My experience with Caplan's is alway first class. The sales rep Debbie Wright is very knowledgeable and helps to make my decisions easy. The delivery people are friendly and accommodating and I cannot say enough good things about this company as a whole.
Excellent buying experience ! Would definitely recommend to anyone in the market to purchase an appliance of any brand! Will definitely return as I still have one more appliance to purchase ! Thank you !
selection, pricing, purchasing and delivery worked like clockwork. The real test came afterwards when the fridge was found to have a factory defect. Incredible customer service. Liz Hunter seems attached to her blackberry, and responded to all worries and inquiries within minutes, regardless of the time of day. Could not be more pleased
Caplan's was great! From the sales personnel on the showroom floor, to the installers. We purchased a 5 appliance package for our Reno and I am extremely happy with the top draw service Caplan's offered. As well as the recycling and disposal service of the old appliances. They made the changeover extremely easy for us.
My experience upon entering the store to final delivery has been most satisfactory . The Sales Consultant Andrei was very obliging in helping to choose what I wanted. The delivery date was changed several times with no problem.
Recently bought a Bosch fridge and dishwasher. My Caplan's associate, Paul Turner, is very knowledgeable and easy to work with. Both items were delivered and the old appliances removed. The delivery men had to negotiate small outside stairs and even removed the front door, all with no problems.
We had a very positive experience on the purchase of our new Jennair Slide-in Gas Range from Caplans. They were very efficient in the delivery of our new stove and also removed f our old stove as requested. The installation was done very professionally and we were very impressed with the service we received. Well done; would recommend you to others.
Just bought a Bosch washer and dryer from Caplan's through our go to man Joseph Giorgio. We got a great price (I checked the competition!) and the items were delivered and installed quickly and without hassle. The only way the transaction could have been better was if the delivery men had agreed to do my laundry.
Both Fran Caplan and Nancy Bedard give true professional service. Knowledgable about product, patient, not pushy, helpful beyond words.....going the extra mile.
They have a huge choice of product, yet don't push you to the most expensive product. They listened to and respected my needs. Their caring, service and expertise is a 10 plus. It is easy to refer to people like this.
Keep up the good work!
We shopped around and the best prices and service came down to Caplan's. They spent a lot of time with us in store, over the phone and via email. The delivery service went smoothly and we love our new appliances. Thank you!
The sales staff are helpful and seem to know what they are talking about. When my dryer arrived but when set up didn't work (!) they were quick to respond, and said they would replace the dryer if Whirlpool didn't fix it (but they did, quickly) so all is well.
Caplans knows how to do business and customer service. Dealing with Caplans was smooth, hassle free and they were committed to treat us right even after the purchase. They value your business which is very refreshing in our (NL) economy not to mention they have the best prices around! Caplans' customer service is top-notch and we will certainly recommend your business to others.