I'm on my 4th vehicle from Blue Star. Rob only sells the cleanest cars around and treats everyone great. Every time I pop in, he always let's me loom around and look at anything, and offers me a beverage.
I can guarantee I will be purchasing more vehicles from Blue Star in the future!
I would like to thank Blue Star Motors and the staff for the non-pressurized professional sales approach they gave me while making my decision about purchasing the vehicle. Rob, thank you to you and the staff for the excellent service.
Blue Star has a young man working there who greeted me the first time I came down town to view the vehicle, Rob and I agreed we would meet at 1:15pm, I arrived early and this young man made me feel very welcome and offered me a coffee, which I accepted ......... a very nice one I might add. He gave me the freedom to look at the vehicle at my leisure. When Rob arrived (just before our agreed time) he made me feel very welcome and exerted no pressure on me at all. I left the showroom feeling like a customer should!!
I came back a week or so later to test-drive the vehicle, when I arrived with my wife, again we were made to feel very welcome. Rob offered us coffee and this time he added some extra calories with wonderful Italian cannoli - these little things when I have freedom of choice are very important to me. I tend always to purchase product from boutiques, I like to stay away from the so called bulk stores, Blue Star does add a little touch of specialty - I again appreciate everything you and your staff have done.
I look forward to a long friendship with Blue Star Motors and the staff!
I purchased a car last year from them. When I test drove the car I noticed the brakes needed to be done and asked about the timing belt etc, knowing it would need to be done. They said oh its not a big deal blah blah 200-400 bucks, so I got the car.
My first 3 weeks with the car it was at the mechanics, in the first 6 months I spent 1200 on the car, in the next 3 months I paid 800. Overall 2000K in 9 months.. thanks for the lemon!
Went in there and right from the start the owner (who was the only one there at the time) immediately gave us attitude as if he thought we were not serious buyers. Didn't even say hi or shake hands or anything. He looked bothered. Went in there to look at a specific car. We asked but he refused to even give us the keys to make sure all accessories worked. We asked to see the roof closed (convertible) and he snapped back saying "IT WORKS" and then just stood there! I responded with "i'm sure it does, i just want to see it". He then started telling us that he owns two blocks of land and has all these awards and certificates so we should trust him. He said that he carefully and thoroughly inspects each car before buying them so I should believe him. I asked him that since he is so careful and thorough when buying cars, why are we not allowed to be the same? He responded with..."because i own 2 blocks of land and have all these awards...etc etc." Yes, he said that again. He actually told us at least 5 times that he had two blocks of land and all these awards so we should simply trust him.
At this point we were obviously sceptical so we asked him if we could see the windows go up and down (common problem with this car is PW issues) and he rolled his eyes HARD, gave me a dirty look, and didn't even answer! Then he snapped at us accusing US of giving HIM attitude for asking!!! Replied with "i own 2 blocks of land and have all these awards, I wouldn't sell a car unless it was 100%...etc etc"...yes, again. Every time i asked him anything about the car (since we were not given the keys to see ourselves) he would simply reply with this answer and give more attitude each time. Kept trying to get us away from the car to look at the paperwork included (which he was willing to share), but in the end we never really got to look at the car. I didn't even get to sit in it. At the end everybody was mad at everybody and I left in shock.
Until now I've never been to a dealer where the seller actually expected me to trust him and not look at the car.
On a positive note, the salesman who I originally talked to on the phone to arrange the appointment seemed nice. Wish I dealt with him instead but he was not there at the time. He called me after this ordeal and offered to let me see the car but I politely declined.
Wow! Cars galore! Huge variety of cars at this lot. Good service. Guys at Blue Star are always willing to help and are there to do business. Real honest car guys who know what they are talking about. Seriously worth checking out there website if you like nice cars.
I have dealt with ROB at BLUE STAR on several occasions and he ls honest when representing his vehicles. He stands behind his products and has demonstrated this on more than once. I deal with him exclusively now because he has been in business a long time and has integrity in an industry where it is often a scarce commodity.
I was planning on purchasing a used vehicle from Blue Star Motors however was fortunate to have not made the deal with them.
From the moment I set foot within their sales space I was treated rudely and made to wait over an hour to see the car I had come into the showroom for.
In addition to the arrogance and condescending air of the owner himself I was refused the option of a test drive, and instead walked out when he suggested I should visit a dealer to take the car for a test drive!
Who would buy a car from such a place? Or purchase a used vehicle WITHOUT a test drive? Even if the price was right!
l observed this incident and this buyer refused to believe the information about the vehicle in question. She was very skeptical and was offered good advice as to how to proceed but insisted on a test drive when she didn't seem to be a serious buyer. I would have had far less patience with her as she was a time waster and was more interested in making a point than buying a vehicle