I bought a cooktop, range hood fan, dishwasher, oven, microwave, washer and dryer...in my world, a lot of appliances at once. So far I've had 2 deliveries and 1 service call...and I have 1 more deliveries and 2 more services calls scheduled. So, if I'm lucky it will TAKE SIX (6!) calls to hopefully get functioning appliances, albeit with a fridge that's scratched and dented. And the customer service response to that - don't worry, it'll still work fine. Thanks. Far from exceptional customer service. And the customer service response to the SIX VISITS - we understand your frustration. Wow, thanks. Far from exceptional service.
Without question, a terrible experience
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Caplan's is a family-owned and operated destination appliance store that has been serving the Greater Toronto area since 1944.
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