The initial sales experience was very positive. Then came the problems:
1) We were not warned that we should check if the fridge that we ordered would fit the service elevator. It was very close and almost didn't make. The wheels were broken but it did make it.
2) We were not told that we needed to order handles for the fridge as it has a wood panel. When we did order the handles from Jenn Air via Caplans, it was a comedy of errors. We needed three handles and only one was ordered. Then the order seemed to be mis-placed. After weeks when we finally received the handles, one was scratched.
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Caplan's is a family-owned and operated destination appliance store that has been serving the Greater Toronto area since 1944.
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