I love my hair and love my stylist, I had to get my hair repaired after I boxed it up myself, and after having a consult about how much and how long it would take $285 later supper happy.The biggest factor in my reasons why I highly recomned this salon is,they took the time to explain what my results would be and how many appointments it will take to reverse the unflattering color I had created upon myself, I found that the expalnations where truthful and honest, as much I did not want to hear it the fact was the labour involved was going to cost me.
p.s worth every penny my next visit is in 4 weeks to continue my journey to better hair color.
thanks Lucie and Joseph

If you have a minute please read my whole review. I don't want anyone to go through the same experience I did.
I went in for my birthday in September with dyed black hair that was just past shoulder length. I wanted the top half platinum blonde and cut shorter and the rest to be kept black and long. It seems simple enough, but I'm glad I caught their mistake when they said I wanted the underside of my hair shaved and the rest dyed blonde. Bit of a stupid mistake, but I let it slide.
So the owner starts chopping away at my hair, layering it a bit and getting it ready for the bleaching. The bleaching process took an hour and a half, but because they didn't use any color remover first the outcome was a splotchy brownish mess of color. There was no blonde at all. They then told me that was the best they could do and that I would have to have a dark toner put in to cover it. I was already angry by now but it got worse. They put a purple toner in my hair and then put me in the cutting chair. I described the intricate cut I wanted and the stylist spent less than ten minutes on my hair. I wish I would have noticed the awful cut but I was too preoccupied with the disgusting color. The purple toner hadn't taken at all so she had to re-do it.
All the while I was being quoted a price of $250, when over the phone I was told it would be around $150. I understand that the price is subject to change upon seeing the client's hair, but needless to say I was angry.
While the second attempt at the purple was setting in, the colorist told me I could have to price I originally was quoted because they weren't able to accomplish even close to what I wanted. That made me feel a bit better.
The second attempt at the purple held better than the first and I was on my way out of there, but not before having an argument with the rather rude cashier who was still trying to make me pay $250. I finally got her down to $150 plus tax and then ran the hell out of there.
The outcome was a frizzy mess of dark purple so close to black you could barely tell it had been dyed.
I'm a freelance hairstylist and have been working with hair for almost 5 years. I have done my best to fix it but even I can't do much. I managed to get it a very light blonde and it's still on it's way to platinum, but the cut is atrocious. It's higher in the center of the hair at the back and then slopes down to the sides, one side sloping down farther than the other. The layers are awful, and the "face framing" I requested I had to do myself at home.
All in all an awful experience and the only reason I would go back is when my hair is all fixed up to show them what it was supposed to look like in the first place. I should have demanded a refund.

• By:	BYBLOSSALON

  Response from the owner
  Thank you AJ for your unkind and untrue words I the owner Joseph do remember seeing you here at the salon with the BLACK HOME DYE JOB. As you choose to lie about these events, we hope you eventually find what your looking for in your life. Happy 2012. Joseph.

• By:

  AMANDAJ

  Glad you remember me.
  Yes, I did have a "home" (a.k.a boxed) dye job done on my hair, and I informed you when I sat down. I was aware of the fact that my hair would probably not come out platinum as I had wanted, but that's still no reason why it should have been completely fried with an awful cut when I left. The cut was the salt on the wound, as that should have been the most easily achievable part.
  As for lying, I don't see how I did. I re-told the experience that I had at your salon, as unpleasant as it was. I made clear the outcome that I am still struggling to fix. I would say it should take another four to six months to undo the damage that was done.
  Another point that I was trying to make was that for a professional salon you should have some form of color remover for people like me who occasionally get lazy and use boxed dyes on their hair. I was able to achieve a very high lift blonde from color remover alone, then even higher after a 30 volume bleaching.
  I do find it interesting, though, that you would call me a liar after not having seen the finished result yourself. You left the salon long before the job was done. Not that that's an issue, your employees were quite friendly, but shouldn't claims like that be made only if you had a first-hand account of what actually happened?
  Regardless, a wasted $150 and anyone looking for reviews has a right to know so they can make an informed decision.

• By:	BYBLOSSALON

  you are a very sad and unhappy person I really hope you take care of yourself good luck
  p.s you had you hair done by one of our great stylist that explained all that they could do for you and this was also after you were 1hour late and only wanted to spend $100 so when you dont want to pay for services that require more then what you want to pay you should really not agree on any services

• By:

  AMANDAJ

  Interesting assumption. Actually no, I am quite happy when my hair isn't being destroyed. I have a pretty good life, and I always try to look at the positive side of things. Sadly, this particular experience left nothing to be positive about.
  
  It seems, from this comment, your previous one, and others I have read from past negative reviews, that when you or your salon is in the wrong you immediately jump to blaming the customer and trying to make them look like a bad person. That doesn't seem like very good business etiquette.
  When someone isn't happy with the result of going to your salon try working with that person to rectify the situation, or simply apologize for the experience and move on. Commenting on their reviews with blame and spite won't work in your favor at all.
  
  I will admit that my initial review wasn't nice, but I'm sure anyone would agree that having their hair destroyed would be furious, and I was. But honestly, blaming me for your salon's mistakes and calling me a miserable person...I would expect such an attitude from a child.
  
  P.S. 20 minutes late...called first to let you know. $150 was what I was quoted over the phone. I agreed to spend $150. Get your facts straight before making things up.
  
  To anyone who happens to be reading this conversation...THIS is the kind of attitude you're going to receive from this guy. Not worth a penny.

• By:	THERESA123

  Oh my goodness... clearly lacking any class. How dreadful to call a client a liar and a sad, unhappy, person. Instead of personally attacking the paying customer (or former customer, as the case may be), try and brush up on your business acumen.

• By:	BYBLOSSALON

  Everyone has an oppinion and are entitled to it
  your comments are so funny to see, and your alter ego comment is even funnier
  keep smiling and good luck with your journey
  Joseph

• By:	JOANNA1969

  Wow after reading this funny back and forth, I only have 1 question to Amanda WTF took you so long in realizing you were not happy after 3 months, sorry but you sound like you are just not happy generally

• By:

  AMANDAJ

  Alter ego? Excuse me?
  I hope you realize that to continue this ridiculous display of unprofessional behavior is just creating a worse image for you.
  As of this comment I'm done arguing. A complaint has been filed against you via the Better Business Bureau. Expect to hear from them. Unless requested by them directly I will no longer be responding to this or discussing anything further with you. Your attitude has been revolting and I want nothing more to do with it.
  I told the story that needed to be told. The three month delay was due to my own sense of compassion. I thought I may have been able to let it slide, but after I found that I would require at least another four to six months to undo the damage you've done I decided to speak out so no one else would have to go through the same misfortune.
  Call me what you want but it only serves to exploit your own negative attitude towards anyone who has the decency to warn others of your inferior services. The other reviews I have read that criticize or complain about your "work" have all received the same ridiculous display of insulting allegations. Telling others they have been lying about past events (the paper towels used to dry hair, the keratin treatment that left hair frizzy and unmanageable, etc.), and that they too were unhappy people. There is a pattern between the people who come out and complained about their bad experiences and it seems to always end in a flurry of insults and accusations.
  That being said, expect a formal complaint from the Better Business Bureau and let that be a lesson that will hopefully teach you how to display proper business etiquette when dealing with unhappy customers.
  

• By:	BYBLOSSALON

  ok thanks for the Peace and Quiet

I would like to bring the attention to all about the reviews on the KERATIN PROTEIN TREATMENT.
for the persons who are not aware we have preformed the service in our salon OVER 1000 times in the pasty 16 months making us at BYBLOS well experienced in this service and while we use a few diffrent brands of this treatment they will always vary in results. As a salon we maintain the responsibility to do the absolut best service to insure the best results and if there is an issue to then correct the issue at the earliest conveiniance, we can not help thosewho do not help themselves and at least let us know and show us the concerns that they have. The COUPONERS who purchased the DEAL and did not feel that the treatment was what they where hoping,you should have come back and show and tell us what it is that did not work for you we sold over 300 deals and have had a tremendous success result , other then the three reviews that are posted on this site and duplicated on other review sites . We encourage any one to follow up on any concerns about the treatments they receive at our salon so we can insure the best results .
THANK YOU Joseph

I wrote to the owner and manager and have not yet received a response. Below is the content of my email.

After purchasing your package deal with Groupon in April, I booked an appointment with a new generation stylist in September. I was greeted by Jackie immediately upon arrival and was guided to my chair by Carley shortly after that. Upon arriving to the colouring section, Carley’s greeting was less than satisfactory. The first thing she mentioned to me was that I had my gown on backwards and that I should probably put it on the correct side. That wasn’t a big deal but in retrospect, I would have appreciated a warmer welcome. After sitting down, it felt as though my consultation with her was rushed. I explained what I was looking for – something different – but she mentioned that there was not much we could do since I had obviously coloured my hair. At her request, I informed her that I had used “box dye”, and she made a facial expression that indicated that this was an issue. Although I understand that it can be difficult to colour over box dye, I immediately felt judged. Carley never asked when I had dyed it last, and as it was dating from March, I didn’t think this would have been an issue six months later. Finally, I gave in to her insisting that she could not do lowlights, or highlights, as my colour would affect it, and agreed to her insisting that the only thing she could do was one colour. Following that, she asked what I was looking for in terms of a cut. I showed her photos I brought along with me and she seemed ambivalent – not indicating whether she knew what I wanted or not. She mentioned that we would “figure it out” as we went along. I found this somewhat troubling for a consultation. Finally, she walked over to speak to the senior colourist, and they started laughing while staring my way. Of course I realize that it may not have been regarding my situation, but I think this was the moment I decided that it just wouldn’t work out. It was the last straw in a series of disappointments. I felt that Carley was generally not approachable and quite condescending. I am very displeased by the whole experience and with the way Carley reacted when I indicated that I was leaving. Again, she didn’t seem very genuinely concerned about the situation and did not take any steps to prevent me from leaving. The manager then offered to book me with another stylist but I regret to inform you that the experience I had left such a bad taste in my mouth, that I will not be returning to your salon. Having gone to many salons around town, I have never received this type of treatment, and I wanted you and the management/owners to know that Carley may not represent your business vision in the most adequate way. Being a professional myself, I realize the importance of reputation, and unfortunately, Carley has not done what she could to maintain this reputation.

• By:	BYBLOSSALON

  I would like to start off by thanking you for the time you have taken to write this review, I have yet to receive any email concerning the matter, I will look into the matter a.s.a.p. We would like to apoligies for the mistreatment you may have felt by one of our Next Generation Stylists, Carly particularly we will review the matter with her immediatly and correct this as to make sure this does not happen to any one elese EVER . Please except our sincerest apologies Joseph . p.s If you like I would invite you back as my guest and personnelly do your hair with pleasure and of coarse complimentry, feel free to contact me directly 613 2336632 Joseph
  

• By:

  MELP

  Thanks for your response Joseph.
  
  You might want to check with your office manager, as she had asked me to send her an email directly. She vouched that you she would brief you at the earliest convenience about this situation.
  
  Due to the unfortunate experience I had with your salon, I regret to inform you that I will not take you up on your offer.
  

• By:	BYBLOSSALON

  Thats fine I hope you find a stylist that you can be happy with . All the best Joseph

This is the first time I have ever written a review online or any review for that matter. I have been in the service industry myself for years. And while I can understand that the texture of hair may cause varied results, I have yet to encounter "NO RESULTS" . A friend and I bought the KERATIN TREATMENT voucher and were very excited to get it done. Mind you we are reasonable people and were not expecting miracles from the treatment. We were however expecting to have atleast frizz free and smooth hair . We both left the salon and within fifteen minutes had the biggest puff of frizz we have seen!...We literally wanted to cry as we had spent good money ( even if it was a discount voucher) and the results were worse then we ever imagined!..
I cannot speak of the quality of their hair cuts. Cause thats not the service I went for. However, as for the Keratin Treatment it totally failed or the product was not used correctly or worse the correct product was not used atall. I would also like to highlight the concerns as I noticed while I was at the salon which made my friend and I frown but we were already there so continued along.

1. While one stylist used the brush system on me, the other stylist used a spray bottle on my friend sitting across from me. When we asked why that was. My stylist answered the brush is the old system and they donot have extra spray bottles. When the other stylist finished spraying my friends head she then gave my stylist her bottle and at which point it was filled at the back and brought back to be used on my head.
Please explain to me how a posch salon like this does not have enough spray bottles for a treatment they have sold over 40 vouchers for!....and it was just the two of us having the treatment done at that time!!.

2. When my friend asked her stylist about the brush system she said that was the old method and the video thats on you tube reflects the old system. While thats still understandable that they have not updated the you tube video, their own video in the salon itself shows the keratin treatment using the old system as well. It just sends mixed messages!

3. While my stylist was friendly and hardworking, and I will not say anything bad about her cause that would be unfair...I will say that the treatment doesnt come even close to what byblos advertised. And i feel very misled. So much so that I dont even want to go back there as I would not want them to touch my hair again.

4. As soon as the stylist was done doing my friends hair, there was alot of frizz still visible. At which point my friend pointed out to her stylist and was told its because of the texture of her hair. My friend told her even when she has gone for a haircut they have straightened her to look silky and here she has undergone a smoothning treatment!. At which point the stylist said okay let me get a "hotter" straightening iron. She re did it and yet it looked rather sad....

5. The other stylist then tried the "hard sell" technique for the shampoo and conditioner and both myself and my friend felt so sold to that we did not buy them. We were told that if we dont by those products from the salon they would not gurantee results. Now if we had washed our hair with our own shampoo/conditioner and then the treatment came off or something then I would be ready to except blame..HOWEVER it never even came to washing our hair ...!!! Its the day after the treatment and my hair feel so coarse and so bad...i will now have to get a protien treatment or something to undo whatever damage this has done...

If you are also an unlucky client like my friend and I who has already bought the voucher. Then be mentally prepared for no results. Be prepared to come out with coarse hair and more frizz:(

• By:	BYBLOSSALON

  Thank you very much for the opportunity to explain the treatment and how it works, 1)the treatment is a keratin based product that has been certified by our Canadian government for use in Canada. 2) the approach to application of the product is the same however we have two styles of application, spray and paint on with a brush, both are effective and give the same results, we allow the service provider to choose the technique they find more effective per client.3) We always maintain a transparent approach to our campaigning of all our services and products that we provide, the Keratin Treatments are always advertised by the product companies as having varied results for particularly ethnic hair.4) The sale of the shampoo and conditioner is a responsibility that has been handed to us by the Manufacturer to provide to you with the longer lasting results of the treatment. The Treatment does not damage the hair nor make it worse then what you may had already come in with, we are sorry you feel the way you do i remember your appointment and also remember that you and your friend called to come back shortly after you had just left, the stylist and Myself waited to see what it was you had wanted to show us and you did not show up. The salon is always ready to please and correct any wrong the clients feel, but this can not occur without the help of the complainant. It would still be a pleasure to see what you are explaining as this could be something that could benefit us both . Best Regards Joseph (feel free to see me to discuss further)
  Refunding your coupon is always an option
  
  

omg,wht a hopeless experience.i got a chance to go with two of my very dear friends to byblos today.they had some coupons for keratin hair treatment,which was suppose to take away the frizz n make them smooth.i think they should call it"pump up the frizz"treatment.even a regualr blow dryer looks better than this treatment.there was simply NO difference in the hair texture.n than to top it with their pathetic customer service ,the girls were non stop pushing their shampoos n other hair products.Thank god we didnt fall in their trap,n clearly if u ve a coupon tht jackie lady on the reception treats u very diferntly.in short wastage of time n money.i ve never seen my friends more miserable.

• By:	BYBLOSSALON

  Thank you for your review,we at Byblos Salon take all reviews very sierously and realise that the we can only correct any issue you may have with the smothing product (Keratine Treatment) all the brands that are used at the salon have diffrent results on diffrent people, hence the expression, REULTS MAY VARY this is very common , to help with the matter at hand we can only take responsability if we know what it is that you are Stating and we have not received your concerns ever.
  So all I can do is wish you well NON MEMBER
  Joseph
  ps alot of FALSE reviews out there BEWARE READERS
  Refunding your Coupon is always an option

I only bought retail, But I was impressed. If you ever meet the owner, he is a fun guy. I am thinking about booking an appointment.

• By:	BYBLOSSALON

  thank you very much for your comments, we always appreciate the time it takes for someone to review us online
  Joseph

This place is wonderful..friendly staff and my hairstylist Sofia was excellent. For once I've found a hairdresser that listens, I love her, I love this place and I am definitely going back!

My experience at Byblos was FANTASTIC!
I finaly found a salon that knows what they are doing!
The decor is magnificent and I felt so well taken care of!
I have found the best stylist in ottawa!! I suggest every one who wants their hair done right to see Kenneth! He is absolutely amazing at what he does and I will never let anybody else touch my hair!

Signed,
A very pleased client for life.
-WendyD.

• By:	BYBLOSSALON

  Wendy thank you for the review
  Joseph

Chantal and Carly are the best stylists ever they transformed me and made me look and feel so good thanks you two you rock
Jenny

• By:	BYBLOSSALON

  thank you very much
  Joseph

love my hair color and cut my stylist was amazing and only$85 bucks all in finally a salon that dosn't charge to much

love the hair stylists they are really nice and do a great job
Harry

the salon has great hair stylists and excellent service I specially like that they have there very own photo and video studio on there 19th floor space
keep it up
kerry