We purchased a suite of Kitchenaid appliances, fridge, stove, dishwasher, and exhaust hood, service, product delivery was perfect. Thank you very much to a very knowledgeable and helpful sales person (Tony), excellent delivery arrangements, delivery was on time. Its unfortunate that we as consumers have learned to put up with bad service, but Caplans renewed my belief that quality products, and excellent service, and a great price are still available. Thank you very much Caplans for making at least on part of a major kitchen reno, stress free and fun. I have recommended you to everyone