I see alot of hatred for the people that do the furnace work at greggs, i have a newish house it is 14 months old now, we had some problems with our tap in the powder room and the kitchen tap(both made by delta) our new home warranty expied after 1year, talking with the office lady, she agreed to send out one of her plumbers, well if it didnt end up being the same guy we saw installing our dishwasher, very easy to talk to and seemed very knowledgable with his job andstuff he fixed, well it turned out that we neded new cartridges in both taps as tgry had some kind of debris stuck in them and wouldnt come out, the plumber said that he will make sure that this repair doesnt cost us a dime as the cartridge is lifetime warranty but the labour is not...i need to say thay there is always someone who complains and not enough who praise, what a time we live in everyone complains, i have had NOTHING but great appreciation for greggs people!!!
The pricing was outrageous compared to a lot of other companies and when we inquired as to why we were told by not one but two people that the filter selected was worth $1000 dollars. So when we said we did not want it and would deduct that amount from our bill they backpedaled and told us that the source abatement (duct cleaning) and the filter together were valued at $1000. I asked how much they charged for duct cleaning alone (which we had scheduled for the next day) they told me $599. I told them to cancel the duct cleaning and had it done by Powerbrush the next morning for $205 tax in. I also found the filter they said was worth $420 at Home Depot for $89. We were in a bad situation as my husband was out of town. They came that day said they could put the new furnace in in 4 days providing we gave them a $2000 deposit. So in a panic we did it only to realize after we paid almost double the rate. Our bad for not shopping around. But please know you CAN keep your home comfortably warm with space heaters and a nature gas or electric fire place. Don't rush or panic like we did!!
Beware - Gregg's will try to sell you a new furnace even if you don't really need one! If you need a part replaced they will charge outrageous prices and then tell you they will take the cost of the expensive part off the purchase of your new furnace. But, you will have to make this decision on the spot, sign up for a new furnace and leave a deposit. If you agree, the new part will then be removed and used to repair another customer's furnace. If they don't have the part in their vehicle at the time of repair, it will cost you extra (by no fault of your own). I had a tech spend no more than minutes trying to persuade me to purchase a new furnace and did not discuss options but went straight to the Premier model and did not leave any brochures nor did he tell me what brand of furnace he was selling. He told me that all of the furnaces are made by the same company. Greggs offers an apples to apples guarantee where if you find a comparable installation for less, they will pay you a bonus over the difference. All they ask is that the comparison be "apples to apples" - how can you compare apples to apples when they don't even tell you what they are selling you?!
Greggs doesn't care about the customer, they don't care if your furnace is actually still working or will last for years, they just want to make more money and will go to any lengths to sell you something you don't really need. Get a second opinion or even better - don't waste your time and go to a more reputable company!!
Be especially aware if you are an elderly person or a single woman!!!
I like your review. What you just found out is that Straightforward Pricing is not what it sounds like. It is not straight forward at all. What we consumers do not know is that these companies are highly trained in how to maximize profits. They have bought into this trade marked "Straightforward Pricing" concept and they pay monthly fees for support and training on how to make even more money. Diagnose fees, uniforms, little booties, and up selling is all part of their training. No parts are itemized on their bills, no labor rate is itemized. How does one compare their quotes? They talk real nice but the bottom line is their profit, make no mistake about that.
We purchased a furnace from Gregg's in 2008 and have nothing but problems with it. After spending over $2,000.00 in repairs and nothing but excuses from Jim Gregg, we had to file a small claims court report to get what we wanted - the 4 yr old furnace removed and our money back. But Mr. Gregg refused to co-operate blaming us for non maintenance of the furnace which was not true, refused us warranty even though when he sold it, the parts warranty was for 10 yrs given to us in writing at the time of the sale. We eventually settled with the manufacturer for a new furnace at 5 yrs parts warranty and no additional costs to us to remove the defective furnace and install the 92% high efficiency furnace with no thanks to Mr. Gregg. So when you see the guarantee that is included on all sales and service invoices, such as "fixed right or it's free, Total replacement "no lemons" guarantee, 100% satisfaction guarantee or money refunded, and of course Jim Gregg's personal guarantee, "I promise to provide you with far greater value than any plumbing company you're used before. My goal is your 100% satisfaction and I will be satisfied with nothing else". These guarantees are just words not worth the paper they're written on. This is how he makes his money by scamming people. So stay clear from Jim Gregg and Gregg's Plumbing and Heating Ltd.
We had our furnace and A/C put in and they have been back twice..once because A/C leaked all coolant after one year which they charged my 500.00 to fix...and a second time for furnace...well today we found out that natural gas has been leaking slowly since they installed it...Sask Energy is here fixing there idiotic mistake...When they installed it they didnt put the gas fittings on correctly! Nice!
We had Eric come out to do a engineering analysis for our new air conditioner. We were thoroughly impressed with his professionalism and his information that was provided to us. We are excited to have our new AC and will be recommending!
Just wanted to say how impressed and pleased I was with the furnace service I received from the serviceman with Gregg's Plumbing & Heating. We had 2 furnaces to be serviced and the serviceman worked on our furnaces for approx. 3.5 hrs. which included replacing a damaged flame sensor (after he explained this problem to me, quoted me a price, and asked if I would like this done). I believe that this part needed replacing because our furnace had quit working last winter and we had another company come out and "clean it off" but stated it didn't really need replacing. Thanks again for the great service.
We have used Gregg's Plumbing and Heating for ten years. They have installed our furnace and gas fireplace insert. They have maintained already existing gas fireplaces and our furnace. We have had the plumber fix a leaking shower drain. All the service was done professeionally by knowledgeable personnel. All are courteous, friendly, considerate and explain the details. The office staff is helpful and friendly. They even have do emergency calls. We highly reccommend them!!!
I just had one of your technicians come in and service the furnace we bought from you. Your technicians are always very knowledgable, polite and always put booties on their shoes which is a nice touch.
After he finished his inspection, he came upstairs and asked if he could go through what he did.
I have never had any problems regarding your company, the service you provide and your polite technicians.
Keep up the excellent customer service!
I had a plumber from Gregg's come out to my house because my toilet kept running and running and I tried to fix it myself, but I couldn't figure it out. I grabbed the yellow pages and sstarted looking for a plumber to come out - so I called around and most of the places I called it sounds like the plumber is driving down the road in his truck. I was lucky to get to Gregg's plumbing and they had really nice ladies answering the phone. I wasn't crazy about haivng to pay $99 to have a plumber come out but nearly every place I called was charging a call fee raning from $49 - $109 so I figured that's what you have to pay for a plumber. The guy that came to my home didn't speak the best english, but he took the time to explain how all the corrosion in my toilet had eaten away at the parts and then told me that my toilet was already thirty years old so maybe it would be time to look at a replacement. So I bought a new toilet for around $500 and I know that I could have got a cheaper toilet at home depot for like $200 but I would have to pay a fee for a plumber to come out and then he'd have to install it and so I didn't really see how saving $100 was worth the time and effort when the Gregg's guy could do it then and there. Overall a good expereince and I would recommend them but when I look at plumber complaints alls I have to say is that you get what your pay for.