I was approved for a loan with this company and they sent me an interac e-transfer. Upon attempting to accept the transfer, I was told by both my and cashone.ca's financial institution that cashone.ca needs to contact them to confirm the transfer before I can receive the funds. I've sent them about 10 email, left 4-5 voice mails explaining the situation and only received one almost offensive email, explaining how to accept an interac e-transfer. I am well aware of the process. Suddenly they have stopped replying to my emails and frankly, I surprised the other people who have reviewed cashone.ca on this website even received any funds at all. I am under the impression that this company does not pay for loans and is just out to steal peoples financial information. AVOID THIS COMPANY IF POSSIBLE!!!!!
There is no such thing as customer service with these guys.. Try calling their 1800 number and you will see what I mean. Their interest rates are through the roof and I believe are borderline illegal. for 150$ loan for instance, They request 60$ dollar payment bi-monthly. So basically in one month you pay 120$ to take out a 150$ loan and the is just fees by the way, you are still responsible for the principal. They will also ask for you online banking information to expedite your loan request!!! STAY AWAY!!!
Service is horrible I agree, you can't get a hold of an agent to save the life of you and let's say you do want a loan, well it takes more than 2 weeks to process cause of their crappy customer service. Check out another site, don't waste your time with these guys and becareful they have a branch of websites, just pay attention to the layout of the sign up pages you will notice the same templates are used. Stay away...
CashOne is a very frustrating company to deal with. They take between 2 days to 1 week to reply back to emails, there's no phone number where you can reach a live person. They debit your account without notifying you first, so if you don't have money in there then you're gonna be charged an NSF by CashOne as well as your bank. After taking their payment out of my account which was all fine, the money was there, 1 week later they decide to debit my account again for interest charges, without letting me know. There wasn't enough in my account to cover the interest. So for a $46 interest charge, I ended up paying close to $100 with all the NSF's. And in BC the max any company is allowed to charge is 23% on the initial loan, CashOne charged me 32%. I guess I should've read the fine print and asked more questions but usually a payday loan is a last resort out of desperation because people need money and these companies know that.