Were unable to locate the leak, pool continue to lose water. Claimed they would return at no charge if we continue to lose water - instead wanted to charge the full service amount. Accused me of lying, hung up on me instead of trying to resolve the issue . Whatever happened to Customer Service - obviously it does not exist for this company.

• By:	CDNLEAK123

  Avoid at all costs
  

  During the 2010 pool season we did an average of 175 pool detections per month. We give very explicit details about our warranty, rates and requirements prior to our arrival to every customer when they book our services. These items are checked off of a checklist by our office personnel when taking a booking to ensure we have given the customer all the correct info. Our warranty on residential pools of 30 days is clearly communicated. We also leave a postage paid questionnaire with every customer after every job. We did not receive any questionnaire back stating any similar complaint as this. Of the hundreds of pool detections we did during this period we had a magnitude of questionnaires returned to us praising our work and only 1 disgruntled customer that called us back more than 60 days after his detection and stated his pool was still leaking. We had found 2 leaks in the pool during our original detection. On his call to us he stated that we had told him we gave a longer warranty which was simply not true.
  If this customer would like to contact us we would gladly readdress his situation.