Take your car elsewhere. People at Horton don't care about you or your car. The rude manager doesn't even take the time to be even a tad bit polite to someone who has spent money there. Very bad attitude and service.
I had the hood of my vehicle painted at Horton and later noticed certain spots were missed along the edge. I didn't think it was an issue and assumed they had checked their work before delivery. Also I had been assured the repair was under ""life-time guaranty""!
Then the paint started bubbling up around the edge of the repaired area. I discussed the problem with the manager and after examining my car, he said he would call me back (which never happened).
I went back a month later kindly asking them to correct the issue, the manager raised his voice, called me a liar, refused to do any repair before slamming the hood of my car full force. He then obstructed my way by jumping in front of my car with a camera as I was leaving the premises.
Obviously he would not have behaved in this way had he truly believed the damage was not Horton's fault. Total lack of professionalism. Shockingly rude.
I showed the problem to other bodyshops and was assured the work was faulty as rock chips alone can't be blamed and that poor prep and inferior material would be the only reason for such paint bubbling.
I don't think anyone would wonder why they have the lowest possible rating on Better Business Bureau.
Horrible company to deal with! I was charged for damage to a loaner vehicle that was pre-existing. The vehicle was not ready when they said it would be. When I went to pick up my vehicle after they called to tell me it was ready, there was still a dent they hadn't fixed. They tried to push it off like that dent wasn't a big deal. The manager is very unreasonable, doesn't return phone calls and is rarely in office. Avoid this company at all costs.
I stopped in today on the off-chance of getting a quote on some fender-bender damage. Extremely polite and efficient. As a young female, I always feel there is the chance that auto places try to pull the wool over my eyes but I didn't get that impression here at all. They explained the damage and quoted me straight away, spoke to my insurance company for me and fixed it quickly. All done with a smile and a very helpful attitude. I am very grateful for the great service - Horton have definitely got a repeat customer out of me.
I was in a slight fender bender. I left the other vehicle my name and phone number attached to their windshield. They took their car to Horton Auto Body. Rather than put in an insurance claim I told them I would pay cash as per Horton's estimate. After doing the repairs I got a call from Horton's saying there was extra damages that they did not see after the initial estimate. One of the managers at Horton's called and said if I do not get down there and pay the extra he would call the insurance company and get a claim filed. I went in the next morning to pay the extra. The manager was rude, yelled and berated me, refused to show me the broken part and was very disrespectful. I would not recommend Horton's to anybody.
I've used this business for the 10 years I've lived in Calgary (three times) and they are always spot on with service and performance. No complaints... I'd give them a full 5 stars if they also washed my car (as my Vancouver body shop used to do, without being asked).
The only hassle is that they are so good, and so popular, it can be hard to get an appointment; sometimes you have to book 6 weeks in advance.
I completely recommend them.