We unfortunately had a break down on our furnace this wrekend... why does it need to happen when it's this cold? We called around to different companies in Saskatoon trying to get someone to come service it. We were told all types of excuses (wouldn't have the parts, too busy, no 24 hour service, no servicing equipment we didn't install, didn't know how a certain brand of furnace worked) it was all garbage. Some companies didn't even answer or return calls. We called Gregg's after we had tried to get a different company out and they were at our home within a couple hours. It ended up that we needed an ignitor replaced and the technician(s) professionally quoted us the cost of the repair and gave us some very helpful advice on our system. It was a great experience for us as home owners and I can only wish other service companies would offer the type of first class service these guys do. We signed up under a club membership with them and are comfortable knowing they will be tuning oour furnace up on an annual basis going forward. Sure they might be more expensive than other companies out there, but we certainly realize YOU GET WHAT YOU PAY FOR. If you want to wait around in the cold for days on end call the other guys. If you want lists of excuses call the other guys. If you want to invite unprofessional and untrained technicians call the other guys. These guys are the best.. and in our home we expect nothing less
Beware - Gregg's will try to sell you a new furnace even if you don't really need one! If you need a part replaced they will charge outrageous prices and then tell you they will take the cost of the expensive part off the purchase of your new furnace. But, you will have to make this decision on the spot, sign up for a new furnace and leave a deposit. If you agree, the new part will then be removed and used to repair another customer's furnace. If they don't have the part in their vehicle at the time of repair, it will cost you extra (by no fault of your own). I had a tech spend no more than minutes trying to persuade me to purchase a new furnace and did not discuss options but went straight to the Premier model and did not leave any brochures nor did he tell me what brand of furnace he was selling. He told me that all of the furnaces are made by the same company. Greggs offers an apples to apples guarantee where if you find a comparable installation for less, they will pay you a bonus over the difference. All they ask is that the comparison be "apples to apples" - how can you compare apples to apples when they don't even tell you what they are selling you?!
Greggs doesn't care about the customer, they don't care if your furnace is actually still working or will last for years, they just want to make more money and will go to any lengths to sell you something you don't really need. Get a second opinion or even better - don't waste your time and go to a more reputable company!!
Be especially aware if you are an elderly person or a single woman!!!
I like your review. What you just found out is that Straightforward Pricing is not what it sounds like. It is not straight forward at all. What we consumers do not know is that these companies are highly trained in how to maximize profits. They have bought into this trade marked "Straightforward Pricing" concept and they pay monthly fees for support and training on how to make even more money. Diagnose fees, uniforms, little booties, and up selling is all part of their training. No parts are itemized on their bills, no labor rate is itemized. How does one compare their quotes? They talk real nice but the bottom line is their profit, make no mistake about that.
I have been seeing yellow trucks all over the city now for One Hour Heating & Air Conditioning. I had no heat two weekends ago and they were the only people in the city who would come out to my house. Three other companies i called actually told me to call Gregg's Plumbing & Heating which I guess is now One Hour HEating and Air Conditioning. Anyway, the guy got to my house at 1045 at night and got my furnace going by replacing the fan motor. IT turned out I have to get a new furnace because there is a crack in the heat changer and the guy showed me this on an infraread camera. So I called around to get some companies to give me quotes - I met Hal at my house and he did an amazing job where the three other companies who came were only at my house for a short time. I would recomend One Hour and Heating to anyone but if you want to go cheap, you probably will get bad service or none at all.
We had our furnace and A/C put in and they have been back twice..once because A/C leaked all coolant after one year which they charged my 500.00 to fix...and a second time for furnace...well today we found out that natural gas has been leaking slowly since they installed it...Sask Energy is here fixing there idiotic mistake...When they installed it they didnt put the gas fittings on correctly! Nice!
I had them in to check my furnace because it was not running properly. The technician told me that I had several problems: burned out blower motor, failing inducer motor, failed circuit board and a leak in one of the abs pipes. The tech suggested the only thing that made sense was to replace the entire furnace. Complete BS! Or pay their "straight forward pricing" to replace the parts which is a straight forward rip off. The cost to replace one abs fitting was quoted at $275. It took me 5 mins and $2.50 in parts to fix this. They also quoted an additional $2000 for the other repairs (686 for each fan and 686 for the circuit board). I told them to leave. I check around and came to my own conclusion on what the problem was - simply the control board was shot. OK he got one thing right. I replaced it myself - $175 in parts $0 labour, 45 minutes of my time installing. Compare that to the $2300 toal they quoted me or the cost of the new furnace they wanted me to install.
If you knew what was wrong with your furnace and the cost of parts, then why did you call them if you could fix it yourself. Sounds to me the technician did the right thing by trying to sell you a furnace because it sounds like you haven't taken very good care of the one that quit on you.
I got the cost of parts and figured it all out AFTER they gave me the rediculous quote and absurd advice that 14 years is the lifetime of a furnace. Is 14 years furnace life what you tell people when you sell them a furnace - bet not.
We had Eric come out to do a engineering analysis for our new air conditioner. We were thoroughly impressed with his professionalism and his information that was provided to us. We are excited to have our new AC and will be recommending!
We had Gregg's plumbing inspect our furnace in 2011. They red tagged our furnace which means it is unsafe. They would have been happy to replace the furnace for a few thousand dollars. After inspection by another company and by Saskpower the red tag was removed. Greggs did not suggest that we check our warranty. When we did we found that the flawed parts they saw could have been replaced for the cost of labour. Good service - you decide.
I know a couple of people who bought a furnace and duct cleaning groupon from Gregg's and got the news that their furnaces needed to be replaced - they didn't need replacing. It was just Gregg's way trying to sell more furnaces.
Just wanted to say how impressed and pleased I was with the furnace service I received from the serviceman with Gregg's Plumbing & Heating. We had 2 furnaces to be serviced and the serviceman worked on our furnaces for approx. 3.5 hrs. which included replacing a damaged flame sensor (after he explained this problem to me, quoted me a price, and asked if I would like this done). I believe that this part needed replacing because our furnace had quit working last winter and we had another company come out and "clean it off" but stated it didn't really need replacing. Thanks again for the great service.
I think I can hear angels singing! Can it be true? Have I truly found a competent plumbing, heating & airconditioning company who was clean, professional, didn't charge me an arm and a leg, AND vacuumed the rug? After so many bad plumbing experiences, I can hardly believe it.
After a botched job by another company, Greggs sent out Dennis for an estimate. They did a great wonderful fantastic job just a few days later .
Seriously, I can't give these folks enough stars. After the litany of plumbing idiots that I've had to deal with, they are just an incredible breath of fresh air. GREAT JOB GUYS YOU REALLY DO GET WHAT YOU PAY FOR AND I DON'T MIND PAYING FOR GREAT SERVICE!!
I had Gregg's come and do a furnace check up through Groupon. Both guys were very friendly and professional. They were sure to help me understand what they were doing and why (which is important as a first time homeowner!). They noticed that the furnace hadn't been inspected since installation and let me know who to contact to arrange the inspection. They also made sure I knew what the potential issues were to bring up with the inspector. All this was enough, but they also checked my garage furnace to ensure it was running well too! I will definitely use Gregg's from here on out!
We have used Gregg's Plumbing and Heating for ten years. They have installed our furnace and gas fireplace insert. They have maintained already existing gas fireplaces and our furnace. We have had the plumber fix a leaking shower drain. All the service was done professeionally by knowledgeable personnel. All are courteous, friendly, considerate and explain the details. The office staff is helpful and friendly. They even have do emergency calls. We highly reccommend them!!!
On Sunday morning we awoke to a furnace blowing cold air. Gregg's were called and they quickly diagnosed the problem as a blocked intake pipe outside the house. The cause was the exhaust pipe which had been improperly installed by the contractor during renovations in the summer. A quick fix to both it and the water heater exhaust had us working properly. Best of all, they waved the house call even though I had suggested I would take it up with the contractor. Great! Thanks. Impressive!
I just had one of your technicians come in and service the furnace we bought from you. Your technicians are always very knowledgable, polite and always put booties on their shoes which is a nice touch.
After he finished his inspection, he came upstairs and asked if he could go through what he did.
I have never had any problems regarding your company, the service you provide and your polite technicians.
Keep up the excellent customer service!
We recently had a new air conditioning and furnace put into our home. What a great deal. Everyone was knowledgeable, professionalbe and pleasant to work with, even the fellas who actually did the install. This place has guarantees galore. Great prices. Great work. Even the city inspector said they did a great job afterwords. Definite recommedation
I had a plumber from Gregg's come out to my house because my toilet kept running and running and I tried to fix it myself, but I couldn't figure it out. I grabbed the yellow pages and sstarted looking for a plumber to come out - so I called around and most of the places I called it sounds like the plumber is driving down the road in his truck. I was lucky to get to Gregg's plumbing and they had really nice ladies answering the phone. I wasn't crazy about haivng to pay $99 to have a plumber come out but nearly every place I called was charging a call fee raning from $49 - $109 so I figured that's what you have to pay for a plumber. The guy that came to my home didn't speak the best english, but he took the time to explain how all the corrosion in my toilet had eaten away at the parts and then told me that my toilet was already thirty years old so maybe it would be time to look at a replacement. So I bought a new toilet for around $500 and I know that I could have got a cheaper toilet at home depot for like $200 but I would have to pay a fee for a plumber to come out and then he'd have to install it and so I didn't really see how saving $100 was worth the time and effort when the Gregg's guy could do it then and there. Overall a good expereince and I would recommend them but when I look at plumber complaints alls I have to say is that you get what your pay for.
I had a sink that kept giving me grief and so in a moment of frustration I called Gregg's. The technician that showed up was very friendly and courteous. He showed me the problem and quoted me a price to fix it. Even in the moment I felt the price was very high, but I was tired of dealing with this same problem over and over so I said yes. So he replaced the kitchen tap and I paid the price, thinking the whole time that for the amount i paid, I had better never again have a problem with my sink. I really felt like that when later in the evening I was at a Home Depot and saw how much the tap that was installed was really worth. I realized then that even though Gregg's claim they do not charge by the hour, they actually do and their labour costs are extremely high. Again in a moment of weakness I signed up for their "service plan", mostly based on how friendly the technician was. But now that I know how much Gregg's pad's their prices I intend on cancelling the plan. The old saying "fool me once shame on you - but fool me twice and it's shame on me" really applies to Gregg's only I won't let myself get fooled again.
How do you know they pad their prices? Also, I don't think comparing the cost of a sink from Home Depot which is a multi-billion dollar corporation with that of a local plumbing shop is a fair comparison. Of course you can get everything cheaper at home depot.
Well BRADREVIEW it looks like you have a hate on for this company because you think they overcharge. Do you work in the plumbing industry? I've used Gregg's. You have to be living underneath a rock not to know they are the most expensive place in town. And strangely, they're the biggest plumbing shop in town. I imagine its because people don't mind paying for excellent service. If you want a cheap guy who will charge you what you think a part costs at Home Depot, then get someone out of Kijiji.