and removed the ends and reassembled for you . We only charged you for the amount moved and the work performed . And like any company would expect to be reimbursed. As many know , you can'tgo to Canada post and expect to pay to mail one letter and then tell them that since they're going that way anyway take these extra 10 letters for free . It doesn't work that way and unless your a company that receives thousands of dollars in subsidies from the government no business can survive doing things for free. Also as you well know everything except your bookcase arrive in the exact same condition with NO damages whatsoever . We\ have been in business well over 20 years serving Maritimers, Quebecer's and Ontarian s with few complaints out of literally thousands of customers during that time and we have only improved over those years . Taking every precaution , our customers goods arrive in the same condition as when we picked them up . That is our number one priority . Also we pickup up your items in southern ( Courtice ) and delivered to Shelburn NS ( south shore ) delivery made in two days from pickup ( we had other stops and starts also ) a distance of 1206 miles . You will be hard pressed to have a company make that delivery of that size for that distance in two days ( I thought it was amazing my guys pulled that off for you ) it wasn't easy . Im sorry we were not able to please you but i believe know other moving company would have gone to the lenghts my company went trying to please you . sincerely jeff smith TOTTEN' MOVING Halifax 902-876-8364 www.smartmoversatlantic.ca
By djjames on Mar 31, 2015
Verified by Email
I contracted Totten's / Smart Movers to move my belongings from Ontario to Nova Scotia in August 2014. I sent Jeff a comprehensive list of the items to be moved, and in return received the following email: "Thank you David for the list . That makes things easier . I can guarantee you a price of $ 2350.00 based on this list , hst included . Pickup would be on the 30th in Courtice and delivery on the 2 of Sept in the Barrington area south shore NS . jeff smith SMART MOVERS / TOTTEN'S MOVERS Halifax 902-876-8364" The move on the 30th August was very late, they arrived after 7pm having collected from another house (and they were late so they said because the previous person had more goods than expected). When the driver told me this I asked him if what he was collecting from my address was more or less as expected and he said "pretty much as expected". As we had exchanged at midday the house was actually no longer mine and the new owners were around, therefore everything that was to me moved had already been carried into the garage or was in a room just off the front entrance, the movers didn't have to bring anything up or downstairs, it was all ready for them. It was after 2:30am when they were finally packed and left. They were picking up a third load in Montreal before heading back to Nova Scotia I was told. I then drove to Nova Scotia and on September 2nd after midday got a call from the truck driver saying that my goods would be arriving shortly. Not long after this I received the following text message from Jeff: "your final price David is $3965.50 plus hst for a grand total of $4559.75" Obviously I immediately called Jeff to query why my price was substantially more than his "guaranteed price" and was told that it was because my load was "over weight" and had therefore incurred more charges. Feeling somewhat forced into paying, if I didn't pay I assumed the truck would turn around, I foolishly paid by Visa. The truck arrived almost at dusk, and the unloading began. It was immediately apparent that, somewhere along the way, my goods had been rearranged and repacked, a bookcase was now right up at the top of the truck and actually hung over the legs of a desk, so that the back of the bookcase had come away and was damaged. A virtually new double mattress was also damaged, by two units that had been packed in such a way that their corners had obviously dug into the mattress with the movement of the journey and created holes in it. I took photographs of the damaged mattress and slo pointed it out to the driver, who dutifully marked it down on the delivery slip. I told them to take away the bookcase, it was badly damaged and despite calling Jeff it was obvious that, because it was pressed wood, they were going to do nothing more than offer $20 compensation which I felt was derisory. After they had left and as we started it sort out things it was evident that several other pieces of furniture were marked, not badly, but it was obvious that the movers hadn't exactly been careful. I contacted Jeff regarding the mattress that was damaged and instead of offering to replace it he arranged for a local upholsterer to come and repair it (I am still waiting). I have repeatedly asked for the weight slips and a comprehensive invoice that will justify the price increase but every request was met with silence or avoidance of the issue. When I finally sent this email: "Jeff, My patience is exhausted. I want a copy of your invoice along with a copy of the weight slip within the next week failing which I shall be handing this over to my lawyer." I received the following email from Jeff: "The fact is David you ripped the mattress not us . Both my employees witness you pulling on the mattress in order to get it up the much to small stair case with nails sticking out of the the wall and thats how it got snagged and ripped . WE dismantled sofas in order to get them through door ways and went above and beyond to satisfy you , in which we were happy to do. I apologized concerning the bookcase . It was unfortunate damage that should not have happen . I agreed to pay to have the mattress repaired as a trade off for the damaged book case that we were more than happy to repair but you requested we dispose of it , which we did. I requested your postal code from you in an email two weeks ago so i can send your modem to you . You have not provided one as of this date and i can't mail it without one . . As you are well aware you had much more volume than anticipated of which your final cost reflected . jeff TOTTEN'S MOVERS Halifax 902-876-8364 " I am currently proceeding to the small claims court. This company should be avoided at all costs.
Powered By

Additional business details

Email address: tottensmoving@gmail.com
Description: Smart Movers / Totten's Moving is a full-service moving company. We have convenient locations in Fredericton, Moncton, and Saint John with service to these cities and the surrounding communities. Smart Movers / Totten's Moving specializes in movers, moving supplies, piano moving, and storage. For professional, reliable, and affordable moving and storage, call Smart Movers / Totten's Moving. Services: Moving , Piano Moving, storage , Moving supplies Payment Types: Cash, Visa, MasterCard Business Hours: "Monday 06:00 AM - 09:00 PM Tuesday 06:00 AM - 09:00 PM Wednesday 06:00 AM - 09:00 PM Thursday 06:00 AM - 09:00 PM Friday 06:00 AM - 09:00 PM Saturday 06:00 AM - 09:00 PM Sunday Closed"
write a review
contact business
506-472-2429
Business website
Contact information
Customer reviews
Additional information