Our family hired this company. Huge regret. Very bad service. I am writing to warn others that they should be aware that this company would not follow the terms of their own contract and was late and it was not a good experience dealing with this company getting lost and the poor driving that occurred. We don't want anyone to experience the poor service we did.
We hired them, they were so unprepared. They got lost and demanded more money to continue the service that they were already hired for and paid for. They also arrived late and tried to leave early. This company is very unprofessional. They are not worth hiring as they are not worth the hassle.
We booked them for our wedding and tried to follow up after with them on all that went wrong with the day that they caused. They said they would follow up with us and did not. They do not care about customers but getting their money. First they said they would decorate the limo's in our wedding colors and did not. They came late and got lost all day. They demanded more money and ripped us off. They are horrible. Do not book them unless you want a stressful wedding day.
Horrible company!! They came late for our wedding, making us late for everything. They drove crazy, we were sliding all over the limo. They got lost and were so unprepared of the locations. They provided no customer service follow up when we called them about all the issues. They were greedy, just wanted their money and demanded more money or they were not going to drive us. Do not hire this company, they treat their customers like crap!
This company is awful!! We hired them for our wedding, big mistake!!! They are liars and have no conscience! I want to warn people so they can avoid the stress we had to deal with on our wedding day. Please be aware they will not arrive on time and make you late and put everything behind schedule. This limo company does not understand that this is bad business practice to be late and how important it is to be early on a wedding day. We learned when we called in to ask head office where the limo was. Then they lie and say they were only 5 minutes late and that one of the limo's was on time. This was not true and we have many witnesses to this that both limo's were late. Keep in mind we were told when booking the limo would be 15 min early. So they were over 35min. late. They will not know how to get anywhere and make you later. That is what happened when they finally picked us up. They lie about not being given the address of the location so they could map it out. We have email proof that they have the address. They also tried to change the time to leave eary when you have a signed contract of finish time. They basically blackmail you into giving gratituty is what happened to us or they were going to leave us stranded. The contract does not say anything about gratituy and we have a copy of it and were told it was at our discretion. Then they say its a mandatory 15% or they will not drive you. I have a signed contract and no where does it say anything about gratituty as well as on their own website. This is from their own website: . We do not impose gratuity, therefore it is not included in price however gratuity is voluntary and can be paid to your driver directly if you are satisfied with the services provided, We also asked about this when booking were told it is our decision on gratituty and what we would like to give, no amount was mandatory. So we are told when we call when they are saying they are leaving early, even though they came late. They tell us on the phone or they will leave us stranded that its in the contract and we were told that when booking that 15% more payment is mandatory, which is more lies. Also on their website it says they will make up for being late by staying later and they were refusing to do this. So basically you have no choice but to pay them when they jack up the price and change the terms of the signed contact. So do not book or you will be stuck on your wedding day with a company that is awful to deal with. To change the terms of the contract and lie and be late and change the price to a bride and groom on their wedding day is awful!
AB LIMO is a great company that offers a GREAT service. They are a very professional and reliable company that has never let me down. I have known them for many years now and have used their services numerous times and haven't had a single complain about them, they have a very friendly and professional staff and their limousines are pretty nice.. I'm a happy and satisfied customer that will continue to use their services in the future.
Great service! Been with Ab Limo for about 5 years. Their limos are in excellent condition well stocked and clean. The driver (Richard)did an excellent job! he was kind, courteous, and arrived 10 minutes ahead of time and got us to our destination with no problems. The customer service when I booked the limo were prompt to answer the phone and followed up with all of my questions within a short period of time. You won't be disappointed believe me! I have been in Australia for 2 years and you don't get that kind of service anywhere else.
I was part of wedding party and AB limousine was the transportation limo for the wedding, i was impressed with the level of service they provided to us and the limo looked and smelled GREAT!!!! I booked them this year for my wedding and tell friends and family to book with AB Limousine if in need for a Limousine service
I have been using ab limo's service for a while now and there's no one else who compares. They're service is top notch, their cars are classy and new, and the drivers have great personalities. All in all, great experience, would recommend.