I was looking for a few items to rent for my very high end wedding.

Long story short, the product we revieved was dirty, rusty, poorly put together and poorly care for. Asking FOS to step and correct this problems didn't get us very far.

Bad product and bad service seem to be BAU (business as usual). And they don't care.

Will never use them again for anything and would discourage anyone else from using them as well.

• By:	FOSRAVIV ( Company Rep. )

  Customer Service Reply:
  

  We take all of our clients comments very seriously as we are always aiming to improve our quality of products and service. As one of Canada's most awarded Event Decor Companies, we pride ourselves on always going above and exceeding our clients expectations. We execute more than 600 events every year and our clients are more than ecstatic with our ability to execute flawless events. Our formula is simple: Every event has to be perfect.
  
  In this case, the client was trying a “Do it yourself” approach in order to avoid having to pay FOS to execute the event. Client picked up the product and transported it herself. We offered to replace the items she was unhappy with for brand new product and in addition gave her a refund for those same items. The client declined our offer as she did not wish to come and pick-up the new items for her event. She simply opted to accept the refund. We did everything we could to try and rectify the situation, but obviously money was her only concern, not the event itself.
  
  FOS has been providing exceptional service for over 15 years, executing more than 5000 events in our history and winning some of Canada’s most prestigious awards. Our clients and their events is our number one priority and we will continue to always go above and beyond to ensure these events are perfect.
  
  Click here: http://www.fosdecor.com/testimonials to find out what our other clients think.