Very disappointed. He sided with the contractor that hired him and was completely biased towards them.

I made a complaint to NWFA who AGREED that he was in violation of the NWFA’s Standard of Profession Conduct in the following ways:

"To inspect wood flooring honestly, responsibly and in an unbiased manner...."

"To draw my conclusions based on testing, observations and related industry standards"

"To address and report only on the problem/concern...."

and he was suspended from the NWFA.

Mr. Elliott provided a very thorough inspection followed by a report that I was able to use to arrange a settlement with the flooring contractor. Without this, I would have had very little evidence to base my claim on. Elliott & Associates provided a report that identified the problem and the source. Well done!!

The contractor, in this case, came to the table and fixed all of our deficiencies. The end result was that we now have a floor that my wife and I are very happy with.

Thanks Tom for your report.
Terry