Horrrible experience shopping here! employees were all extremely rude annd sat around talking. No one came and helped me, i had to go find someone who was not in an in depth conversation. Fish i purchased here all died, less than twelve hours after purchase and this store would not refund!!!!! (would give 0 stars if allowed)

I had a great experience with all the people and staff members at this store. I was having a problem with my salt water tank and they helped me every step of the way. I brought water in to be tested before i bought fish to make sure my tank was ready. I was also told about different foods and coral supplements that i needed to help me keep my corals alive. I would highly recomend this store to all. The staff is great, they fired that man everyone disliked and hired a better professional. I strongly hope everyone will go into to this store and check it out.

My husband purchased a bunny ($90.00!!!) I told him he was crazy to spend that kind of money on a bunny, I've purchased from reg. breeders for $30. She was sick, sneezing, spent $155.00 at the vets only to have her die anyway. They told me they do not guarantee livestock and were very rude about it! Please stay away from this place!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Essex feed warehouse has beautiful bunnies (including Lionheads) all $20 and healthy!

Called the Walker Location regarding a $25 African Cichlid I purchased. I was new to the aquarium world (which is why I was hesitant to buy a $25 fish), but was told if this fish didn't get along with my other fish "we could work something out". After calling the store today, I was told I could return him, but would not trade (that's what they could do to help!!). Wasn't even looking for something worth $25, just simply a smaller African cichlid. After asking to speak with a manager or the store owner, the person rudely answered that it's store policy and there was no point speaking with anyone else, THEN, he hung up on me!!! I'm all about supporting our local businesses, but this one should've been shut down years ago. Take your business elsewhere!!!!!!

I have visited both of the stores. I bought a "lion head" bunny from the one.. which is not a lion head at all it grew no mane and they tried to upsell it to me, and they have 10 bunnies in a little cage. poor living conditions for all of the animals, and the one on walker is disgusting. the day i was in they complained about their cleaner not coming in and cleaning the cages.. well guess what u have hands you can do it! but instead everything even puppies were sitting iin their own filth and there were flies. It was disgusting. I almost felt obligated to buy something to get it the hell out of there. and i definately agree with the employees not being the friendliest.. or helpful at all. I cant believe i paid what i did for a non lionhead, but better shes with me than stuck in there.

NEVER Buy a pet from this gross place I bought a 35 dollar fish and it died in 4 days ... they told me I stressed it!! I so did not!!! i also had boughten hampsters from there and they did not last too long either,, RIP to my pets that DIED because i bought them at this gross place that smells and has ignorent employees

I'm not surprised that the only positive, five star review here is from someone who shares the same name as the owner. These people should have been shut down years ago, and frankly, I'm surprised that they continue to be in business. Their customer service is the worst I've seen in any store ever. Rude, Ignorant people in every aspect. Disgusting. Period.

This store has some of the saddest puppies I have ever seen. I went in to look at some puppies and they refused to let the puppies out of the cage unless I agreed to buy one. I asked them how I was supposed to know if I wanted to buy the puppy without seeing it or interacting with it. They finally agreed to let me see a dog. as soon as the dog was out of the cage and on the floor we began to pet it. the dog cowered and peed all over itself in fear. It was matter and covered in pee. There was a small yorkie that was deathly ill in its crate and no one was attending to it. I asked to see a larger puppy that was kept in a cage way too small for such a big dog and the lady refused to take him out without me buying him because she said he was too hard to get in and out of the cage! maybe because the cage was way too small! this place is a disgrace and you might as well buy a dog and beat it yourself just for supporting these people.

THIS STORE IS AWESOME. NEVER EVER HAD A PROBLEM. THEY HAVE GREAT CUSTOMER SERVICE. VERY PROFESSIONAL STAFF AND BEAUTIFUL LOOKING STORES. THEY PUPPIES THERE ARE VERY CLEAN AND THEY ARE PAMPERED POOCH'S. THERE ANIMAL ROOM LOOKS LIKE ANIMAL HEAVEN. TOYS AND TREATS EVERY WHERE, LOTS OF PLAYING ROOM, MORE FOOD THEN ANY ANIMAL COULD EVER WANT. ITS JUST GREAT. EVERYONE SHOULD CHECK THEM OUT FOR THEM SELVES. THERE ARE 2 GREAT LOCATIONS ONE ON TECUMSEH ROAD EAST RIGHT NEXT TO RED LOBSTER AND ANOTHER ON WALKER RD RIGHT OFF EC ROW.
THANKS GUYS FOR EVERYTHING
XOXO

I bought a budgie yesterday from Corbret's Pet Depot. When I went in to look at them it felt like I was being rushed. It felt like I wasn't suposed to be in there, an employee had to "let me in" by moving a stack of rabbit cages that blocked the door. Because I felt rushed (and there were puppies barking non stop in that little room) I didn't really get to spend time in there and check over each bird. I bought a very beautiful budgie. They put him in a box and sent him home with me. When I got home and opened the box to grab the bird and put it in my cage I was expecting to be bit and it to put up a fight (like every healthy Budgie does), but I got none, the box also looked all moldy and gross inside. In any case as soon as the bird got in the cage, he hopped up on the first pirch fluffed up and started to look all drowsy. He hasn't moved since this morning (I got him yesterday), he hasn't preened, hasn't eaten, and oddly enough he let me pet him O.O and went on my finger (I placed him of a different pirch near the spray millet hoping he'll eat, but of course he hasn't) so either they lied about his history and my new friend is an old bird that has been hand fed and trained (they said he was between 6 - 12 weeks) or he is sick. I hope to God he's just stressed. But this isn't the worst of it; I called petsmart after trying to get ahold of Corbret's numerous times seeking answers to my bird's behaviour. They gave me all the info they could and were very nice about it, they told me that Corbret's should give me a return policy when I get ahold of them, and that hopefully my bird is stressed but could very well be ill. The helpful employee told me to wait until tuseday before proceeding with any "freaking out" about my bird and to give Corbret's a call only if the bird still seems ill. Still concerned and curious as to the return policy (Petsmart is 14 days dead or alive) I called Corbret's. The man was very rude. I merely asked what they could do for me if they happened to give me a sick bird, I told him that I wasn't sure if it was stress or if he's sick. Without even asking what was wrong with it he told me that were was nothing wrong with their Budgies. I said polietly okay then maybee he's stressed, but if hypothetically he's still acting sick or if I wake up one morning with him dead at the bottom of the cage, do I bring him in with the recipte? He said in a very rude, harsh voice "Hypothetically HE WON'T" and hung up the phone. Very rude and veerrryy unhelpful, I'm glad we have Petsmart to fall back on though, it was very nice that they gave me advice even though I didn't buy my Budgie from them. Well I hope Jazz (that's his name) begins feeling better soon and my worst nightmare of waking up with him dead doesn't come true. But I warn you all now, to avoid the heartbreak of a sick or dead pet, avoid buying from Corbret's. I only did because they had more of a selection of colors (so I thought) because the Petsmart I went to had what I felt to be a very limited selection, but when I called the other Petsmart to get info on my bird (the one on walker doesn't have it's number in my phone book) the employee asked what color my bird was and the markings, he told me they have one very similar. Now I'm attached to my little Jazz and I certainly don't want to bring him back, but if he's not better I might have to go back to Corbret's and face the extremely rude and unhelpful persons again, they probably won't refund me, I don't want to put my poor Budgie back in that moldy box to bring back either, I HOPE he get's better. *Fingers crossed*

The entire store smelled like a gerbil's cage which hadn't been cleaned for generations.

Pet viewing area had incredibly stinky and STICKY floors. Animals were smelly and dirty. Cages were urine-soaked. Too many animals. I've been in cleaner barns.

Staff member tried to sell me something even though it was not what I asked for. Store was cluttered, overstocked and dark. Inventory was dusty. Displays were sometimes dangerously rickety. Staff not very friendly.


Purchase supplies at large, clean chain pet supply stores and adopt animals from Humane Society. Do yourself a favour.

Gave it a half-star because that's the lowest the site would allow. That was being generous.