I have dealt with this company for some time now there always upfront and honest with me about what needs to be looked at now and what can wait... also how long. Ive been very impressed with the service that they give me anytime that I go in and now that I am going to be buying a new used car first thing I am doing is taking it to them to have a look at before final sale.
When I was new in town in 2004, I was referred to Apex Auto repair by people at work. I have found them to be honest and reliable. As a result I feel good taking my vehicles to them and recommending them to others.
I've dealt with Apex for 5 years, always great customer service even in the Parts Dept., they will even refer you to another service centre. I had an exhaust pipe leak at the manifold and they felt that they might run into a problem with the rusty manifold bolts and might have to remove the drive shaft to access the bolts with a drill. They stated that it might take an extra two hours labor if this occurs. So they advised me to go to a special exhaust shop who deal with this type of situation. They refered me to a local honest exhaust shop. I felt that Apex was very honest and instead of ripping me off once my vehicle was on the hoist.
I've also bought parts from Apex and they have always steered me in the right direction. I will never buy parts from The Parts Man on Park Rd., very rude staff and not helpful.
I recently ordered a pair of tires for my car. I was told they would be in in 2 days. I called 3 days later was told they were in so they set an appointment up for the end of the week to install . Once I arrived for my appointment they informed me they could not get those tires from the manufacturer . So I was stuck WHICH IS WHAT THEY WANT so they could sell me a more expensive set of tires since they had stock of these. These people do`t care about wasting your time!!