We bought a Bosch dual-fuel range from Caplan's clearance department. It was a discontinued model, but the price was fantastic, and who cares if it's a year old? It looked great, had every feature I cared about, and came with a full warranty ... that's all that matters, no?
When the range was about to be connected, the installer noted that a critical part related to the gas supply into the range (the gas pressure regulator) was not secured to the frame of the range ... which meant that in sliding the range into place, the tension on the gas connection might have caused serious (and dangerous) damage to the gas supply into the range. I tried calling the authorized service company for Bosch, who said, yes, the repair would be covered under the warranty, but that it would be a week before they could get someone out to look at it.
When I asked Caplan's for help, they worked with the service company to move us up to the top of the priority list...
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Additional Business Detailsedit business information
Caplan's Appliances is a family owned home appliance superstore that has been serving Toronto for over fifty years. Our commitment to provide the best home appliance experience continues to this day. In our 15,000 sq. foot showroom, you will find all the latest appliances from leading appliance manufactures. Our knowledgeable and experienced staff, understand the products they sell and will ensure that you make the right purchase for your needs at the lowest possible prices. We always stand behind all our products to ensure your complete satisfaction.