I have rented from this dealer (located on Main street and 22nd, vancouver), and I'll never rent again. I made reservation for 39.99$ but they charged me 59.99. After I found that they have overbilled me, I called them but instead of explanation I only heard "NO, YOU ARE WRONG", he didn't want to hear any of explanations. I got disappointed when I found the person i was talking to (Mr. Arvi) was the manager. Very little regard to the customers. Friendly advise, DON'T TRUST THEM.

I have rented from this dealer twice (located inside Waterloo Inn) and on both occasions I have experienced rude customer service. Both times, I rented on Saturday morning and the sales representive was talking to his coworker about the fun he had the night before. (very little regard to their customers.) In addition, I was overbilled on my first rental by $300.00 (I did get this rectified after 3 phone calls).

• By:

  JENNIFER

  300 $ is alot of money to be over charged! What was their excuse?