Similar experience to others. Went to this Gym for months, then moved out of town for School, had to give 30 day notice AND pay $20.00 fee for cancelling?
Recently, as a repeat customer I inquired if they would compete with competitor pricing - the rep had the courage to pipe up "this isn't mexico" and provided excused that the contract cannot be altered (yet everywhere else does it?) I left without joining. Is that how you greet returning customers?
6 months later I emailed to have the owner contact me sinceas I was informed she was the one to approve any contract changes. I always wanted to offer constructive critism to help promote more business and customer satisfaction. The phone call I recieved was from a rep, once again, offering no constructive outcome or good response to my questions or conerns.
Within the last few weeks, I went in to sign up provided they waive the $100 initiation fee (for what? and why for a repeat customer?) as well as the $20 cancellation fee (why is it applied to the month to month I was inquiring about, whcih is at a premium price which is USUALLY a trade off for a no commitment contract). Again, was told this all had to be approved - said for them to call me - no phone call.
Unfortunately I haven't been so motivated to express my concerns to others about the poor managing of contracts, customer service and negotiations. The logic behind this place is quite worriesome. I reminded them that for the last 6 months they could have profited an extra $270 but because of their persistance to have the highest rates in the lowermainland - that didn't happen.
I recommend others to consider Blair pool, fitness world (steve nash), fitness unlimited and university gyms.
Forgot to mention with the premium price for this gym - its the ONLY gym I know that closes earlier on friday and at 6pm on saturday, 5pm on sundays?
Blair pool is disgusting and has no equipment