I HAVE CALLED 5 GOOD LIFES AND ONLY ONE GOOD LIFE ANSWERED THEIR PHONE, IM A MEMBER THERE AND SO PISSED RIGHT NOW, THINKING ABOUT CHANGING TO A NEW FITNESS CLUB, WOW WHAT AWFUL SERVICE.

• By:	GOODLIFEROX

  Did you call the clubs during their normal business hours? I'm sure that was most likely the case. They are supposed to answer within 3 rings even if they do have to put you on hold for a minute. Being busy is no excuse not to answer an incoming phone call. If you ever do need help and can't get ahold of the club, then try calling their head office. 1-800-387-2524. You might have to wait in a queue but you will get help Mon-Fri. You can also let them know which clubs are not answering their phones and action will be taken to ensure that stops happening.
  I wonder how many people called them to ask about new memberships and got the same no-response... Someone is not doing their job! I have no tolerence for people who don't do their jobs properly! There are plenty of people out there without a job that would love to follow proceedures and provide quality customer service! I'm not surprised that you are so angry with them!
  If you do switch, whatever you do, don't go to Premier, they will be FAR worse!