The initial sales experience was very positive. Then came the problems:
1) We were not warned that we should check if the fridge that we ordered would fit the service elevator. It was very close and almost didn't make. The wheels were broken but it did make it.
2) We were not told that we needed to order handles for the fridge as it has a wood panel. When we did order the handles from Jenn Air via Caplans, it was a comedy of errors. We needed three handles and only one was ordered. Then the order seemed to be mis-placed. After weeks when we finally received the handles, one was scratched.
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Additional Business Detailsedit business information
Caplan's Appliances is a family owned home appliance superstore that has been serving Toronto for over fifty years. Our commitment to provide the best home appliance experience continues to this day. In our 15,000 sq. foot showroom, you will find all the latest appliances from leading appliance manufactures. Our knowledgeable and experienced staff, understand the products they sell and will ensure that you make the right purchase for your needs at the lowest possible prices. We always stand behind all our products to ensure your complete satisfaction.