I ordered a DVD to be copied and when I went back to pick it up my order wasn't ready. They acknowledged their mistake and had it ready for me the next day...free of charge !! Excellent customer service !!!
I am not a professional photographer; but rather a good amature. Everytime I shop at Don's, I find their sales staff helpful and knowledgeable. You get the best deals at Don's. You will get the best deal deals on camera equipment go to Don's. My experience is that they are swayed less by sales than getting the right piece of equipment in the hands of the photographer at a price you can afford. If you, however, you are looking to develop small orders of prints, say, 4x6 of the family dog, Don's is not the place to go. If you want a large print of something special with the best colours and top quality, then Don's is the place to go.
Don's photos is great if you are a professional photographer perhaps and need specialized photo supplies, but it is the pits for the average consumers. Having photos reproduced there is very expensive. They make you pay for everything. The service was also not very helpful. Having photos developed there gave me a good reason to continue doing my business at Shopper's Drug Mart or Wal-Mart.