We have been bringing our dog to daycare here for several months. The staff is friendly and Elsa always comes home exhausted (a sign that she had lots of fun!). We have also boarded her for up to 2 nights with daycare during the day and she seemed her normal self after we picked her up.
We have left our two kittens with Countryside before and were very impressed with the service and care they provided our young ladies. This time we had a young kitten boarding with the "ladies" and were very impressed with the new layout they had in the play area.
The staff was very welcoming upon our arrival and took the time to understand the feeding and treat times for our "brood".
I would strongly recommend this establishment to anyone who was looking for a place to board their pets; they go out of their way to make the animals feel at home.
I have a very large dog, so I specifically booked a SUITE. When I arrived they DIDNT put him in a suite but in a very small cage! They assured me that he would be moved in minutes, only right after they switched some dogs around (excuses an lies!) because when I arrived to pick up my dog he was STILL in the same small cage! They lied and said he had been in the suite and charged me for it anyway! Lies lies lies! Plus, his pee was very dark and he drank like crazy, lost a lot of weight! I feel awful for having left my dog there it is obvious he didn't have water, wasn't properly fed and wasn't put in the expensive and large suite I PAID for. NEVER USE THEM!!! THEY NEGLECT ANIMALS because the animals can't tell us what is really happening. I hope their buisness flops!
We have been bringing our dog (year and a half old golden retriever/border collie cross) to the daycare once or twice a week for about a year. He is always happy and impatient to get there as we drive down Trussler and always tired when he comes home! He loves to run and we just can't give him the exercise he needs with walks alone. We recently left him for the first time for the whole weekend. He loved it. He was very excited to see us when we picked him up, but 2 days later when I took him back for daycare, he was just as excited to be there as always (I thought he might be worried we were leaving him again?) I love Countryside and all the people who care for my dog!
I have enjoyed working at Countryside for 22 years! I love working with everyone’s pets! Here at Countryside we treat your pets how we would like our pets treated! We offer different services and up grades that you can choose, for your four legged child!! From our regular boarding to our private and quiet suites, we do our best to make your pet as happy and as comfortable as we can. It is not home and dogs act a lot different here then they do at home but many dogs love to visit with us, whether it is just for the day or maybe a couple of weeks, We offer daycare (playtime with other dogs with like personalities) for the dogs that like to be social and be around other dogs, or hug n kisses for dogs that would rather have human playtime, our pool is one of my favorite activities, because I get to go swimming with the dogs; this is great for the dogs that love to swim or the ones who need the non weight bearing exercise due to injury, surgery, weight or age. This summer we added a splash pad, the dogs are having a great time playing in the water, especially on those hot summer days.
I can’t forget about the cat’s, we also board cats, we have new cat suites that where built this summer and the cats are loving them! Our cat maze is also a big hit
We are so glad to have found Countryside! My husband and I have been bringing our Boxer to doggie daycare at Countryside for a few years now, it started off just a few days a week but since we both work out of town we have been bringing him 5x a week for over a year now - we looked into dog walkers but they cost more for a 1/2hr walk (which isn't enough for Baxter) than we spend for a whole day at daycare.
Baxter LOVES going to his second home, he gets to socialize all day, he comes home tired and the staff at Countryside treat him like their own, he is greeted every morning with a loving smile which makes my husband and I very happy!
Baxter had knee surgery back in January and needed special attention for a few months and the staff at Countryside was amazing to Baxter during this time (glad to say he is fully healed!) – THANK YOU ALL SO MUCH!
We love Countryside and recommend it to all of our friends with pets! We also love how pictures are posted everyday so we can see just how much fun Bax is having :)
I boarded my Yorkie at Countryside Kennel for 8 days, never again,, he came home dirty, sick, and lost weight. He only weighs just over 5lbs, so he is very delicate. We found out today that he has kennel cough. How does this happen when dogs are supposed to have all of their shots and they are supposedly cared for?
My puppy has been going to daycare at Countryside 5 days a week, since she was 10 weeks old. Now, at 10 months, we are thrilled that she is so well socialized with both people and dogs.
We adored our previous dog, but she never warmed up to other people or most other dogs. We were determined not to let that happen with our new puppy because it had detrimentally affected our ability to invite guests to our home.
Countryside's daycare program puts Sophie in the daycare group that matches her activity level (non-stop playtime!) and personality (a bit of a tease). The staff at Countryside has helped her learn to tone down her aggressiveness with more timid dogs and to respect alphas.
Sophie hops around every morning after my husband leaves for work because that's the signal that we will soon leave for daycare. When we arrive she runs to say hello to the staff and then sniffs the leashes and collars hanging just outside the door to the kennel to see which of her friends have arrived. When the door opens, she runs to the daycare areas and chooses the one that holds the dogs with whom she wants to play, standing at the door and looking at the staff until the door is opened. I understand she is one of many who go through this ritual; anyone who thinks dogs aren't smart, needs to see these dogs.
I fully credit Countryside and their staff for helping develop our puppy into a dog we can literally take anywhere. What a dream! I had seen other people with their furry traveling partners and was always envious.
Sophie is a happy, calm dog at home after a full day of indoor and outdoor play at Countryside. I know the staff is paying close attention to the way the dogs relate to each other and take quick action to correct inappropriate behaviour between dogs and I'm grateful when they tell me everything is great, but even more so when they let me know their concerns, so we can work on them together.
We love our Sophie so much and thanks, to a large degree, to Countryside for helping us to be able to share her with our family, friends and even strangers!
I have boarded my dog at this kennel on a few occasions, never for more than 24 hours and only when my first choice kennel is booked. I have always noticed that my dog is not nearly as happy after being picked up from countryside as he is when I pick him up from his regular spot, and after the last time I think I now understand why. The last time he was there, I packed his food in a tupperware container with enough dry food for a night and morning feeding (in the past I have always just sent the whole bag)and a fresh unopened can of wet food. I left specific instructions on how much of the two types of food were to be mixed together, but when I came to pick him up and his belongings were given back to me, it was obvious to me, based on the amount of food that was still in the containers, that he had only been fed once; and not even enough to equal my instructions on one meal. When I questioned the staff on this,I was at first lied to...told absolutely they fed him twice, and then was given a host of excuses, some of which contradicted each other, when I pointed out the food levels in the containers. Then to top it all off, the staff ended up just walking away from me,leaving me with the receptionist who continued to make excuses. When I got my dog home, he drank bowl after bowl of water, which, due to the food issue, made me worry that my dog was also not provided with enough water while at countryside. Needless to say, I will never take my dog to this kennel again!!!! and thank goodness I had only left him there for less than 24 hours...I get sick to my stomach thinking what state he might have been in if I left him there for a few days or a whole week. This happened 5 days ago...I have since left a message with the receptionist to have the owner call me to discuss my concerns, out of worry for the other animals who are left in this kennel. The receptionist was rude to me when I mentioned I was calling to discuss concerns about the care they provide and unfortunately, no call back as of yet...what does that say about there commitment to providing good care?
I just returned from vacation and upon picking up my dog I found out my dog has a cold (which he has never had in his life!) also he had a bladder infection while we were gone and they never called to inform us, though the receptionist rudely accused me of not returning her calls (can't return non-existent messages). They also claimed they spoke with the owner (that's me! never happened!) On top of it all he smelled of urine very badly, as though he'd been laying in his own pee!!! Oh yeah and my friends dog has cuts all over his neck from how hard they pulled his leash! Do not send your dog here if you want to be at ease on your vacay!
We have boarded our golden retriever at Countryside at least 10 times in the past 2 years, and each time have had a great experience. Our dog always races out of our car, trying to get in the front door as fast as he can. Countryside offers standard overnight boarding in kennels, but also has optional 'day care' (boarding with other dogs in a large indoor building), extra walks, washing/grooming, etc, as extra-fee add ons. In the Kitchener/Waterloo area, Countryside's prices put them in the middle of the pack - not as cheap as no frills 'kennel only' places, but not as expensive as other places (e.g Country Paws Breslau). At the risk of driving up demand for their services even more, Countryside is the best place I can think of in the KW area to board a dog!