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I have used Inline steadly over two years, and have absolutely no complaints about their services. I have seen many drivers come and go some were bad and had to go, others were great but for some reason left for another endever, that's the business. I recomend these guys completely, I have seen Joe himself in the trucks with new guys training them and watched from start to finish every tie down they made, all were in their proper places. I know this because I have been in the industry for over 15 years and know where the tie downs are, so people saying he doesn't train the drivers properly are incorrect.
I know all his current drivers and they will do their best to get the job done right and in a timely manner. If they are behind, I get courtesy call from dispatch and things are worked out.
Sunday March 18th, my car was broken, called Toyota Heninger Road Assistance. Found our free service period expired. We have to pay for the towing fee and repairing fee. Heninger gave the price of a towing company (In-Line Towing Inc), we accepted. When the driver (also the owner) came, we requested to take to ChandaBody Shop. He agreed. The Car was delivered to the Bodyshop. The next day I paid full payment to In-Line Towing by VISA. Afterwards surprisingly they sent me invoice to sign (usually not necessary to sign an invoice after it get paid. Later I know Heninger and In-Line Towing Inc had agreement: when Heningher calls In-line to provide towing service at customer own expense. In-line Towing has to tow the damaged car to Heninger-Bodyshop except the customer requests to go to other Bodyshop.). If I didn’t find there is $30 discrepancy from the number I was told by phone, I would signed immediately. I didn't sign right away and called back demand an explanation for the discrepancy. In-Line Towing called back next day. Since I was in a meeting, didn’t finish the conversation. Later they called me a couple of times and my phone was in silence mode, and didn't get the message. They were afraid I won’t sign, then towed away my car from Body-Shop right away to their storage yard (without Badyshop owner’s awareness), and sent me an email afterwards telling me they took away my car because I refused to pay. They would hold my car until I have signed and paid the second towing trip fee(to and back) $152x2, entry fee $105 and $35/day storage fee to get my car back. I called police, and show him the proof I paid. But when the police contacted Inline. inline told police that they towed away my car because out side of the Auto-Body-Shop is not a safe place, If my car was stolen they would be responsible. After I reported the case to Heninger, Heninger contacted Inline. Inline told another story to Heninger, they said my husband and I were required to follow him (driver also) to the Body Shop and pay him right away, since we didn't follow him so he towed away my car from the Body Shop(He towed away the car two days later, and we paid them the day before they towed the car. funny lie!) my phone is 403-212-1942. if your need more information please call me.
For the one who says inline sucks, I worked there for 2 yrs. and yes, they do take your pay but, only if you do damage. And yes, all towing cos. get lousy drivers.And that doesn t take away the abilities of the good. I was told by over 50 dealers in Calgary that the best with city wide,as arrogant and ignorant as they are, couldn t touch me. Now for these dealers to say thier best falls short of my qualifications, well..... I must be pretty frickin good.It s easy to trash talk,so I will say this, put your money where your mouth is. I challenge this airhead to pick the best at city wide,and the best at inline, and I will put my money on niether as both are probably equally as good as one another........
absolutely the worst tow company in Calgary, not only have they damaged my own vehicle but also my sons. i did not recommend them to my son, he just picked the one that could help the quickest. im assuming the reason they can get to someone the quickest is because they don't get many calls. I understand that one of their contracts is to tow totaled vehicles for auction, also assuming that is because of their reputation. I have also just learned that they have wrecked(totaled) one of my co-workers $65,000 SAAB, it actually fell off one of their trucks. the reason im telling you all this is so know one else will make the mistake of calling this in-experienced wrecking crew, don't be fooled by their add in the yellow pages. I recommend City Wide Towing or AAA Towing, although you may need too wait an extra couple of hours but the wait is well worth it. I really wish i didnt have so much experience with these towing companies but i guess it is also valuable information
Sounds a little hard to be true, You must work for the competition !!! February 28th, 2009
I've used InLine towing in the past a few times and have had a great experience with them. Seems to me you might own another towing company or just like to bash other companys because you have interests elsewhere or just have way to much time on your hands :-)
If you are that upset just do as you said you should do and report it th the BBB.
And I agree, this guy must work for City Wide. I know for a fact the drivers at Inline don't go around damaging vehicles they tow.
Inline charges less per tow than City Wide does. The reason they're quicker to get a tow from is because they do private calls. City Wide drivers prefer doing the police tows over private tows. Yes, I know that from experience too. :o)
This guy must be upset because the RCMP changed their contract and call Inline.
Today isn't my first day towing. Im happy that I don't live in a big city and compete with 10 other tow companies. In all the years I've been towing I can't recall to manny customers with a $65,000 SAAB driving around in February. (i must live in to small of a town).I am how ever glad to tell you that I also have towing contracts and yes I tow totaled vehicles for auction, the contract pays well with flexable delivery times. You don't need to assume I will guarante that I did get the towing contract for the totaled auto's becouse I am on time, Reasonably priced, provide performance,care about my customers and there property,competant, and continouisly meeting there standerds while providing safe work. After all the auction company isn't in buisness to lose money either they except only valued professional towing companies to work for them and yes that is the reputation im proud to have earned!
Tow truck operators have to much pride in are work we don't lose are loads we recover loads!!!
I would'nt say the the last review was from a towing company becouse being a professional towing operator means offering professional road side assistance helping everyone!
It's obvious successfull businesses like Inline is from hardwork and skilled workers,professional towing companies take more than one day and one person to reach there level of excelance!
Great team work Inline!
You bit off more than you can chew, the owner teaches his drivers properly, Ive never heard of anyone stealing from customers, and yes , there s lousy drivers in every co. You have sour grapes because you were probably let go because you weren t good enough. So to trash someone is easy,but be very careful as to not let the co. know who you are as you can be sued for liable, this is probably why you use a real tough name like chopper. My name is Keith Cook, see, I won t hide. But the tough guy you are will because you would wimper like the little boy you are. Anyone who s been in the business for long enough knows, you get good and bad drivers. And you wont get ahold of bbb because you have no real greivance with the drivers. And little man, will stand toe to toe with anyone out there. When I left inline, I was pissed with the owner, but I can say as a man, he does have some good drivers, minus one, ME!!! Too bad your the best at all you do, must be pretty boring for your other half.And anyone to listen to your garbage is well...... Smart like you.
Oh , I forgot, the owner doesn t train anyone, as a matter of fact, he is rarely at inline,drivers train drivers... As I said, I too am a former employee, I worked 120-140 hrs. a week and pulled in $1800-$2200 per week, I am the reason payday went from every 2 weeks to every week, I ve had one damage and that was a bar on the back drivers wheel, car was buried in the park and what felt strong enough wasn t . It cost me for MY mistake,$260.00 and rightfully so. That was for over 1800 tows.And as you can clearly see, not many nay sayers are backing you just because you have a personal grievance.And chances are, people are safe to use inline now that the great driver you are are no longer there. I don t blame you for not wanting to use thier service, at least, not while you worked there. lol
show me you are such a great driver, If all inline drivers,past or present, are so bad then Ive got a challenge for you. I will do anything you can if you can stand toe to toe with me and do as I can, the wager, you publicly appallogize and say you were nothing but all mouth when you lose, and if I lose,I will retract all Ive said,call you the better man,and say you are a good driver.Anyone out there care to put a prize lot of one hundred thousand dollars up for grabs ? If you do, I can and will shut chopper up . So sorry little man, I don t fancy myself a great driver, just better than you!!!!! And read between the lines, the truth is there. And if inline drivers are so bad, then why did or do they have the caa contract? And I watched a caa driver rip the nose cone off a car, she was new and learning, but would I say all thier driver do that, no. And who drives a $65,000 car in the winter, SAAB , it would be garaged for the winter. Do you truely think people are stupid.
Good day! In keeping communication transparent, it is important for all to know I am currently working at Inline Towing and for the Owner and General Manager Joe Koster.
I have taken it upon myself to read many of the reviews and think it is important to bring light to the fact that most posts are written with intense emotion. Business is business, period! I strongly encourage and even challenge readers and people posting, to think about the content of the review, the angle at which its written, the source of the 'information' provided and the potential WHY of the delivery.
Employees and entrepreneurs at times think differently to say the least. As employees come on board to work for entrepreneurs I presume based on some of these posts there may have been some clash created. My challenge to you is to recognize there are two sides to every story and what is posted here is one side. My humble experience is that the people who have the most time to write posts and reviews such as I am writing right now and have been posted publicly, are the employees. What's important of course to realize, the person's story who is not told is the entrepreneurs which in this case is the Owner and General Manager of Inline.
With all do respect, I believe all readers have a brain to disect the information in an appropriate manner themselves. I also realize peoples' psychy and perception of people and business operations is easily influenced by emotional input. Emotions vs reality is a very powerful differentiation to create for yourself. I hope you have brains enough to dissect the truth, and courage enough to accept it.