Read all the fine print six times before you sign up, or bank account will be a cash cow for this company. Paid in full if you can.They will to lock in a membership you don't want

• By:	GOODLIFEROX

  Any time you sign up for anything you should ALWAYS read the fine print. That's just being a good consumer! GoodLife signs people up for one year membership commitments. If you want to cancel early, it states right on the back of your agreement that you can pay a $99 buy out fee. If you are past your first year you can cancel at any time with no fees, just 30 days notice. They do now offer term memberships but this is a much more expensive option. My best advise is know what you want and PAY ATTENTION when you are speaking to the representative. Ask questions and get answers, read the fine print, and know what you are getting yourself into so that you don't end up hating a company that didn't do anything to you that you didn't agree to in the first place!

Goodlife has the worst customer service. They frequently make mistakes charging your account and then it’s impossible to get it sorted out. Their customer service skills are non-existent. Unless you are OK occasionally overpaying for membership and dealing with incompetent people, stay away from Goodlife.

• By:	GOODLIFEROX

  If you have issues with your billing then it really shouldn't be that difficult to get it sorted out. You have your copy of your agreement and you have your bank statements showing the amount being taken. Bring both these items into your club, they will take photo copies, and if a refund is required, they will do a request that will take 4-6 weeks to be sent to you in the form of a check. If you can't get help from the associates in the club, which you should be able to, then you can always call their head office at 1-800-387-2524 and they will help you sort out your issues. They will more than likely require you to fax them your documentation, but they will get it sorted out.
  Unlike some other fitness companies, GoodLife is not the kind of company that likes to take more money from their members than they are supposed to! That being said, mistakes can be made, people are only human! It is unfortunate that you were one of the few unlucky people to be on the mistakes are made side of it.

I think Good Life runs a pretty good club. Their number of locations is a real convenience. Unfortunately I had an experience with them a couple of years back that is still a bitter pill to swallow; so take heed.
I bought my daughter a membership a couple of years ago here in London, but very quickly she moved to Toronto to attend school and her schedule was such that she wouldn't get much use out of the membership. We went in and the person at the Adelaide club advised me to just suspend her membership for a year rather than cancel it. He suggested this would give her a chance to pick up with her monthly payments in a year rather than buying a whole new membership. Sounds like a good option. What was NOT MENTIONED and WHAT WAS NOT DRAWN TO MY ATTENTION (Admittedly I should have read the fine print) was that in a year her payments would start up again AUTOMATICALLY. To make a long story short it was over a year before I noticed that my bank account was being debited with my daughter's monthly fees. I paid over a $1000.00 to Goodlife for a service never rendered! Not one workout, not one drop of show water, not one second of Club use for over a year....and I paid for it. I went to the manager of the downtown club thinking, even if I should have read the fine print (never mind that the Adelaide club assistant should have notified me of this fairly crucial clause)surely they weren't going to take money from me for NOTHING? Keep in mind I was paying for my membership and my wife's membership regularly and faithfully. In short I was a good customer. The manager of the club said that the contract states blah, blah, blah,....."But you took money from me and there was no corresponding value. Surely that's not right?" After a week of deliberation (how hard is it to recognize a clear injustice?) she gave me 3 months of no fees for my membership. This multi-million dollar business, after all was said and done, took $800.00 of mine because....? Because they needed it more than me? Why?

Deighton William Thomas

• By:	GOODLIFEROX

  I feel your pain on this one for sure, however, as you said yourself, you did sign the paper. At GoodLife they always have a restart date when the payments would restart automatically after a hold. It isn't the company's fault that you didn't notice over the course of an entire year. I am suprised that they were kind enough to give you 3 months free as this is not something that they would normally do.
  The thing that confuses me with this one though is that they would put your daughter on a hold. As far as I can tell from what you wrote, she was within her first year. The only holds they do within the first year are for medical reasons with a dr.s note provided. Even still, holds are only done for six months at a time. Even more so, non-medical holds are to a maximum of six months per calander year. So what you are describing is actually against their policy and was actually an advantage to you because you didn't have to pay for something that you should have been paying for over that period of time. So in that way it did kind of work out because you ended up paying for time after the fact.
  That being said, what should have been done in this case,... the staff should have offered you the $99 buyout option for cancelling within the first year. The other option is to find someone else who is interested in joining. You can then do a membership transfer which means that person starts a new membership and you get out of your agreement without having to pay the buyout fee.
  But if you were, as you say, paying for both yourself and your wife as well, then your daughter should have been added as a 3rd family member for a lower price and then would have access to all clubs (excluding the platinum clubs) and in which case would have been able to use any of the clubs in Toronto while at school.

thanks,needed this info.