Business Details
edit this businessImages
add an image1 Review for Canadian Leak Detection Rated 1/5 Stars
|
|
THIS REVIEW WAS:
|
Additional Business Details
edit this business
SERVICE AREAS:
PRODUCTS
SERVICES
|
||||||||||




During the 2010 pool season we did an average of 175 pool detections per month. We give very explicit details about our warranty, rates and requirements prior to our arrival to every customer when they book our services. These items are checked off of a checklist by our office personnel when taking a booking to ensure we have given the customer all the correct info. Our warranty on residential pools of 30 days is clearly communicated. We also leave a postage paid questionnaire with every customer after every job. We did not receive any questionnaire back stating any similar complaint as this. Of the hundreds of pool detections we did during this period we had a magnitude of questionnaires returned to us praising our work and only 1 disgruntled customer that called us back more than 60 days after his detection and stated his pool was still leaking. We had found 2 leaks in the pool during our original detection. On his call to us he stated that we had told him we gave a longer warranty which was simply not true.
If this customer would like to contact us we would gladly readdress his situation.