I have been a customer of Always Plumbing and Heating for years now and they could easily have lowered their standard of excellence after so many years of great reviews. However, on the contrary, they are always striving to beat their previous accomplishments. Their customer service is second to none, their technicians are knowledgable and friendly and have absolutely no problem explaining what they will do in simple layman's terms.

I found a pool in my basement yesterday afternoon. I called Always and they gave me an appointment for this morning (thank you Angela!). Cameron E. stopped by and within 10 minutes he had diagnosed the problem (likely a drainage tube cracked or a coupling lose on the main pipe from the upstairs bathroom). I thought he was psychic because he cut the drywall mere inches away from where the problem was (with the settling of my old townhouse the pipe had come out of the coupling and was now too short).

Do yourself a favour. If you're looking for excellent service, quality, knowledgable staff, professionalism, and those high standards that you thought were a thing of the past, call Always Plumbing & Heating

On the coldest day of the year last January 2012, I woke up @ 4:45am(on a Tuedsay) to find that my furnace of less than a year was not working. I was frantic, my house was 50 degrees, I was on crutches & a senior, couldn't drive if I wanted too. I phoned four other placed to see if someone could come out and I was told the earliest was thursday or friday????? I called Always, and got Cindy out of bed, she called a commercial foreman who lived by me and asked him to stop on his way to work @ 6am. He didn't even have his tools, but I had most of what he needed to temporarily clean the flame sensor till one of the service men could pick up the part and come back. They couldn't find the part right away but kept coming and cleaning the part (so it would stay
on) till they found a new one, the same forman came and installed it on his way home...........Now that is above and beyond for service. I just had my furnace serviced for fall and bought a Diamond Plan, I am very happy with the service from this company and would recomend them to anyone.
Thanks
Sharon (Shari)

A huge thank you to Mike and Ron, the installers for our new furnace. It was a much larger job than had been explained to them, a 61 year old original furnace that required all new custom duct work. What was quoted as a one day job turned into a 3 day job and they didn't complain, they just went about their business of getting the job done in a polite, efficient and courteous manner so we wouldn't be without heat. Kudos to you boys....we're very happy with our new furnace and for you guys going the extra mile for us.

Ian and Sharon

Thank you Always plumbing and heating.
It started with polite courtious telephone service, all my questions were answered and the service men arrived on time,clean and respectful.
The services and prices were explained before work commenced, and were completed with professional competence. The saftey inspection was a bonus, very professional.
I am 100% sastified and highly recommend Always plumbing and heating.

Darren is really helpful and he did a good job . he went beyond my expectations. i recommend this company for all plumbing needs and the pay is worth-ed for a well job done.

Really nice to have someone come into your home whom you feel like you can trust. Job was done well and Jon was a pleasure to deal with. Definitely glad I called this company!
Brian

The service was very good and thorough and everything was well explained. The price was much higher then I had expected, but since my toilet was leaking, it had to be done.
I am a senior and on a fixed income and then these kind of expenses hurt.

But thanks for a job well done. Marion Schuster

We were really happy with the services, informations that was given.

It was easy to book an appointment, rep was very professional and courteous, advice and knowledge shared was very appreciated.

Would recommend and forward your companies info for services to others to call ANYTIME of the day for any plumbing or heating services. Straight forward up front pricing to the penny. No if, ands, or buts. Thanks again.... T.P.

Darren Kingstree was out to our home to make some plumbing repairs. It was a pleasure to have him here and his work was great. Give the man a raise!

I am so impressed with my service from Always Plumbing and Heating. The customer service us top notch. They were fast, efficent and so friendly. They did a house assessment and made suggestions that will save me money. I recommend them to all.

Darren was very helpful and very efficient at his job. I would use this business again because of his outstanding service.

Bradley

Excellent service and work. Polite, clean, and efficient work habits. Affordable rates too.

I had myself a horrble flood in my basement. I called Always plumbing had a friendly and fast response. I had Darren Kingstree work on my sump and not only did he do a great job, he was friendly and came to my house so fast. I was so impressed.

I will always tell me people to call always plumbing.

Thanks!!!!

Quick and does the job well. Was willing to tell us our options and exactly what was wrong before we made the decision to fix it.

Very professional, very expert, friendly and courteous. The technician who came to my home to fix a potentially troublesome leak in the ceiling, -Darren K is a consummate professional. I recommend him highly.

Professional and courteous.

Excellent in every aspect. I've dealt with this company for a very long time their personnel gives 210%. They each are an asset to your company. Without them shut your doors.

I(we) appreciated the yesterdays quick service from everyone. From the person that took my call at 6:15 am to the same day service to replace our hot water tank. In addition to the great service from Matt B, we liked the extra care and attention to detail that he displyed. He did the work as if he was doing it in his home so thank you for that. We have always had great service over the years from your staff. We will continue to pass on the great work of Always Plumbing. It was too bad that our builder who used you guys to istall the builders grade hot water tank used stuff a poor quality tank. Seven years is pretty short for the life of a tank. Otherwise thanks again to everyone for the speedy and great service. Rodney and Elizabeth French

Excellent Service. Matt the Service Technician did Great Job.

They called me back, came on time, were friendly, seemed knowledgeable, fixed the problem, admitted when they weren't sure what the problem was, provided environmentally friendly prevention product, did not charge an arm and a leg, and asked me 3 times for feedback on service. Another company quoted me $5000 for a "system" they could install to "fix the problem". These guys unclogged a drain and gave me product for under $300. It was a good experience!

Our hot water tank flooded part of the basement and when we phoned Always for service they responded within the hour. The two service technicians that came out were friendly, and very efficient. We were made aware of the Diamond Service program that will give us yearly inspections and lots of peace of mind. We will recommend Always Plumbing to all our friends.

Darren did a superb job.
He informed me of my options and expertly worked on the one I setlled on.
After that, he offered a free inspection of my other household pipes which revealed a potential problem in the near future and which he readily fixed.
No one likes it when plumbing goes wrong; Darren made fixing things a breeze. Thank you very much. Should the need arise, I will not hesitate calling Always Plumbing and Heating again.

We called Always Plumbing and Heating to address a few issues raised during a home inspection while selling our house. They were prompt to reply to my requests for a quote, and always friendly and helpful (both the office staff and the service technician who came to our place). The Service Tech was outstanding - he was very friendly, polite, and answered our questions in an easy to understand manner. He reviewed the items we needed repaired, and was honest enough to tell us that certain things didn't need anything done, instead of doing unnecessary work and charging us for it. I would have no hesitation about using them again, and would recommend them to our friends and family!!