Hi Mary Lou,
I just wanted to say thank you so much for all your help. The limo ride was part of a surprise birthday and I was given the task of arranging it. I ended up choosing Erin Mills because you went above and beyond all the others in the initial phone call. And it just kept getting better from there. The drivers were professional in a personal way (if that makes sense) and went out of their way to make what was already a special occasion even more so. I look forward to using you again.

DD

I booked a round trip limo for my 19th birthday party with no problems. I even ended up upgrading from a 10 to a 14 person limo the day of the party with no issues - thank you Shannon for your awesome help! Our driver, Steve, was incredibly friendly and professional, and he helped to make the organization of the trip as smooth as possible. I went in the day after to see Mary Lou, who was a huge help as well. I was lucky to be able to deal with such a personable and helpful staff. I will definitely book all future trips with Erin Mills Limousine!

Hello,
I always contact ErinMills Limo Services because I know my guests and myself have a great time. The limo driver ensures we have a great time on our way to the destination and back. I had no problems during my birthday. It was a great night and I highly recommend them!!

Stephanie Ferreira

Shannon, thank you for your follow up and I am happy to say that it all went well. Your drivers were great. Very cordial and professional and made my girls and all of us feel comfortable. I will certainly keep your number on hand for any other time I may need your car services.

Thank you again,

Shannon,

You and your team were nothing short of the best from beginning to end.

Have a wonderful holiday season.

Regards,

Ryan

Shannon,

Thank you for the follow up e-mail. Everything went excellent on the wedding day. Steve was on time, very professional, and pleasant to get along with. No complaints at all from our end.

Thank you for supplying the limousine. It was beautiful and helped make the day even more extra special.

Regards,

William

Shannon,
Thank you for an excellent limo service last night. I'll be sure to spread the word on the great customer service I received. Hope everything is great with the limo and if you can let me know when the account is closed that would be great.

Thanks,

Jamil

Shannon, thanks for emailing...yes Christmas was great and hope yours was fantastic as well

The car + night was great! James was quite good.

I appreciate your follow up and commend you on being so good on the phone...you're a great asset to Erinmills.

Best for 2012! Cheers Grant

Hi Shannon!

Thank you my holidays are going really well, hope yours are too. Our trip downtown was great! Gregg was awesome he really made it an easy and enjoyable trip. He was very helpful and patient and I thank you so much for your great service! I will definitely give you a call whenever im in need if a limo service again.

Hope you had a great christmas!
and have a great new Year!


Kristen :)

Thank you so much for helping to make my day very special.
The limo was excellent, very clean and lots of room for all 11 of us, James was more than helpful, really nice guy.
I would recommend the company to friends for sure.
Shannon was very nice and helpful on the telephone.
Thank you very much.
Joan McConnachie.

Excellent Service. Friendly but very professional staff which made the experience effortless and very reassuring. Would definitely recommend this company to anyone requiring Limo service. They went out of their way to assist us in an emergency situation. Great job. You came through with flying colours in our book.

Erin Mills Limousine provided two limos and a vintage Silver Cloud for my daughter's wedding recently. The service was exceptional from booking right through to the wedding date. All the cars were exactly where they were supposed to be, when they were supposed to be there. It was a complicated schedule with many pick-ups and drop-offs, from 7:00 a.m. to 2:30 a.m. the next day. Thank you to Mary Lou and all three drivers for your exceptional and courteous service.

A big thank-you to Mary Loe for excellent service, she hepled with every detail from start to finish. We also recieved excellent service with our Limo Driver John, he was very professional and a patient man. The limo was very clean.The children had a great time, thanks for making it a great evening. I would highly recommend it to all my family and friends.Great staff,great service.

Christina
Sept.23/2011

Limo service was great. Drivers were very kind and went out of their way to make sure the bride and groom were comfortable. Drivers were very polite and patient with anything the day threw at us! I have already recommended this company to family members. Very happy to have chosen Erinmills Limosine Service!

I would like to thank you Mary Lou and everyone at Erin Mills Limousine for the exceptional, professional service. I have had the pleasure of being served by Erin Mills Limo numerous times, as I have used them for several film festivals, including the 2011 Toronto International Film Festival (TIFF). Mary Lou listens to the needs, and accomodates them with great detail and attention and surpasses expectations. The drivers are courteous, on time, and very attentive. The Limos - they speak for themselves - first class, clean!

I will continue to use Erin Mills for all my events.

Thank you Mary Lou and to your team.

Tony Porfilio
Actor / Producer

Hello. I'd like to thank you and your staff for an excellent job on August 14th, 2011. We had front row, tapis rouge VIP seats to see Cirque du Soleil: Totem in Toronto, under the Big Top Tents at the Port Lands. The driver, Ammar, showed up on time and the limo was clean and very stylish. Amar was professional and courteous and even opened the door for us when we exited and entered the limo. He was very patient and skilled when whe had to pick up passengers, and had no problems negotiating the tight turns and steep slopes. The limo came stocked with bottles of water too.

We felt like celebrities on the way to the show. And my three dates absolutely enjoyed the ride to the event. I made sure to tip Ammar $50 for his services!

I will definitely be booking your company again for any suitable events or venues.

Keep up the good work!

Glenn

Erinmills Limousine is a company that I would use agian! This was my second time using them and both times we had amazing drivers who were on time, were very friendly and patient... Great service! Thank You Erinmills Limousine...

we had a very nice time in the limo, driver was courteous and patient with all the stops we had to make. we did have a slight misunderstanding with ALCOHOL being allowed in the limo...I had asked if the limo had a bar fridge to put our 'alcoholic drinks', and was told that there was an ice bucket we could use. I booked the limo, and on the confirmation email (once a non-refundable deposit was placed on my credit card) it specifically states that alcohol consumption was not allowed...my friends who had suggested a limo stated that this was the first time they had ever heard of such a thing! who knows? we had our drinks before and after the ride, but it would have been nice to have something during. other then that it was fine...but we should have booked longer: 2hr fly by when you are having fun with all your friends in a cool limo!

Thank you Erin Mills Limo for a great service. The car was clean and the driver was very courteous and friendly. Our experience with them was wonderful and very professional. Any time I rent a limo it will be with Erin Mills Limo. Thank you John, Shannon & Mary Lou.

Great customer service and reliable - only use this company over the years and have been very happy - dont hestitate on this decision, call them.

I booked with Men in Black Limo back in Jan 2011 for my wedding in August. I called them for a follow up one month before the wedding just to find out that they has gone out of business. The owner took all the money and fled! I had an uneasy feeling and should've suspected something when they didn't give me a proper contract, only an invoice.

In panic mode, I had to look around for a limo company and came across Erin Mills Limo. What a god sent! Mary Lou was wonderful to work with, very professional and understanding of my situation. The contract has all terms laid out very clearly and succinct. I feel so much at ease knowing that Erin Mills will take care of us on the day of the wedding. Trust me, when you plan for a wedding you do not want to worry about your vendor! On top of that, she even gave us one extra bottle of champagne to celebrate! Thanks so much Mary Lou!!

• By:	MARYLOUEML

  Thank you so much !
  

  Erinmills Limousines appreciated the opportunity to serve you and thank you for taking time to review us on here.
  
  We will be more than happy to work with you again in the future! Call or email us about your transportation needs. We would love to hear from you. And if we can surprise you with a free upgrade, we love to do it!
  
  Hey Melissa, hope you had a great summer!
  Erinmills Limousines
  

We want to thank Erin Mills Limo for a wonderful experience on our daughter's 16th birthday. It was perfect, and all that we hoped for! The car itself was beautiful, everything was clean, and our driver surprising Melissa and her friends at the door, combined with his flexibility and promptness at both ends of our trip, were really appreciated. Thank you too, to Mary Lou, for your amazing customer service on the phone and in person. We look forward to riding with you again!

Here are a couple of thank you emails from our lovely clients:

10/14/10 - Pippa Stanley wrote:

So (our driver) Steve was PERFECT!!!!! And we were rather obnoxious. Everything was amazing, could not have been better. Thank you again for all your help. Now I want to take a limo everywhere I go!!! And I'd like to add it was your amazing customer service on the phone that sold me on the company in the first place, Shannon!!

03/07/10 Alessandro Cravero wrote:

Hi Shannon,

This email is just to let you know that we were so glad to have chosen your limo service for our wedding last 3rd July.

The driver, Mr. NASSER, was completely at the top of the situation. Smart, elegant and brillant in finding a fast way during traffic hours to get to our destination. Using his empathy and flexibility he was able to get the attention and the kindness of all my guests.

The limo was tidy, brillant and very clean.

It was a real pleasure and "chance" to collaborate with your limo service company.

I hope to need you again soon (it means I will have other occasion to use your excellent service).

Sincerely
Alessandro Cravero

06/19/10 David wrote:

Hi Shannon,
The Erin Mills Limo service last Saturday was GREAT. Paul was a very nice man, impeccably dressed and the vehicle was immaculate. It made the evening everything we had hoped for and more. Even though Paul got us to the restaurant early, we were still later than anticipated in leaving and Paul was very gracious about it. Thanks for the memory.

08/05/10 Peter wrote:

Hello Shannon,
Thanks for organizing our ‘ride’ on Saturday night.
Steve, our driver was a good guy. He looked after us well.
All the guys enjoyed the evening and the Hummer was an added attraction.
I already have someone who wants to use your service and so we have referred them to you.
Courtney B*****g will give you a call for an upcoming event.

Thank you.

Peter S.

31/07/10 Shonagh wrote:

Hi Shannon
Just wanted to say thank you for all your help booking the limo. Everything was great and the night was a great success. The limo was awesome and Paul was very professional and nice. Thanks again and I will contact you the next time I need a limo
Shonagh

10/03/10 Cathy wrote:

Hi Shannon,

Everything was fantastic! Thanks so much. The kids were absolutely stunned and soooo excited!!

What a treat to actually say “home James”.

Many, many thanks. You provided an experience that won’t be soon forgotten!

ck



Thank you very much for choosing Erinmills Limo (or considering choosing us!) We are grateful and proud to help you out in any way we can! Hope to see you again soon

Erinmills Limousines

We had a December 18 wedding and used several different vendors that each provided a different level of competency. Erin Mills Limo was the best out of all. Mary Lou was always friendly and handled our several requests and changes with skill and humour and the driver, Gregg, was extremely friendly and punctual.

In a very stressful planning time, Erin Mills Limo did not add to that and made our experience very enjoyable.

I will use them next time I need a limo and highly recommend them to anyone needing a limo.

S & R

• By:	EMLIMO ( Company Rep. )

  Thank you and Congratulations!
  

  Thank you so much for your kind words and taking the time to review us here.
  
  We always try to be as friendly and helpful as we can because we know that many couples have so many things going on while planning their Wedding!
  
  I'll definitely pass the message along to Gregg, the drivers love hearing positive feedback from wonderful clients. They always do their best for the clients, as well - basically bending over backwards in some cases!
  
  Thank you so much again for choosing Erinmills Limousines and we'll be looking forward to the next time we see you!
  
  All the best and have a Happy New Year!
  Erinmills Limousines
  
  
  

A friend threw up out the limo window lost deposit of $250... for a car wash ?? Yeah as if they don't wash the car every time it goes out! Do not deal with these people.

• By:	EMLIMO ( Company Rep. )

  Erinmills' Response to this negative review
  

  We gladly ask our respectful clients and future clients to disregard this review.
  
  The client that we're pretty sure posted this review has given us nothing but problems since day one and decided to tarnish our reputation because he did not feel like paying for his friends mistake.
  
  If, for any reason, a client is to vomit on the exterior of the vehicle, we will NOT charge them. We would actually be happy that they made the effort to not be sick INSIDE the vehicle. Yes, the vehicles do get washed before every trip and we would never charge our clients for a car wash. The ONLY time that we charge our clients a Sanitation fee is when they are sick INSIDE the vehicle. The carpets and mats have to be shampooed, and any small places where the vomit could be trapped (ie, small pieces of the bar, stuck in the door frame, underneath seats) need to be thoroughly sanitized before we would even consider sending that vehicle out for another trip. This takes alot of time and the vehicles are basically out of commission until they are back to perfection again. We also take photographs of the damage whenever it happens, in case we get complaints such as these.
  
  As it clearly states on all of our contracts, "The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party. A fee of $300.00 for each carpet or seat burn. Sanitation Fee is $250.00." Sometimes, depending on the severity, we will charge the clients less than the set $250.00 We do believe that the client who posted this negative review was only charged $100.00 but decided to continue disrespecting our company by exaggerating the situation.
  
  We rarely run into issues where clients are sick in vehicles because most of our clients appreciate the service and impeccable vehicles we provide, but we know that accidents can happen when alcohol is involved. This is why contracts are created with specific guidelines. If the client or one of their guests cannot maintain some composure when they're traveling in one of our vehicles, there are consequences. Just like when booking a hotel room - you are responsible for anything that happens while you're in there.
  
  We'd like to ask our current and new clients to focus on our other reviews as they represent who we are as a company. Please don't focus on the rantings of a disrespectful client we'd obviously prefer not to have in any of our vehicles again.

• By:

  MISHT

  Obviously did not read the contract
  

  You obviously did not read the contract or sabotage the company on purpose. Number one, the contract does say that client will be charged $250 for sanitary fee. Number two, it is NOT a deposit.
  
  I'm a new client of Erin Mills so my review is unbias.