I bought a cooktop, range hood fan, dishwasher, oven, microwave, washer and dryer...in my world, a lot of appliances at once. So far I've had 2 deliveries and 1 service call...and I have 1 more deliveries and 2 more services calls scheduled. So, if I'm lucky it will TAKE SIX (6!) calls to hopefully get functioning appliances, albeit with a fridge that's scratched and dented. And the customer service response to that - don't worry, it'll still work fine. Thanks. Far from exceptional customer service. And the customer service response to the SIX VISITS - we understand your frustration. Wow, thanks. Far from exceptional service.
Without question, a terrible experience
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Caplan's Appliances is a family owned home appliance superstore that has been serving Toronto for over fifty years. Our commitment to provide the best home appliance experience continues to this day. In our 15,000 sq. foot showroom, you will find all the latest appliances from leading appliance manufactures. Our knowledgeable and experienced staff, understand the products they sell and will ensure that you make the right purchase for your needs at the lowest possible prices. We always stand behind all our products to ensure your complete satisfaction.