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I have rented here several times. They have always been accommodating and extremely helpful. Even last minutes rentals have always worked out well. I always call here first. Some have commented on the English. That is life in Toronto. They may not speak it as well as my native tongue which is English but communication has always been clear and effective.
I had, and routinely have, the exact opposite experience to the two people who posted. Veejay, the manger, is always polite and very resourceful. Although, English is not his first language,he tries extremely hard to accommodate me each time.
Just called to ask about Lincoln Town Car at 786 Queensway location in Toronto. Here are the results: Here is how they answered: Hertz (screamed into phone) Hi, I understand you rent Lincoln Town Cars? Yah when you want? Sept. Go to website....no guarantees. Thanks a lot, but no thanks... What happened to customer service? Goodbye....