dropped truck off,was told 3hrs got call at 4pm telling me that the had cut the remote cable and couldn,t splice it but if i hurried down they had called the remote shop and they would get me in right away. said no thanks you drive it to repair shop. picked up truck next a.m. remote box hanging by wire asked for some glue,tech.came out and used 2 sided tape to glue it on an angle low enough to be in field of vision.had to go,drove away and noticed wind noise.new yrs eve so had to wait till jan.2 called to explain that the molding was sticking out on passenger side and i was getting a lot of wind noise also my remote wasn,t working. owner did not seem concerned she offered to reglue the remote sensor.not much else.would never go there again,will alert others, wish i had been warned.

dropped my truck off around noon and was told maybe 3hrs. got a call around 4 p.m. to tell me that the remote start cable couldn,t be spliced, but if i hurried down and picked up my truck they had made arrangements for the shop to work on my truck immediately.once i started breathing again i explained that i was going to leave the truck overnight and THEY could drive it to the remote repair shop. picked up truck next day had to get tech. to glue remote back onto windshield(it was hanging by wire) glued it on too low and crooked, so it is now in my field of vision. driving home could hear wind noise but had to get home. next day tried it out and definitely had wind noise and whistle. remote door locks also not operational. called shop owner jan.2-09 and expressed my concerns she was willing to reglue the remote windshield unit but not much else. obviously does not care about any repeat business. found thr attitude very unproffesional and disrespectful. will endeavor to spread the word about apple auto glass.i believe consumers should be warned, wish i would have been.

Made an appointment early in the week as I'm over 400kms from Edmonton and was only going to be in for the weekend. It was for Sat at 10:00h.

I described the car a 2008 Subaru Outback L.L. Bean. They said they could get the windshield.

I take the car in at 10:00h, actually a little before.

Shortly after I get a call. Windshield not a direct replacement but similar, just lacks a tint strip across the top. I have to be back home by Monday so the choice is, accept different window or drive another 900km's when they or someone else gets the proper one. I OK the window.

They close at 2 and said to comeback then. I come back a little earlier and they are busy. It appears my car had been pulled into the shop early in the day as there were vehicles behind it. My car was not ready.

By 2pm I was the last customer to get their keys. First in Last out. I have to go so I leave. I drop car off at a friends place, a few blocks away, to let it cure. It appeared they had not begun work on the car until I arrived to pick it up and I didn’t want to drive it until it had cured which is at least 1hr (with airbags).

Monday is my first chance to really look at the window and it is clear they were rushed, unprofessional, lacked training, organization and basic respect for another persons property, particularly a still new car!

Biggest problem is the trim/seal at the top of the car. Large gap on one side allowing water to pour directly down the windshield/seal area. The seal on the outside is meant to reduce the water pouring in like that and to make it look better. It now fails on both accounts.

Other problems include:

Windshield wipers not properly installed. They now hit each other and when lifted one of them makes contact with the hood.

Inside pillers on both sides of the windshield are dirty with black streaks and marks.

Door sills also dirty, not that they were perfectly clean but now they have black and a rusty looking mark on both sides. Looks like crap from the shop floor. It looks like some paper cover was used but not effectively.

So they were clearly rushed and did a poor job. Because I was from out of town I was not able to take the car back and have them correct the mistakes.

I called and pointed out all the issues. They were very pleasent to deal with and accepted my recommended solution which was to refund the cost of labour.

As a result I have given them an acceptable rating. Screwing up happens, it shouldn't but it does. The real measure is how a company responds. The response was professional and this suggests they should be considered for future work.