I have taken my dog here only twice in the past 9 years. The first time, they took my dog away without telling me that I could go back there with him to see where he was staying. That was a little suspicious. When I picked him up, he looked really dopey, like they gave him something to calm him down. I wasn't very happy with that. They also told me that when they put his food down, if he didn't eat it within the specified timeframe, then they took the food away and discarded it. As you can imagine, my dog was much thinner after a week of being there.
I took him there recently out of desperation as my regular kennel had closed, and when I picked him up a week later, they told me that he ran out of food the day prior. How irresponsible is that? Why wouldn't you ration the food if you see that it running low? Why would you throw out perfectly good food (dry kibble) when you know that you are running low?
That will be the last time that I will take my dog there.