I ordered by dress there about 4 weeks ago. When I wentr back to inquir4e about having to colour changed from white to ivory, they refused to consider this. They're explanation was that the order had been placed with the manufacturer and could not be changed. Given that my wedding is not for another 7 months, and the dress delivery date not scheduled for another 6, I have a hard time belieeving that the dress is already in production. While pronuptia may have a reputation based on their selection, their customer service is whithout a doubt horrible.