i booked far in advanced and then on eve of move was told they could only give me a van when i needed a cube van, they gave me no notice so that i could even go to another company and was told take it or leave it, even though i said i dont want to hear the truck has been double booked when i first booked , they said that never happens and it did

This review is not directed at any particular location but rather the way they operate at the call centre.I used this service last month when I rented a cargo van.I was charged $39.95 plus some $25 insurance charge that I later found out was optional when reviewing the website.Plus I purchased extra km's for $10 as it only came with 100km.I wasn't informed by the call centre about this $10 option on buying more km's which I found unfair.I was lucky to get a good counter person that brought that to my attention.Now for my big beef.I just called to reserve another cargo van for Tuesday (I always choose weekdays as im assuming they are cheaper times)and I was given a price of $79.95!!!! Plus a MANDITORY $25 insurance fee.I read it was optional,now im told its manditory?? So how the heck did this price DOUBLE in a month? This is very unfair and I told her to forget it.I called around and found U-HAUL to be much cheaper and customer friendly.They post their prices on line up front unlike Discount that seems to make up what ever price they feel like.U-HAUL doesn't change their prices from day to day like Discount.I will NEVER use the services of Discount again and continue giving my business to U-HAUL.

I have rented many vehicles from Discount and find them to be a first class company. The car's are always clean and well maintained and the staff ALWAYS VERY POLITE AND EXTREMELY COURTEOUS. The special they have Rent 2 Get The 3rd FREE is an excellent marketing tool. I always use the Oshawa Simcoe St. N. location and would not rent from anyone else. In my books they are THE BEST. Thank-You