*UPDATE* Brampton Hardwood Flooring has stepped up to resolve the issue even though it was the manufacturer who casued the issue.
I just wanted to warn the community to beware when dealing with Brampton Hardwood Flooring. I actually posted a thread a year ago asking for advice but stopped posting after, Vince, the manager called me to tell me to stop posting and posted a response calling me a lier...seriously what a joke. I stupidly waited patiently with Brampton Hardwood Flooring, giving them the benefit of the doubt and got burned.
So heres the back story, it is a bit long but it is very interesting I assure you and I have pictures!
I purchased around $10 000 in teak hardwood flooring from Brampton Hardwood Flooring. They had about half the order in stock and told me they would be getting more in 2 weeks. That sounded reasonable so I went ahead and took delivery of the wood. I waited a week for the wood to climatize in my house before installing. So now I have half my house done in teak flooing and half straight ply wood. 2 weeks go by and nothing from Brampton Hardwood Flooring. I call them and they say they don't make that flooring anymore, come in and we will discuss.
I go to the store and talk to Vince the manager. He tells me there is no solution except to try and match up some birch flooring. I tell him first of all, I didn't pay nearly 10 grand to have 2 different woods in my house. 2nd of all, they don't even look the same. Vince gives me the business card of the bigger boss, Joe, and tells me to leave. Now Im pretty upset and reiterate that I have spent a large sum of money and demand what I was promised. Vince looks at me and just says "goodbye" over and over again like a robot.
I call Joe and he tells me theres been a mistake, they just need to ship it in from Burma. Ok whatever. Months go by....and by months I mean A YEAR. Ok to be fair it wasn't a year. 360 DAYS!. After constant harassing, Joe finally tells me that the wood is ready and will be shipped. AWESOME! or so I thought. I inspected the wood and it looked a bit weird, felt a bit weird and was light as hell...in fact...it looked a little like...BIRCH.I take the the wood into a exotic wood specialist along with a piece of my original teak flooring and they confirm that it is birch. They cut out the word birch and put a sticker on that says teak.
I call Joe and he says "oh....Ill call you back". A week later he calls me and blames the manufacturer saying thats how it came we had nothing to do with it. Even if it was the manufacturer, the retailer still has a duty to ensure that the customer gets what they pay for.
SO weeks go by again and Joe tells me that the new wood is in but they are having trouble putting the stain on it to match. Eventually they get it to a satisfactory match and send it to me. And once again...it looked a little weird and felt a little weird so I brought it in to the exotic wood specialist and they say its not the same species but this time they have no idea what it is. In order to determine the species of wood I would need to send it off to the University of Guelph and have it tested which will cost a couple of hundred bucks and not worth the trouble since the colour looks pretty similar and if I send it back it'll probably another 360 days before I get anything delivered.
Now this part is my fault so get ready for a laugh. The wood gets installed...looks pretty similar, pretty good...until I step back and look at from a distance....different lustre. The original flooring has a semi gloss finish and the new mystery wood has a satin finish. I didn't notice looking at each individual piece or even when I was standing in the room but at a distance it looks funny.
So to wrap it all up...I paid nearly $10000 for 2 different types of wood in my house of 2 different lustres, got a shipment of Birch with the word Birch cut out and a Teak sticker put on it and waited 360 days for it! WITH NO COMPENSATION! I did ask about compensation and Joe said "yes its unreasonable to wait 360 days. Lets concentrate on getting your wood and we will discuss it later." Now that I have the wood installed it is deemed acceptable and I have no recourse.
Well played Brampton Hardwood Flooring...well played!
Theres nothing I can do to help my situation but I can warn the community about dishonest business so please spread the word and not let these crooks take advantage of any more customers! Brampton Hardwood Flooring replied to my original thread saying I was a competitor trying to ruin their good name but you're doing a good job of the on your own! I have nothing to gain from posting this thread and sharing my experience so trust that it is the truth!