This place has to be the worst place anyone can go to get invitations printed out. To start they will not print you out a copy to see what the invitations will look like, they say they have to print out five minimum and you have to pay for it. Instead they send you an email and when you print it out obviously its on 8.5x11 and when they make the invitations its scaled down, but that's not the only problem the copy they send out is nothing like what they print out. There have been many complaints about this company. I never shopped for invitations before buy since I have been going around Ive heard many horror stories about this company. Anyway after they printed the copies out for us we were not happy with they they were illegible the font was ridiculously
small, and even worse the font was the same colour as the background; now how do you expect anyone to read the invitations. they did not help out at all customer service is horrendous. Alot of people are stuck going somewhere else anyways I wouldn't advise anyone to go to this place for anything.
I have had many invitations done at this company including my wedding, christening, and parents' anniversary. I can honestly say my only complaint is the amount of times they have switched locations. LOL I can never seem to find them.
The PDF sample they send you is scaled down to the exact size they will print the invitations. Chances are if your invitations were illegible they would have been illegible on the sample you approved for production. Did they tell you the font was too small or that you had too much wording? Also you choose your own ink colour so I would presume you picked one that too closely resembled the paper you selected. Did they voice their concern about this as well?
Like I said before I have dealt with this company quite a few times and referred some people and they didn't have any complaints.